
Google Fi Pause Service is a convenient feature that lets you temporarily suspend service for individual lines on your account. This can be especially helpful for kids or teens who may not need a phone or for family members who are traveling abroad.
You can pause service for up to 6 months at a time, which is a great option for students who may not need a phone during summer break or for travelers who don't need service while abroad. The pause period starts on the first day of the billing cycle.
Pausing service doesn't affect your account's data storage or other features, so you can still access your account information and settings online.
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Why Pause Google Fi Service
You can pause your Google Fi service to save money, but it's essential to understand what happens first. When you pause service, no calls, texts, or data will work until you resume service again.
Your phone will still connect to Wi-Fi and work for everything but calls and texts. You'll still be able to make emergency calls, but you won't be notified of texts or calls that were missed during the paused service.
Pausing service is a great way to save money, but it's not ideal for everyone. For example, you'll lose the ability to use your Project Fi number everywhere when it's paused.
You can't make or receive calls via Hangouts on your computer, text on other phones via the Hangouts app, or have calls to your Fi number forwarded to other phones with active cell service when it's paused.
However, there's a reward involved in pausing service. You'll get a refund of about $0.66 for every day of service that you are paused.
The refund is calculated and posted on your dashboard for the entire remainder of the billing period, but it's not finalized until the month is over.
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How to Pause Google Fi Service
To pause Google Fi service, you can follow these steps. Open the Google Fi website or app, and under "Your group plan", select Manage Plan. Then, select Pause Data.
Pausing data will take up to 10 minutes and impact Google Fi cellular data service only. While data service is paused, members will only be able to access data services and receive MMS messages, including group messages, when connected to WiFi.
You can choose to pause members' data service indefinitely or until the end of the billing cycle. If you choose the latter, Google Fi data service will resume automatically when the next billing cycle starts.
There might be delays between receiving a usage alert, choosing to pause data service, and actual data service cutoff for a member. The group plan owner will be responsible for any data usage charges incurred by the member during this period.
You can resume data service at any time by following the same steps: opening the Google Fi website or app, selecting Manage Plan under "Your group plan", and then selecting Resume Data. Members will receive an email and a notification if their cellular data service has been paused and/or resumed.
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If you're looking to pause Google Fi service for a longer period, you should know that it's paused for 90 days - unless you start it up again first. You can pause it for up to 180 days per calendar year, but be aware that you'll still be paying any outstanding service fees, including data and plan fees, as well as equipment payments if you bought your device through Google's financing option.
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Frequently Asked Questions
How do I turn off Google Fi service?
To cancel Google Fi service, open the Google Fi app or website and navigate to the "Leave Google Fi" option on the "Manage plan" page. Follow the on-screen instructions to complete the cancellation process.
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