
If you're a US Cellular customer, you're in luck because their customer care team is available to help with any account or service-related issues you may have. US Cellular offers a variety of ways to contact their customer care team, including phone, email, and online chat.
You can reach US Cellular customer care by calling their dedicated customer service number, which is available 24/7. This number is 1-800-937-8997.
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Customer Support
You can contact US Cellular's customer service through various channels. The company's main phone number is 888-944-9400, which is used by 76% of consumers to address their issues and concerns.
If you're a business or government customer, you can call 866-616-5591 for new phone activation help. Alternatively, you can also reach out to 800-766-9811 for new phone activation assistance. For payment arrangement options, dial 888-939-3900.
The best time to call US Cellular is on Sunday, when wait times are the shortest. Be prepared for the call, as the company may ask for your phone number, address or zip code, or first and last name to identify you as a customer.
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You can also contact US Cellular through their official website by navigating to the "Contact Us" link at the bottom of the homepage, which redirects to a page offering live chat functionality, an email submission form, and social media interfaces.
Here are the US Cellular customer service phone numbers and their purposes:
- 888-944-9400: Main customer service number
- 866-616-5591: New phone activation help for business and government customers
- 800-766-9811: New phone activation help
- 888-939-3900: Payment arrangement options
If you're porting your phone number to US Cellular, you'll need to provide the name on your account where the number is currently being used, the account number, and PIN. Most carriers assign a 4- to 6-digit PIN to your account for number transfers.
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Account Management
You can change your address in My Account by following the steps provided. This will update your Customer Address.
To update your Billing Address, simply follow the steps in My Account. It's a straightforward process that will ensure your billing information is up-to-date.
If you need to change or add a name to a line on your account, you'll need to visit a UScellular store in person. A valid government-issued ID will be required to verify your identity.
You can update your email address and text messaging notification preferences in My Account, under the Account tab. This will allow you to customize your notification settings to suit your needs.
All UScellular customers receive free incoming text message notifications, so you won't incur any costs for receiving notifications via text message.
If you need to transfer your account to someone else or split your account between owners, you can visit a UScellular store in person. This will require some paperwork and verification, but it's a relatively straightforward process.
Here are the steps to change your notification preferences:
* To change your notification preferences, simply follow these steps:
+ Go to My Account
+ Under the Account tab, select Profile Settings
+ Update your email address under Profile
+ Select Notification to change text messaging preferences
Note that a text message notification is required for certain items, such as account updates and changes.
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Prepaid Services
Us Cellular offers a range of prepaid services, making it a great option for those who want the flexibility to pay as they go.
Their prepaid plans start at just $30 per month and include unlimited talk, text, and 4G LTE data, which is a great deal considering the coverage and reliability of the Us Cellular network.
One of the most popular prepaid options is the "Keep Your Own Phone" plan, which allows customers to bring their own device to the network.
This plan requires a one-time payment of $25, which covers the cost of activating the device on the Us Cellular network.
In addition to the "Keep Your Own Phone" plan, Us Cellular also offers a range of other prepaid options, including the "Bring Your Own Phone" plan and the "Prepaid SIM Card" plan.
The "Bring Your Own Phone" plan is similar to the "Keep Your Own Phone" plan, but it's designed for customers who want to bring their own device and pay a monthly fee for service.
The "Prepaid SIM Card" plan is a great option for customers who want to use a prepaid service but don't have a device to bring to the network.
Us Cellular offers a range of prepaid SIM cards that can be purchased online or in-store, and they come with a range of different data, talk, and text options.
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Phone Number Management
You can port your phone number to UScellular when starting a new account or adding a line of service to your existing account. To do this, you'll need to provide the name on the account where the number is currently being used, the account number, and the PIN.
UScellular will ask for this information to transfer your number. Most carriers assign a 4- to 6-digit PIN to your account for number transfers, so check your bill or online account if you're not sure where to find it.
You can get a Transfer PIN from UScellular by contacting Customer Service. They'll be happy to assist you with the process.
If you're moving to a different state, you can keep your current service if you're relocating within UScellular licensed markets. Simply update your address by logging into My Account and clicking on the "Profile Settings" page.
You can also contact UScellular to assist you with updating your address and understanding your options for relocation.
Here are the phone numbers to contact UScellular for assistance with phone number management:
- (800) 766-9811 for New Phone Activation Help
- (866) 616-5591 for New Phone Activation Help (Business & Government Customers)
- (888) 939-3900 for Payment Arrangement Options
Company Information
US Cellular is a wireless carrier that operates in the United States, primarily serving the Midwest and Northeast regions. It has a strong presence in rural areas, offering coverage to over 99% of the population.
US Cellular was founded in 1983 and is headquartered in Chicago, Illinois. The company has a long history of innovation, introducing the first digital wireless network in the United States in 1995.
US Cellular offers a range of plans and services, including individual and family plans, as well as prepaid options. Its plans often include features like unlimited data, talk, and text, as well as international coverage.
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Frequently Asked Questions
What is the $90 deal with UScellular?
Get 4 free phones and 4 lines for $90/month with UScellular, plus they'll pay off your current contract. This deal requires a new line, eligible smartphone purchase, and eligible postpaid service plan.
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