
Building a scalable real-time chat application requires a robust infrastructure that can handle a large number of users.
To achieve this, Platform as a Service (PaaS) is a great option, as it provides a scalable and on-demand infrastructure that can be easily managed and scaled up or down as needed.
PaaS solutions like Heroku and Google App Engine offer a range of features that make it easy to build and deploy scalable real-time chat applications, including support for multiple programming languages and automatic scaling.
By using PaaS, developers can focus on writing code and building features, rather than worrying about the underlying infrastructure.
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Real Time Chat Application
A real-time chat application is a must-have for any modern app, and it's not just a nice-to-have feature. It enables users to send and receive messages in real-time, making interactions feel more natural and engaging.
To achieve this, you can use Pub/Sub messaging, which supports 1:1 messaging as well as 1:many, useful for group chat, chat rooms or channels. This is ideal for chat apps, as it allows users to join a chat and send messages in real-time.
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Here are some essential features to consider when building your real-time chat application:
- Realtime messaging: This is a fundamental feature that enables users to send and receive messages in real-time.
- Message storage: You need to persist messages so users can retrieve old conversations.
- Authentication and authorization: Your app needs a way to manage access for chat participants.
- Access to contacts: Your app must give users a simple way to import their contacts.
Mehedi Islam Ripon
Mehedi Islam Ripon is the creator of a simple real-time chat application using Node.js, Express.js, and Socket.io.
This application is a great example of how to build a real-time chat application using popular JavaScript frameworks. Mehedi Islam Ripon's project is a great resource for developers looking to learn about real-time chat applications.
The application was updated on November 11, 2021, so it's a relatively recent project that's likely to be well-maintained and up-to-date with the latest best practices.
Mehedi Islam Ripon's use of Node.js, Express.js, and Socket.io is a common combination for building real-time chat applications.
Here are some key technologies used in Mehedi Islam Ripon's real-time chat application:
- Node.js
- Express.js
- Socket.io
Key Features for Conversations
Real-time chat applications require a solid foundation of core features to ensure a seamless user experience. Realtime messaging is a must, enabling users to send and receive messages instantly, just like in Example 4.
For a well-rounded experience, consider implementing features like authentication and authorization, allowing users to manage access and permissions for chat participants. This can be done through social media login or email and phone number verification, as mentioned in Example 4.
Message storage is also crucial, persisting messages so users can retrieve old conversations. You can choose between different storage options and data retention policies, depending on your use case.
To enhance the in-app experience, rich instant messaging and chat UI and UX features can be added, such as read receipts, presence indicators, message reactions, and app updates. These features can be seen in Examples 5 and 3.
Some key features for engaging conversations include UI Kit Chat Tutorial, reactions, image moderation, AI-moderation, and multi-tenancy, as mentioned in Examples 6 and 7.
Here's a summary of some key features for conversations:
These features can be customized and combined to create a unique and engaging conversation experience for your users.
Foundations
To build a successful real-time chat application, you need to lay the right foundations. Low latency data delivery is crucial, ensuring that messages are delivered quickly and efficiently. This relies on a high throughput, a low-latency messaging protocol like WebSockets, and geographic proximity between users and servers.
A good starting point is to ensure message delivery guarantees, which means messages are delivered to the right client, in the right order, at the right time. This is critical to prevent missed, unordered, or duplicate messages.
Here are the key foundations for a successful real-time chat application:
- Low latency data delivery
- Message delivery guarantees
- Scalability
- Elasticity
- Reliability
These foundations will provide a solid base for your chat application, allowing it to grow and handle a high volume of users without compromising on performance or reliability.
Solutions for All Cases
For real-time chat applications, you have several solutions to choose from, each with its own strengths and weaknesses. Laravel 9 and Vue Js 3 can be used to build a private chat application with Pusher and Laravel Echo.

If you're looking for a simple real-time chat web-app, Django, Channels, JavaScript, and more can be used to build a real-time chat app. Alternatively, IC WebSockets can be used to send and receive messages between the frontend and backend.
Socket.IO is another popular choice for real-time chat applications, as seen in the SocketIO-Chat-App example. This app allows for private and public chat, one-on-one chat online, and is fast and easy to use.
To ensure a successful chat or messaging app, consider the following key factors:
Low latency data delivery is crucial for real-time chat applications, and can be achieved with a high throughput, efficient messaging protocol, and geographic proximity between users and servers.
Building a System Challenges
Engineering a dependable chat system is a whole other ballgame. The time you spend battling code, uprooting issues, and juggling protocols can add up quickly—and time is money.
To help you better prepare, here's an overview of the most common challenges. Building a chat app can be fraught with challenges, and the approach you should take depends on the timeline and budget for your project, the engineering resources you have available, as well as your ambitions.

According to our survey of over 500 engineering leaders in the UK and US, 93% of projects required at least 4 in-house engineers to build the realtime messaging infrastructure. This highlights the complexity of building a chat system.
Most engineering teams can knock out an MVP in around 3-5 months, with a budget in the range of $30,000 to $50,000 for a single platform. However, building a chat app like WhatsApp can cost up to $250,000.
Here are some common challenges you might face when building a chat system:
- 93% of projects required at least 4 in-house engineers to build the realtime messaging infrastructure.
- 10.2 person-months was the average time taken to complete a realtime messaging infrastructure project in-house.
- 46% said escalating costs as a major challenge during the development of their realtime messaging infrastructure.
- 50% of self-built realtime messaging platforms required $100K-$200K a year in upkeep.
Design and Development
Building a real-time chat application requires a solid understanding of the underlying technologies and infrastructure. To achieve low latency data delivery, you need a high throughput and an efficient, low-latency messaging protocol like WebSockets.
A reliable real-time chat application demands message delivery guarantees, ensuring that messages are delivered to the right client in the right order at the right time. This requires a combination of factors, including a high throughput, efficient messaging protocol, and geographic proximity between users and servers.
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To ensure scalability, you need a highly available and resilient infrastructure that can grow in-line with your user base. The Pub/Sub messaging pattern is a good foundation for this, as it decouples the communication logic from the business logic.
Elasticity is crucial for a real-time chat application, as it needs to be able to react to sudden changes and elastically scale to handle a high, unpredictable, and fluctuating number of concurrent users.
Ably Chat provides a scalable and efficient infrastructure for real-time messaging, allowing you to focus on innovating your chat experience rather than maintaining its plumbing.
Here are some key features to consider when building a real-time chat application:
- Low latency data delivery
- Message delivery guarantees
- Scalability
- Elasticity
- Reliability
- Features for a richer real-time messaging experience, such as emoji reactions, read receipts, and GIFs
By incorporating these features and technologies, you can build a robust and engaging real-time chat application that meets the needs of your users.
Security and Compliance
Security is top of mind for most users today, and messaging in particular is expected to be private and secure. You'll need to meet compliance requirements like GDPR and SOC2, as well as industry-specific frameworks like HIPAA to protect patient privacy.
Encrypting data in transit and at rest is a must, along with implementing robust authentication and a permissions system.
Meeting compliance requirements is crucial, and you'll need to stay up to date with changing regulations to avoid any issues.
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Infrastructure and Deployment
Building the real-time messaging infrastructure for your chat app can be a daunting task, but it's essential to consider the challenges that come with it. You have two main options: building it yourself or using a PaaS (Platform as a Service) that does most of the work for you.
Building it yourself can be doable, but it requires a significant amount of time and resources. According to a survey of over 500 engineering leaders, 93% of projects required at least 4 in-house engineers to build the real-time messaging infrastructure, and the average time taken to complete a project was 10.2 person-months.
Using a PaaS can provide a highly elastic infrastructure, ensuring your app is never short on capacity and your team isn't putting out operational fires at 3AM. This approach can be more cost-effective in the long run, as it eliminates the need to host, scale, and manage the infrastructure yourself.
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Here are some key statistics to consider:
- 93% of projects required at least 4 in-house engineers to build the real-time messaging infrastructure.
- 10.2 person-months was the average time taken to complete a real-time messaging infrastructure project in-house.
- 46% said escalating costs as a major challenge during the development of their real-time messaging infrastructure.
- 50% of self-built real-time messaging platforms required $100K-$200K a year in upkeep.
Ultimately, whether you choose to build the infrastructure yourself or use a PaaS, it's essential to consider the costs, time, and resources required to maintain and scale your real-time chat app.
Leveraging a PaaS for Your Infrastructure
Building a scalable infrastructure for your chat app is a daunting task, but partnering with a reputable PaaS can provide a highly elastic infrastructure so your app is never short on capacity.
Most engineering teams can knock out an MVP in around 3-5 months, but building a chat app like WhatsApp can cost up to $250,000. This is why many organizations are turning to PaaS for their instant messaging or chat app infrastructure.
A PaaS like Ably can help developers build scalable, real-time experiences without the hassle of managing the underlying infrastructure. This is especially important for organizations with limited resources or expertise.
According to a survey of over 500 engineering leaders, 60% switched to PaaS to improve live UX with stable infrastructure. This is a critical factor in building a successful chat app.
Here are some key benefits of using a PaaS for your infrastructure:
- Improved live UX with stable infrastructure
- Risk reduction
- Redeployment of engineers into core product work
In fact, 65% of DIY solutions had an outage or significant downtime in the last 12-18 months. This is a stark reminder of the challenges of building and maintaining infrastructure in-house.
Overall, leveraging a PaaS for your infrastructure can help you get your chat app to market sooner and grow it quickly, with predictable performance at scale.
Global Edge Network
Our global edge network is a key part of what makes Stream Chat's performance so reliable. It's designed to work seamlessly, no matter where users are located.
This means that latencies are up to 5 times lower than with traditional cloud infrastructure. That's a huge difference in real-world terms.
One of the reasons for this is our use of E2E Encryption via TLS. This keeps data safe and secure as it's transmitted.
We also use BGP + DNS Routing to ensure that traffic is directed efficiently. This helps to prevent errors and slow downs.
Here are some of the key features of our global edge network:
- Low Latency
- E2E Encryption via TLS
- BGP + DNS Routing
- 99.999% SLA Uptime
Key Features
Real-time chat applications require a solid foundation of core features to keep users engaged.
Real-time messaging is a must-have feature, enabling users to join a chat and send/receive messages in real-time through Pub/Sub messaging. This supports 1:1 messaging as well as 1:many, perfect for group chat, chat rooms, or channels.
Authentication and authorization are also crucial, allowing users to manage access for chat participants through social media login, email, or phone number. Permissions for different roles, like admin moderation, should also be considered.
Message storage is essential for persisting messages, so users can retrieve old conversations. You can choose between different storage options and data retention policies.
Read receipts are a great feature to show users when a message has been sent, delivered, and read. Presence indicators also provide visibility into what others in the conversation are doing in real-time.
Message reactions, like adding an emoji to a published message, offer an alternative for those in a hurry or lacking a good response.
Here are some key features to consider:
- Reactions
- Read receipts
- Presence indicators
- Message reactions
- Real-time messaging
- Message storage
- Authentication and authorization
- Access to contacts
Integrate Easily With Our SDKs
Companies like HubSpot, 17LIVE, SportsBet, and InvitePeople choose Ably to power their chat experiences.
Ably Chat gives you everything you need to deliver modern chat at speed with purpose-built APIs and SDKs across multiple platforms.
With Ably Chat, you can add features like realtime messaging, presence tracking, typing indicators, moderation, reactions, and more.
Ably Chat helps you ship a great chat experience 3Ă— faster.
Here are the benefits you get with Ably Chat:
- Predictable performance: Realtime messaging with dependable latencies and global availability, even under extreme load.
- Integrity built-in: Exactly-once delivery and ordered messages ensure your conversations never lose context.
- Scalable efficiency: A flexible, consumption-based pricing model—plus upcoming features like batching and aggregation—keeps costs predictable as you grow.
- Seamless integration: Ably slots neatly between your frontend and backend, with managed integrations to protocols and third-party services.
With the complexities of latency, message integrity, scalability, and cross-platform support handled seamlessly, you can focus on innovating your chat experience.
Frequently Asked Questions
What is the best free live chat app?
For small businesses, Tawk.to offers a free live chat app with basic features, while JivoChat is a good option for mobile-friendly customer support. Both options are suitable for those looking for a cost-effective solution.
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