
Managing your WhatsApp Business Beta account just got a whole lot easier. The new Beta Management feature allows you to manage multiple business accounts from a single dashboard.
With WhatsApp Business Beta, you can create a catalog to showcase your products and services, making it easier for customers to discover and purchase from you. This feature is especially useful for businesses with multiple products.
The catalog is customizable, allowing you to add or remove products as needed, and even set prices and descriptions. This helps streamline the buying process for customers and reduces the likelihood of errors.
As a business owner, being able to manage your account effectively is crucial for productivity. WhatsApp Business Beta's Beta Management feature helps you stay organized and focused on what matters most - growing your business.
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WhatsApp Business Features
WhatsApp Business allows businesses to create a catalog of products and services that can be easily browsed by customers.
The catalog can be customized with images, descriptions, and prices, making it easy for customers to find what they're looking for.
Businesses can also use WhatsApp Business to send quick replies to frequently asked questions.
Quick replies can be set up in advance to save time and ensure consistent responses to customer inquiries.
WhatsApp Business also offers a feature called "labels" that allows businesses to categorize and filter their chats.
Labels can be used to prioritize important chats or to separate conversations with different teams or departments.
Businesses can also use WhatsApp Business to send automated messages to customers.
Automated messages can be triggered by specific events, such as a customer's birthday or a purchase made on the business's website.
The WhatsApp Business app also offers a feature called "chat filters" that allows businesses to filter their chats by labels, keywords, and more.
Chat filters can be used to quickly find specific conversations or to prioritize important chats.
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Managing Chats
The latest WhatsApp Business beta update introduces an AI-handoff filter, a dedicated tab that lists chats requiring manual responses. This feature helps businesses quickly identify and respond to unresolved conversations without scanning through the entire chat list.
Businesses can tailor the filter to suit their specific workflows, including how long a chat should remain listed before being cleared. This flexibility ensures that teams can streamline their transition from AI-powered replies to human responses.
The AI-handoff filter becomes active only when AI replies are enabled on a business account, and it's designed to serve as a bridge between automation and human intervention.
Quick Action Bar
The quick action bar is a game-changer for businesses on WhatsApp. This new feature makes it easier to quickly perform different actions in a chat.
A new icon may now appear above the microphone button, enabling the app to make a new quick action bar visible above the chat bar. This allows businesses to easily access key features like creating orders, accessing quick replies, and sending products from their catalog.
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These options were already accessible via the chat attachment menu, but the quick action bar feature simplifies the process of interacting with customers. By making these key features always visible, businesses can save time and effort when interacting with the app.
The quick action bar feature is currently available to some beta testers who install the latest versions of WhatsApp Business beta for Android from the Google Play Store.
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Identify Chats Requiring Manual Responses
The new AI-handoff filter on WhatsApp Business allows you to filter chats that require manual replies, making it easier to find conversations that need human attention.
This feature is specifically designed for WhatsApp Business accounts, helping to organize chats that require a manual message.
The AI-handoff filter becomes active only when AI replies are enabled on a business account, which use artificial intelligence to answer frequently asked questions.
Not every customer query can be handled by automation, so the conversation is flagged and listed in the AI-handoff tab when the AI struggles with complex questions or issues outside predefined data.
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Business teams can quickly step in and provide support, ensuring better customer satisfaction.
The AI-handoff filter gathers all chats requiring manual attention into a dedicated tab, making them easily accessible in one place.
This allows business users to quickly identify and respond to unresolved conversations without scanning through the entire chat list.
Businesses also retain full control over the configuration of this filter, including how long a chat should remain listed before being cleared.
This flexibility helps teams tailor the feature to suit their specific workflows.
Program and Availability
The WhatsApp Business beta program for iOS users is now available.
Slots for the beta program are full, but you can still join the WhatsApp Messenger beta (iOS) program, which has available slots.
You can join the WhatsApp Messenger beta (iOS) program by clicking this link: https://t.co/Ju8X9KWrC1.
The beta program for WhatsApp Business (iOS) is currently full, but joining the WhatsApp Messenger beta (iOS) program is still an option.
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Frequently Asked Questions
How to install WhatsApp Business beta?
Install TestFlight on your device and accept the email or public link invitation to install the WhatsApp Business beta app
What is the beta version in business?
The beta version is a pre-release stage where a product is tested by a select group of users to gather feedback and identify bugs before its official launch. This stage helps developers refine their product and ensure a smoother user experience.
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