If you're experiencing issues with Rightfax, don't worry, expert technical support is just a call away. Rightfax technical support is available 24/7 to help you resolve any problems you're facing.
Rightfax offers a range of support options, including phone, email, and online chat support. You can also visit the Rightfax website for troubleshooting guides and FAQs.
For more complex issues, Rightfax recommends contacting their technical support team directly. They have a team of experts who can help you resolve issues related to installation, configuration, and troubleshooting.
Rightfax also provides a knowledge base on their website, where you can find step-by-step guides and tutorials to help you resolve common issues.
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Rightfax Support Options
If you're looking for RightFax support, you have a few options to consider.
IIS Best Effort Support for RightFax is designed for companies that need support coverage while exploring alternative options or implementing a new fax solution.
You can get first line technical support from Instant InfoSystems senior fax engineers available 12×5 or 24x7x365, with average hold times of under two minutes.
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IIS Best Effort Support for RightFax also includes a "one stop shop" for all RightFax support issues, including cloud-enabled environments with etherFAX.
Here's a comparison of the two support options:
ESSO is an enhanced level of service and support that includes dedicated technical support, proactive monitoring, and more.
IIS Support
IIS Support is an excellent option for those looking for flexible and economical RightFax support. IIS has over 25 years of experience supporting RightFax and numerous technical certifications in the critical applications surrounding RightFax.
If you're considering an alternative to RightFax but need support coverage while exploring other options, IIS Best Effort Support for RightFax is a great choice. This option is designed for companies that need support while transitioning to a new fax solution.
IIS Best Effort Support for RightFax is available 12×5 or 24x7x365, with average hold times under two minutes. Calls are answered by a Level 3 Engineer ready to help.
Here are some benefits of IIS Best Effort Support for RightFax:
- First line technical support from Instant InfoSystems senior fax engineers
- Average hold times of under two minutes
- North American-based technical support team staffed with seasoned fax specialists
- “One stop shop” for all RightFax support issues
- Flexible support plans, available in the time increment you require
Enhanced Support & Service
Enhanced Support & Service is a game-changer for clients who need an extra layer of support. This comprehensive package includes a Dedicated Technical Account Manager (TAM) to ensure your RightFax system is running smoothly.
With Enhanced Support & Service, you'll get 24x7 coverage, so you can rest assured that help is always just a phone call away. Whether it's a technical issue or a question about your system, your TAM will be there to assist you.
One of the standout features of ESSO is the BBB FaxChecker – Proactive Monitoring & Reporting, which keeps a close eye on your system's performance and alerts you to any potential issues. This proactive approach helps prevent problems before they become major headaches.
Here are some of the key benefits of Enhanced Support & Service:
- Dedicated Technical Account Manager (TAM)
- 24x7 Coverage
- BBB FaxChecker – Proactive Monitoring & Reporting
- 3B DocRouter - Email to Fax
- RightFax Training – Administrator & User Training
- Professional Services - Unlimited Feature Pack Upgrades over Support Period
- Bi-Annual Assessment
- Application Development
- Usage Reports
With Enhanced Support & Service, you'll also get access to RightFax Training – Administrator & User Training, which ensures that your team is equipped to get the most out of your system. This includes hands-on training and best practices to help you streamline your document delivery workflows.
Professional Services
Professional Services can help you get the most out of your RightFax system. With their expertise, you can automate manual processes and streamline document delivery workflows through a Fax Workflow Audit.
Their certified engineers will work with you to properly configure your RightFax system, providing best practices to improve security and efficiency. This is especially important for organizations that handle sensitive information.
One of the key benefits of Professional Services is their expertise in upgrades and patching. They'll take care of all your product installations and upgrades, ensuring a successful project. This can save you time and reduce the risk of errors.
Here are some specific services offered by Professional Services:
- Fax Workflow Audit: Meet with a fax workflow expert to automate manual processes and streamline document delivery workflows.
- System Configuration: Work with certified engineers to properly configure your RightFax system and improve security and efficiency.
- Upgrades and Patching: Trust their professional services team with all your product installations and upgrades to ensure a successful project.
Frequently Asked Questions
What is RightFax and how does it work?
RightFax is a faxing solution that eliminates the need for a traditional fax machine, allowing you to send documents directly from your computer using a fax client application. Simply install the RightFax app on your PC or laptop and start faxing PDF, Word, and Excel documents with ease.
How do I resend a failed fax in RightFax?
To resend a failed fax in RightFax, click forward to fax on the toolbar and verify the fax number is correct. If the fax fails again, check the fax number and retry sending.
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