
You can reach CenturyLink customer care by dialing 1-800-244-2100, a toll-free number available 24/7.
CenturyLink offers multiple contact options, including phone, email, and online chat support.
The customer care telephone number is also listed on the CenturyLink website, making it easy to find and access.
If you're having trouble with your service, you can contact CenturyLink customer care for assistance.
Service Information
CenturyLink customer care has multiple phone numbers to reach different departments. The main number to call is (800) 244-1111, which is used by 80% of consumers to address their issues and concerns.
You can also reach out to CenturyLink customer service through other numbers, including (866) 872-0238 for ON, (800) 201-4099 for transfers, disconnections, or cancellations, and (877) 453-8353 for portal support, activations, and wholesale repair.
For residential customers, the phone number is (800) 366-8201, while small business customers can call (877) 365-0045.
Be prepared for a long wait, as the average hold time is more than 30 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
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Here are the main phone numbers for CenturyLink customer service:
CenturyLink customer service representatives can resolve a range of issues, from setup service to technical support for your Internet, phone, or DirectTV.
Contacting Support
You can reach CenturyLink's customer service by dialing their toll-free number, (800) 244-1111. This number is the best to call, as 80% of consumers used it to address their issues and concerns, and 58% of customers reported contacting a real person successfully.
The average hold time for CenturyLink's customer service is over 30 minutes, with the longest wait times on Monday and the shortest on Sunday. Be prepared for the call, as CenturyLink may ask you for your first and last name, phone number, address, or zip code to identify you as a customer.
You can also contact CenturyLink via email, but phone calls are the most common way to reach them, making up 92% of all contacts. The best email to contact CenturyLink is [email protected], used by 59% of customers.
CenturyLink's customer service is available 24/7, with an automated assistant available day and night. However, if you experience technical problems, it's recommended to first try the quick self-help tools at the Support Center.
If you need to contact a live person, you can call the CenturyLink customer service phone number and go through the automated phone system. A live agent can be reached during business hours only.
Here are the main phone numbers to contact CenturyLink:
- Toll-Free Number: (800) 244-1111
- Existing Customer: (800) 244-1111
- CRIS: (800) 777-9594
- LATIS: (800) 860-1020
- Ensemble: (800) 786-6272
- Portal Support, Activations and Wholesale Repair: (877) 453-8353
- Technology Solutions: (888) 638-6771
- Transfer, Disconnect or Cancel Service: (800) 201-4099
Call 800-244-1111 to Pay Your Bill
You can use the toll-free number (800) 244-1111 to reach CenturyLink customer service.
To pay your bill, simply call the number and follow the prompts to make a payment over the phone.
CenturyLink customer service representatives can also help you with issues related to your bill, such as setting up a payment plan or disputing a charge.
If you're having trouble paying your bill, don't hesitate to call the number and talk to a representative who can help you resolve the issue.
By calling 800-244-1111, you can get assistance with a range of issues related to your CenturyLink services.
Public Perception
Reports on CenturyLink customer service are mixed, with some customers very pleased with the service they've received.
Customers who have complaints often mention inconsistent information provided by customer service representatives.
A failure to follow-through on promises made is another area of dissatisfaction among customers.
Some customers have had positive experiences with CenturyLink customer support, but these are not universal.
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