
Truphone's global SIM card offers coverage in over 190 countries.
With Truphone, you can stay connected while traveling abroad without worrying about roaming charges.
One of the key benefits of Truphone's global SIM card is its affordable pricing.
For example, Truphone's pay-as-you-go plan starts at just $0.25 per minute, making it a cost-effective option for frequent travelers.
Another advantage of Truphone's global SIM card is its high-quality network coverage.
Truphone's network is built on top of a combination of local carriers, ensuring that you stay connected in even the most remote areas.
Truphone's global SIM card plans also offer a range of data options to suit different needs.
For instance, Truphone's 1GB data plan costs just $20 per month, making it an attractive option for those who need to stay connected on the go.
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History
Truphone was founded in 2006 and was originally formed to develop downloadable mobile VoIP applications for smartphones.
The company's first application was released for Nokia devices, and it later expanded to other platforms like Apple iPhone, BlackBerry smartphones, Apple iPod Touch, and Android devices.
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In 2010, Truphone launched the Truphone Local Anywhere service, offering customers a local number for messages, internet, and calls on every international trip.
This service was made possible by the company's partnerships with local operators in various countries, including Vodafone in Holland and Orange in Spain.
Truphone's focus shifted from VoIP calling to GSM services after it acquired SIM4Travel in 2008.
The company continued to grow and expand its services, launching operations in Hong Kong, Germany, Poland, and the United States in 2013.
Truphone was one of the first providers to launch mobile services using eSIM technology within the iPhone in 2018, through its My Truphone App.
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Global SIM
Truphone's Global SIM offers a standard GSM service with patented technology that allows customers to have additional phone numbers for any or all of the countries where Truphone has MVNO partnerships with local operators. This includes Australia, France, Germany, Hong Kong, Poland, Spain, the Netherlands, United Kingdom, and the United States.
The company built a mobile network with core network technology distributed across four continents, reducing latency and improving data speeds and call quality. Truphone used local points of presence (POPs) to achieve this.
You can get local rates for calls, texts, and data through commercial arrangements with mobile network operators in 66 countries around the world. This is a significant advantage for businesses and travelers.
Truphone focused mainly on the business marketplace, and their pre-pay SIM comes with 1 phone number, with additional numbers available for an extra monthly fee of $8. Business plans include two phone numbers as standard.
Here are the countries where Truphone's eSIM for iPhone works:
- Albania
- Germany
- Antigua and Barbuda
- Saudi Arabia
- Argentina
- Armenia
- Australia
- Austria
- Barbados
- Belgium
- Bermuda
- Brazil
- Bulgaria
- Cambodia
- Canada
- Qatar
- Chile
- China
- Cyprus
- Vatican City
- Colombia
- South Korea
- Croatia
- Croatia
- Denmark
- Ecuador
- El Salvador
- United Arab Emirates
- Slovakia
- Slovenia
- Spain
- United States of America
- Estonia
- Philippines
- Finland
- Fiji
- France
- Grenada
- Nicaragua
- Greece
- Guadeloupe
- Guatemala
- French Guiana
- Guernsey
- Guyana
- Honduras
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Isle of Man
- Iceland
- Faroe Islands
- Turks and Caicos Islands
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Kazakhstan
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- North Macedonia
- Malaysia
- Malta
- Martinique
- Mexico
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Mozambique
- Myanmar
- Nicaragua
Features and Plans
Truphone offers a range of features that make it a convenient option for international travel. Local rates are available in multiple countries, allowing you to save money on calls and texts.
The Truphone World bundle includes voice minutes, texts, and data used across 66 countries, making it a great option for frequent travelers. This bundle can be a cost-effective way to stay connected while abroad.
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Truphone also offers multiple local numbers on one mobile or SIM for the eight Truphone Zone countries, making it easy to have a local presence in multiple locations. This feature is especially useful for business travelers or those who need to stay in touch with local contacts.
Here are some key features of Truphone:
- Local rates in multiple countries
- Bundles of voice minutes, texts and data used across the 66 countries in Truphone World
- Multiple Local Numbers on one mobile / SIM for the eight Truphone Zone countries
- Smart CLI
- Works in over 190 countries (As per the GSMA)
- Call and SMS recording (Optional available for UK, US, Hong Kong and Australia subscribers only)
Keep in mind that while Truphone's 30-day data plans may seem cheap, they often come with low data limits, which may require recharging during your trip.
Operative Features
Truphone's eSIM is available for purchase through their mobile application, making it easy to get started with their service. You can find the app in the store on your device.
The Truphone eSIM has a top-up feature that allows you to add more data to your plan when you run out. This is a convenient option to avoid any disruptions to your service.
You can install the Truphone eSIM directly through the mobile application, eliminating the need to visit a store or wait for delivery. The installation process is automatic, making it a hassle-free experience.

Truphone uses an eSIM profile to install different plans, giving you the flexibility to switch between them as needed. The compatibility detector in the app checks if your device is compatible with the eSIM before you make a purchase.
The Truphone eSIM also comes with a diagnostics feature that indicates if everything is working properly. This ensures that you can rely on the service to stay connected while traveling.
Here are some key features of the Truphone eSIM's operative features:
- Where to buy: mobile application.
- Top Up: allows you to top up your data plan when it has run out.
- Installation: directly via the mobile application.
- eSIM profile: yes, an eSIM profile is used to install different plans.
- Configuration: automatic.
- Compatibility detector: detects if the mobile phone is compatible before purchasing the eSIM.
- Diagnostics: indicates if everything is working properly.
Data Sharing
Data Sharing can be a convenient feature, especially when traveling. Truphone allows data sharing in some cases, when the cell phone is compatible and the eSIM in the destination country allows it.
You can check this information in the settings of your smartphone and the Truphone website.
Global Network Infrastructure
Truphone owns and manages its own core mobile technology, which is connected to global distributed major points of presence using a dedicated high-speed internet connection (IP/VPLS). This setup reduces physical distance, call interference, and latency, and increases data throughput.
International mobile traffic is routed through the nearest point of presence, making Truphone's network infrastructure highly efficient. Truphone was the first carrier in the world to launch an eSIM-enabled app in the App Store in November 2018.
The eSIM-enabled app, known as my Truphone, allows Apple iPhone eSIM-compatible devices to download a SIM over the air, mapped to Truphone's travel plan. This app provides a convenient and seamless way to stay connected while traveling.
Truphone's eSIM technology has a complete connectivity ecosystem, with a valid operating system for any device and a network with high-quality global coverage that can be customized on request. This ensures that users have a reliable and global connection.
Here's a breakdown of Truphone's global network architecture:
Truphone's unified global network architecture is a result of its efforts to establish partnerships with local operators in each country. This approach ensures that Truphone's network meets the highest standards globally.
Partnerships and Services
Truphone has a strong network of partnerships that enable its services to reach a global audience. It has MVNO agreements with operators in countries such as Australia, Germany, and the United States.
These partnerships are essential for providing seamless roaming experiences to its customers. Truphone also has additional bi-lateral roaming agreements in place with a wide range of operators worldwide.
Partnerships and MVNO Agreements
Truphone has established partnerships and MVNO agreements with numerous operators around the world.
They have MVNO agreements in place with operators in countries such as Australia, Germany, Hong Kong, Poland, Spain, the Netherlands, the United Kingdom, and the United States.
Truphone also has bi-lateral roaming agreements with a wide range of operators globally.
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Co-Funders
Truphone's co-founders are a talented group of individuals with a strong background in technology and entrepreneurship.
Alexander Straub, a German entrepreneur, was born in 1972 in Erlenbach, Bavaria. He studied in Darmstadt and at Cornell University, where he obtained a Master of Engineering degree.
James Tagg is an inventor with a degree in Computer Science and Physics from the University of Manchester. He also has a graduate engineering degree from Cambridge University.
Alexander Straub has invested in software such as IBX and OB10, and he created Mondus.
Customer Support and Services
Truphone's customer support is available through an email that can be checked on the web or the app.
You can also find answers to frequently asked questions on their website.
Truphone claims to respond to customer inquiries within 60 minutes, but this may not be efficient enough for those who need immediate solutions, especially when issues arise while using the service abroad.
4. Customer Support
Customer Support is a crucial aspect of any service provider, and Truphone is no exception. Truphone's customer service works through an email that you can check on the web or the app.
If you're experiencing any issues, be aware that their response time is around 60 minutes, which may not be ideal for urgent problems.
You can also find answers to frequently asked questions on their web page, which can be a helpful resource for quick solutions.
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Verify Your Account
To verify your Truphone account, you'll need to follow a simple process. Click the button in the email titled "Verify your email" and you'll be taken to a webpage.
The verification process takes just a couple of minutes. After that, you'll be able to see that your account has been verified from the My Truphone app.
You can check the status of your account verification by logging in to the My Truphone app. Below the email verification process is shown before and after the email verification.
Your account will be fully verified once you've completed the email verification process.
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SIM Card Advantages and Disadvantages
Truphone eSIM cards offer regional, country, or global data packages, making them a versatile option for travelers and frequent users.
Truphone eSIM cards are easy to purchase and install directly in the App, saving you time and effort.
They offer a wide variety of eSIM cards with different price points and gigabytes, catering to various needs and budgets.
You can recharge data from the App, ensuring you never run out of data when you need it most.
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Here are some of the key advantages of Truphone eSIM cards:
SIM Card Advantages and Disadvantages
Truphone eSIM cards offer a range of advantages, including regional, country, or global data packages, making them suitable for travelers. They are also easy to purchase and install in the App.
One of the standout features of Truphone eSIM cards is their affordability, with very low prices making them an attractive option. You can also recharge data from the App, which is convenient.
Truphone eSIM cards have a wide variety of options, with eSIM cards available for 188 countries. They also offer data plans for Apple Watch and iPad.
If you're considering using a Truphone eSIM card, be aware that gigabytes are limited to 20GB, and they don't have unlimited data cards. Short-term plans have very limited gigabytes (1GB), which might not be suitable for heavy users.
You can't make purchases on the web, only from a mobile phone, which might be a drawback for some users. The data plan duration is also limited to 1 or 30 days, so you'll need to recharge regularly.
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Pros
Truphone eSIM cards offer a range of advantages that make them an attractive option for travelers and device owners. They provide regional, country, or global data packages, making them suitable for international use.
One of the biggest benefits of Truphone eSIM cards is their ease of use. You can purchase and install them in the App, without the need to scan a QR code. This makes the process quick and hassle-free.
Truphone eSIM cards also offer a wide variety of eSIM cards with different price points and gigabytes, giving you the flexibility to choose the plan that best suits your needs. They have eSIM cards for 188 countries, providing global coverage.
Here are some key features of Truphone eSIM cards:
Truphone eSIM cards also offer a 100 MB free trial for 1 day, allowing you to test the service before committing to a paid plan.
Business and Finance
Truphone is a game-changer for businesses that operate globally. Its connectivity services allow companies of different sizes to stay connected across multiple countries.
Truphone for Business is tailored to meet the needs of small business owners who are always on the move and need to stay connected. It's also designed for larger companies that operate in multiple countries, making it easy to make international calls and customize mobile plans.
With Truphone for Finance, businesses can take advantage of advanced call recording systems that improve performance and work in over 190 countries worldwide.
For Business
For companies looking to expand their reach, Truphone for Business offers a solution that allows them to operate on the same network in a large number of countries. This is particularly useful for small business owners who travel constantly and need to be connected all the time.
Truphone for Business caters to companies of all sizes, providing customized mobile plans that meet their unique needs. Large companies can unite their operations across multiple countries with international calls and tailored mobile plans.
With Truphone for Business, companies can make international calls and stay connected, no matter where their operations are based. This can be a game-changer for businesses that need to communicate with teams and clients across the globe.
Finance
In the finance sector, Truphone has developed a robust call and SMS recording system. Truphone's Call Forking innovation improves performance compared to traditional recording systems.
Call Forking works in more than 190 countries around the world, making it a versatile solution for global businesses.
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Compatibility and Devices
Truphone's eSIM is compatible with a wide range of devices, including mobile phones and iPads. You can use it on your iPhone, iPad, and even your Apple Watch.
The Truphone eSIM supports an extensive list of devices, including the iPhone XR, iPhone XS, iPhone 11, and iPhone 12 series. You can also use it on the Google Pixel 3, Google Pixel 3a, and Samsung Galaxy S20 series.
Here are some of the compatible devices:
- iPhone XR
- iPhone XS
- iPhone 11
- iPhone 11 Pro
- iPhone 12
- iPhone 12 Pro and upwards
- Google Pixel 3
- Google Pixel 3a
- Samsung Galaxy S20 and upwards
- Samsung Galaxy Z Flip
- Samsung Galaxy Fold
The Truphone eSIM is also compatible with specific iPad models, including the iPad Mini, iPad, iPad Air, and iPad Pro 11-inch and 12.9-inch models.
Compatible Devices
The Truphone eSIM is compatible with a wide range of devices, making it a versatile option for staying connected on the go.
You can use the Truphone eSIM on a variety of mobile phones, including the iPhone XR, iPhone XS, iPhone 11, iPhone 11 Pro, iPhone 12, and iPhone 12 Pro and upwards.
The Truphone eSIM is also compatible with certain iPads, specifically those launched after 2018, such as the iPad Mini, iPad, iPad Air, iPad Pro 11-inch, and iPad Pro 12.9-inch.
If you're looking to use the Truphone eSIM on your Apple Watch, you're in luck, as it's compatible with the Apple Watch Series 4, Apple Watch Series 5, and Apple Watch Series 6.
Here's a breakdown of the compatible devices:
In total, there are 113 countries where you can sign up for a Truphone eSIM, giving you the freedom to stay connected no matter where your travels take you.
iPad Supported Countries
Truphone eSIM for iPad works in 114 countries, allowing you to surf the internet on your iPad cellular version.
The countries where you can use Truphone eSIM on your iPad include Australia, where the office is located in Sydney at 383 George Street, New South Wales, 2000.

If you're planning a trip to Australia, you can contact Truphone at 2 8999 4206 for more information.
The exact list of 114 countries where Truphone eSIM works is not specified in the article, but it's reassuring to know that you have a wide range of options for staying connected.
Reviews and Quality
Truphone eSIM reviews are mixed, with some customers praising the service and others expressing disappointment.
Customer service is a major concern, with some users reporting difficulty in getting help from Truphone's support team.
Quality of service also varies by country, with some users experiencing coverage problems in places like Greece and Germany.
Truphone's partnerships with local operators can lead to inconsistent coverage, but it's worth noting that some users have reported slow service in the US.
On Trustpilot, Truphone's eSIM card has an average rating of 1.9 out of 5, based on 100 reviews.
Some users have reported issues with their eSIM plans, such as being charged for a service that's not working.
However, others have had a positive experience with Truphone, finding the setup process to be simple and the service working fine during testing.
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Where and How
You can download the Truphone eSIM on your Apple Watch in Germany, Australia, Spain, and the United States, as these are the countries where Truphone has offices open.
To activate a Truphone eSIM on your Apple Watch, you'll need to log in from the My Watch App on your iPhone after downloading the My Truphone App and registering.
The My Truphone App is available on both iOS and Android, and it's the only way to purchase a Truphone eSIM.
To buy a Truphone eSIM, you'll need to download the My Truphone App, register, add a payment method, and choose a plan. This process can be completed in a few minutes.
Here are the countries where you can activate a Truphone eSIM on your Apple Watch:
- Germany
- Australia
- Spain
- United States
The Truphone eSIM installation process is simplified, as you won't need to scan a QR code, and you'll be able to see your gigabyte consumption in the App.
Other Global Locations

If you're planning a trip abroad, it's essential to know where you can get reliable internet and phone connectivity. Truphone has a strong presence in several countries, making it a great option for staying in touch with loved ones back home.
Truphone has offices in the United States, with three locations: New York, North Carolina, and Ohio. You can reach out to them at [email protected] for more information.
In Spain, Truphone has an office in Madrid, located at Avenida de Europa 24, Edificio Torona B, Planta baja D. You can contact them at [email protected].
Truphone also has a presence in Germany, with two offices: one in the Main-Taunus district and another in Munich. The Munich office is located at Landshuter Str. 26, 85716 Unterschleißheim, and you can reach them at 8921539956.
If you're traveling to Hong Kong, you can find Truphone's office in the Kowloon district, at 16/F 700 Nathan Road. The contact telephone number is 52808080.
In the Netherlands, Truphone is located in the city of Utrecht, at Proostwetering 41, 3543. You can reach them at 89933333.
Lastly, if you're planning a trip to the Philippines, you can find Truphone's office at iSquare Building, 15, Meralco Ave, San Antonio Pasig. The contact number is 284777557.
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Purchase and Installation Process

To purchase and install a Truphone eSIM, you'll need to download their App on either iOS or Android. The App is the only way to buy a Truphone eSIM.
Once you've downloaded the App, you can register by filling in your details directly, or via Google or Facebook. You can then choose the country and data plan you need for your trip and pay securely.
The App allows you to install the eSIM directly from within it, which simplifies the process and eliminates the need to scan a QR code. You'll also be able to see your gigabyte consumption in the App.
It's recommended to make the purchase, installation, and activation before embarking on your trip, as you'll need an internet connection for this. The best time to do this is just before leaving home.
Here are the steps to follow in more detail:
- Download the Truphone App.
- Register and choose your country and data plan.
- Install the eSIM directly from the App.
- Activate your eSIM in the App.
Purchase and Installation
To purchase and install a Truphone eSIM, you'll need to download their App, available on both iOS and Android. You can then securely checkout and complete the installation in a few minutes.
The App will guide you through the process, allowing you to register by filling in your details directly or via Google or Facebook. You can then choose the country and data plan you need for your trip and pay securely.
One great advantage of the App is that it detects if your mobile is eSIM compatible before allowing you to make the purchase. This ensures a smooth and hassle-free process.
To install the eSIM, you won't even need to scan a QR code, as the App will take care of it for you. You'll also be able to see your gigabyte consumption directly in the App.
It's recommended to make the purchase, installation, and activation before embarking on your trip, as you'll need an internet connection. The best time to do this is usually just before leaving home.
Here's a step-by-step guide to getting a Truphone eSIM:
- Download the Truphone App
- Register and choose your data plan
- Pay securely through the App
- Install the eSIM directly from the App
- Activate your eSIM in the App
Comparison and Considerations
Truphone eSIM cards have a data limit of 20GB or less, so it's essential to consider your data needs before purchasing.
The Truphone eSIM card plans last for either 1 day or 30 days, giving you flexibility in choosing a plan that suits your travel schedule.
You can pay for your Truphone eSIM card in various currencies, including dollars, euros, yen, and pounds, making it convenient for international travelers.
The Truphone App is available for both iOS and Android devices, allowing you to easily manage your eSIM card and stay connected.
Here's a comparison table with Truphone eSIM features:
Comparison Table
Let's take a look at the comparison table for Truphone eSIM cards. You can see all the features of their eSIM cards in this table, scored from 1 to 5 based on the author's experience.
The plan duration options are 1 or 30 days, which is a relatively short duration compared to other eSIM providers. You can choose the price that suits your budget, ranging from 4€ to 80€.
Truphone eSIM cards offer various data speeds, including 500MB, 1GB, 2GB, 3GB, 5GB, 10GB, 20GB, and 100GB, but they don't offer unlimited data. This is something to consider if you're a heavy data user.

The payment currencies accepted by Truphone are quite diverse, including dollars, euros, yen, pounds, and other currencies. This makes it convenient for travelers to pay in their local currency.
Customer support is available in English via mail and the Truphone App, which is a great feature for those who need assistance. However, data sharing is only occasionally available, which might be a drawback for some users.
The Truphone App is available for both iOS and Android devices, making it easy to manage your eSIM card. Here's a comparison table of Truphone eSIM features:
Cons
One of the downsides of Truphone's eSIM service is that some users have reported slow response times when dealing with customer support issues.
Customer support delays can be frustrating, especially when you need help right away. However, it's worth noting that Truphone does offer 24/7 customer support, both in the app and on the web.
Truphone's coverage in some areas, like Greece and Germany, has been reported to be weak by some customers. This can be a problem if you plan to use your eSIM in these countries.

If you're looking for a more affordable option, you might be disappointed to know that Truphone's data plans can be more expensive than those offered by other eSIM providers.
Here are some specific cons to consider:
- Gigabytes are limited to 20GB, they do not have unlimited data cards.
- Short-term plans have very limited gigabytes (1GB).
- You cannot make purchases on the web, only from a mobile phone.
- The data plan duration is limited to 1 or 30 days.
- Their service and customer support are exclusively in English.
What Is and How It Works
Truphone is a UK-based company that offers mobile solutions with coverage in over 114 countries worldwide.
Truphone provides services to companies through partnerships with operators in different countries.
Their goal is to change the way the world communicates by creating new possibilities.
Truphone's team of engineers develops connectivity between objects, people, and companies through SIM software and management platforms.
They achieve this through a powerful global network.
Truphone was founded in 2006 on a farm in Kent with the intention of improving connectivity in rural areas.
Today, they provide services to over 3500 multinational companies in more than 190 countries.
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Frequently Asked Questions
What is Truphone called now?
Truphone is now known as 1GLOBAL, following its acquisition by Hakan Koç and Pyrros Koussios in January 2023.
What carrier does Truphone use?
Truphone's voice service previously used AT&T, while their current data eSIMs utilize T-Mobile's network.
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