How RightFax Works and Its Main Advantages

RightFax is a powerful fax server solution that streamlines the faxing process, making it faster, more reliable, and more secure.

RightFax uses a client-server architecture, which means it has a central server that manages faxing requests and a client software that sends and receives faxes.

This architecture allows for greater control and flexibility, enabling users to easily manage their faxing needs and scale their faxing operations as needed.

One of the main advantages of RightFax is its ability to integrate with a wide range of business applications, including Microsoft Office, Lotus Notes, and SAP.

A fresh viewpoint: Rightfax Support

RightFax is the market-leading digital fax solution that allows users to securely fax directly from their preferred email inbox, desktop, or web-based applications. It's a HIPAA compliant solution that ensures the security and integrity of sensitive information.

RightFax integrates seamlessly with your existing IT infrastructure, providing flexibility, scalability, and reliability across all levels of your organization. This means you can easily connect with your preferred applications and workflows.

The enterprise functionality of RightFax is backed by the expertise of Advantage Technologies, which ensures that your fax workflows meet your needs for both today and the future. They can tailor RightFax to work within virtually any industry, including healthcare, government, financial, educational, manufacturing, and insurance.

RightFax offers a range of cloud solutions to meet the needs of your organization, including Hosted RightFax, RightFax Connect, and Fax2Mail. These solutions provide flexibility and scalability, allowing you to choose the best option for your business.

Here are some of the industries that RightFax can support:

Rightfax offers a range of key features that make it an efficient and reliable solution for sending and receiving faxes.

With Rightfax, you can send faxes from your desktop or mobile device, allowing you to stay productive on the go.

The system also includes a robust fax server that can handle high volumes of faxes, ensuring that your business operations run smoothly.

Rightfax's web-based interface provides users with a user-friendly experience, making it easy to navigate and use.

RightFax offers numerous key features that set it apart from traditional paper-based faxing. One of the most significant advantages is its ability to mitigate the risk of unintended recipients viewing or removing sensitive information.

RightFax ensures correct routing and delivery of faxes, reducing the risk of papers being left undelivered or routed to the wrong person. This is a significant improvement over traditional paper-based faxing, where faxes often get lost in transit.

RightFax also reduces the risk of lost pages by ensuring that all pages are delivered securely. This is particularly important for time-sensitive faxes that require prompt delivery.

RightFax ensures timely delivery of faxes, eliminating the risk of delayed or lost faxes. This feature is especially useful for businesses that rely on faxing for critical communications.

RightFax reduces the risk of misdialed numbers by using automated number dialing, making it a more reliable option than traditional paper-based faxing.

RightFax allows businesses to comply with applicable privacy and security laws, providing a level of security that traditional paper-based faxing cannot match.

Here are some of the key security features of RightFax:

RightFax also supports intensive audit capabilities and is compliant with standards like SAS70, SOC2, and PCI-DSS. It can even sign BAAs for HIPAA compliance.

RightFax stands out from other fax software in several key ways. It has a significantly larger market share than other fax servers.

One of the main reasons for this is the comprehensive set of native integrations that RightFax offers. This means it has a more extensive list of connectors for common software compared to other fax servers.

In addition to its larger market share, RightFax is also recommended by more line-of-business software vendors, including EHR/EMR applications like Epic and Cerner.

If you're considering RightFax, it's worth noting that it provides a more modern UI, especially on mobile devices.

Here are some key differences between RightFax and other fax software:

RightFax also gives you vastly more control over document access, security, and retention compared to other fax servers. This is a significant advantage for organizations that need to meet strict regulatory requirements.

In terms of cost, RightFax is generally more cost-effective for high volumes of faxes.

Sending a fax is a straightforward process. To get started, click New Fax on the Web Client home page or forward a fax to another fax number or email address.

You can also forward a fax to another RightFax user on your network by opening the fax and clicking Forward to User. This option allows you to send the fax to up to five RightFax IDs separated by commas.

To select the users from a list, click Search User List and enter a few letters from the user's name or leave blank to search all users. Select a user ID by clicking the icon to its left.

Here are the options you can choose from when sending a fax:

You can also print faxes on a per-fax basis using your Web browser's Print function.

Receiving faxes is a crucial part of the RightFax system, and it's surprisingly flexible. You can enable automatic forwarding of faxes, which forwards them as soon as they're received.

Automatic forwarding can be set up to forward faxes to a specific fax machine or user. You can also forward faxes on a per-fax basis, giving you more control over how your faxes are handled.

To enable automatic printing of received faxes, simply select the Automatically print received faxes check box and choose a printer from the list. This way, you can ensure that your received faxes are printed out without having to manually do it each time.

You can also print received faxes on a per-fax basis using your Web browser's Print function, giving you even more flexibility.

To enable automatically conversion of received faxes to editable text, select the Automatically OCR received faxes check box and enter the application extension with which you want the OCR output to be associated.

Here's a quick rundown of the options for receiving faxes:

Sending a fax can be a bit tricky, but don't worry, I've got you covered. You can open the page to start sending a fax by clicking the "New Fax" button on the Web Client home page.

To send a fax, you'll have a few options to choose from. You can select to use Smart Resume, which sends only the unsent portion of the fax if an error occurs during transmission. This can be a lifesaver if you're sending a long fax and something goes wrong.

You can also choose to send a cover sheet with your document, which can be a nice touch for professional faxes. The fax resolution is another important setting to consider, as it determines the quality of the fax. You can choose from different resolutions to suit your needs.

Here are some additional settings you can adjust when sending a fax:

Overall, sending a fax with RightFax is a relatively straightforward process. With these settings, you can customize your fax to suit your needs and ensure it gets to its destination safely.

Adding attachments is a straightforward process. You can attach files that still need to be converted to fax format as well as library documents that have already been converted.

The cover sheet and the attachments appear in the Attachments list. This makes it easy to keep track of what's being sent.

If you want to send a fax for preview, it's a good idea to open the fax first.

To do this, simply click Release Fax.

You can organize your faxes in folders, which is a great way to keep your mailbox tidy. The system folders Main, Trash, and All are already available, but you can also create custom folders, including nested folders within each other.

The All folder is a view of all your faxes, including those in Trash, so you can easily access everything at once. This is especially helpful when you need to find a specific fax.

You can also apply filters to customize the fax list, which allows you to limit which faxes appear in your mailbox.

Forwarding and routing a fax are two essential features for managing your faxes efficiently.

Forwarding a fax sends a copy of the original to the recipient while keeping the original in your mailbox. Routing a fax, on the other hand, sends the original fax to the recipient and removes it from your mailbox.

To forward a fax, follow these steps: click Forward to Fax, enter the recipient's information, and click Send. You can also forward a fax to multiple recipients by sending it to a phone book group.

You can forward a fax to another RightFax user on your network by clicking Forward to User, entering the user's ID, and adding any notes you want to include in the fax history record.

To route a fax, click Route to User, enter the user's ID, and add any notes you want to include in the fax history record. Routing a fax removes the original from your mailbox.

Here's a comparison of forwarding and routing a fax:

Deleting attachments is a crucial part of maintaining a tidy and organized digital workspace.

In the Control column, you can easily delete an attachment from a fax by clicking the Delete button in the row of the attachment.

To fine-tune your fax transmission, click on the "More Options" button at the top of the page. Any changes you make will only apply to the current fax.

The default options are set by your system administrator, so keep that in mind. If you want to send the fax later, select the "Delay Send" option and specify the exact time and date.

Fine mode is also an option, which allows you to send the fax using a higher resolution (200 x 200 dots per inch). This can be useful for sending complex or detailed documents.

If you want to review the final version of the fax before sending it, select the "Hold for Preview" option. The fax will remain in your mailbox until you view and release it.

You can also choose to send each attachment as a PDF file instead of the standard TIFF format. However, you'll need to purchase and enable the PDF Module to do this.

To change the priority of the fax, select from the options of High, Normal, or Low. Keep in mind that your administrator may control whether the high priority option is available.

Here are the available options for changing transmission settings:

Organize your faxes in folders to keep them tidy and easily accessible. You can create custom folders, including folders within folders, to categorize your faxes.

The system also includes three default folders: Main, Trash, and All. The All folder is a view of all your faxes, including those in the Trash folder.

You can filter your faxes by delivery method using fax delivery filters. This feature allows you to display faxes sent to fax numbers, email addresses, SMS numbers, or those sent using Certified Delivery.

Here are some fax delivery filter options:

Note that this feature is not available on small mobile devices.

You can organize your faxes into custom folders, including custom folders within custom folders. This helps keep your faxes tidy and easy to find.

To apply filters, you can define filters to limit which faxes appear in your fax mailbox. This allows you to focus on the faxes that need your attention.

You can filter by status, such as displaying faxes that are waiting for conversion, sending, or have been aborted with an error condition. You can also filter by fax delivery, such as displaying faxes that were sent to fax numbers or email addresses.

Here are some specific status filters you can use:

You can also filter by fax delivery:

By using these filters, you can quickly find the faxes that need your attention and focus on the tasks that require your action.

Viewing a fax can be a bit tricky, but RightFax makes it easy by automatically creating a cover sheet from the information you enter on the Create/Edit Document page.

You can change the information for each fax, so you can tailor the sender's information on the cover page to fit each individual document.

RightFax allows you to enter the information that should appear as the sender's information on your cover pages under User Information.

RightFax offers robust security features that mitigate risks associated with traditional paper-based faxing. Its secure delivery mechanism reduces the risk of unintended recipients viewing or removing sensitive information.

The table below compares the security features of RightFax and paper-based faxing:

RightFax also supports HIPAA compliance through its ability to sign Business Associate Agreements (BAAs).

RightFax offers mitigated risk through secure delivery, reducing the risk of viewing or removal by unintended recipients. This is a significant advantage over paper-based faxing, which poses a high risk in this area.

Paper-based faxing often routes faxes to the wrong person or leaves them undelivered, but RightFax is designed to ensure correct routing and delivery.

Lost pages can be a major problem with paper-based faxing, but RightFax reduces this risk.

Time-sensitive faxes may not be delivered promptly with paper-based faxing, but RightFax ensures timely delivery of faxes.

RightFax also reduces the risk of misdialed numbers due to automated number dialing.

Here's a comparison of security features between RightFax and paper-based faxing:

RightFax also allows compliance with applicable privacy and security laws, and supports intensive audit capabilities.

If you need help with an issue, creating a support ticket is a straightforward process. You can access the Advantage Support Portal to submit your ticket.

RightFax 24.4 offers extended fax reporting, which can be useful for tracking and resolving issues. This feature can help you identify and address problems more efficiently.

To create a ticket, simply click on the "Create a Ticket" option in the Advantage Support Portal. This will guide you through the process of submitting your request.

The Future of Fax is IFP, but sometimes you'll need to reach out for assistance. The Advantage Support Portal is available to help you with any questions or concerns you may have.

RightFax offers advanced features that set it apart from traditional paper-based faxing. One of the key benefits is its ability to mitigate the risk of unintended recipients viewing or removing sensitive information.

RightFax ensures correct routing and delivery of faxes, eliminating the risk of papers being routed to the wrong person or left undelivered. This is a significant improvement over paper-based faxing, where faxes often get lost or misrouted.

The system also reduces the risk of lost pages, which can happen when pages are picked up with another fax and get lost. This is a major advantage over traditional faxing methods.

RightFax ensures timely delivery of faxes, making it ideal for time-sensitive communications. This is a significant improvement over paper-based faxing, where faxes may not be delivered promptly.

Here are some key features that make RightFax stand out:

RightFax also allows compliance with applicable privacy and security laws, providing peace of mind for businesses that handle sensitive information. This is a significant advantage over traditional faxing methods, where compliance is limited.

Rightfax has helped thousands of customers across various industries, including healthcare, government, insurance, and manufacturing, with successful system deployments.

The benefits of using Rightfax are numerous, with clients experiencing lower faxing costs, especially after migrating from analog lines and devices. They also gain support for organization-wide cloud initiatives and infrastructure modernization.

Some of the key benefits of Rightfax include lower faxing costs, support for cloud initiatives, complete control over access and security, workflow automation, and real-time fax status tracking.

Here are some of the specific benefits of using Rightfax:

Advantage has been providing critical support and professional services to organizations that utilize intelligent document processing solutions, including RightFax, for over 27 years.

Their team's experience is proven through thousands of successful system deployments across various industries, including healthcare, government, insurance, and manufacturing.

Advantage has over a thousand installations under their belt, providing best-in-class services and options to their clients.

The Advantage Support Portal provides a centralized hub for accessing all your Advantage support resources, making it easy to manage and review support tickets, view historical tickets and projects, and connect with a dedicated Support Engineer.

As an Advantage customer, you can enjoy a yearly complimentary eHealth check (valued at $2,500) to ensure that your fax workflows are operating at peak performance.

Advantage has helped numerous organizations, like The Brooklyn Hospital Center, maximize patient care by bolstering hospital efficiency and document workflows.

Their clients have consistently experienced lower faxing costs, especially after migrating from analog lines and devices, and complete control over access, security, and archival/retention—all reflected in a HIPAA-friendly audit trail.

Here are some of the benefits of using RightFax, as experienced by Advantage's clients:

Northbay Healthcare was able to eliminate fax loss and delays by implementing a solution.

The organization was able to enhance its service, providing a better experience for patients and staff.

With Fax over Internet Protocol (FoIP), Northbay Healthcare was able to expect all the advantages of a traditional fax server solution.

FoIP brought reliability and security to the organization's faxing process.

Server consolidation through virtualization was also a benefit of implementing FoIP.

A unified communications strategy that included fax was made possible with FoIP.

To set up notifications in RightFax, head to the Notification section. Under Notification Frequency, you can specify how often you want to receive messages about incomplete faxes, messages during fax transmission, and messages about newly received faxes.

You can select from the following options for each type of message: immediately, at login, daily, weekly, or never. The choice you make will determine how frequently you receive notifications about these events.

To receive specific transmission messages, such as errors or successful sends, simply select the corresponding check boxes under Enable Transmission Messages. This way, you'll only receive notifications for the events that matter most to you.

If you have a delegate or want to monitor your RightFax Web Client while you're unavailable, consider activating alternate user notifications. Simply check the box and enter the RightFax user ID of the alternate user in the provided text box.

Notifications are a crucial part of the RightFax Web Client, allowing you to customize how you receive messages about your faxes. You can choose to receive messages about incomplete faxes, messages during fax transmission, and newly received faxes.

To control the frequency of these notifications, navigate to the Notification Frequency section. Here, you can select how often you want to receive messages for each type of notification. You have the option to choose from a predefined list of frequencies.

You can also customize which transmission messages you want to receive notifications for. Under Enable Transmission Messages, select the check boxes next to the messages you want to receive: Error encountered, fax will be retried, Error encountered, fax will be abandoned, and Fax is successfully sent.

If you have a delegate or someone who needs to monitor your RightFax Web Client while you're unavailable, you can activate alternate user notifications. To do this, select the Activate Alternate User Notification check box and enter the RightFax user ID of the alternate user in the text box.

Here are the options for notification frequencies:

Default User Information is a crucial setting to get right.

You can enter the information that should appear as the sender's information on your cover pages under User Information.

This information is automatically used by RightFax to create a cover sheet from the details you enter on the Create/Edit Document page.

You can change this information for each fax, giving you flexibility in how you present yourself to recipients.