Fuze Company Overview and Information

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Fuze is a software company that offers a cloud-based unified communications as a service (UCaaS) platform.

Founded in 2007, the company is headquartered in Boston, Massachusetts.

Fuze provides a range of communication tools, including voice, video, and messaging, all integrated into a single platform.

Their platform is designed to be highly scalable and secure, making it suitable for businesses of all sizes.

History and Acquisitions

Fuze's history is a story of growth and evolution. The company was founded in 1998 as CallWave, a publicly traded company.

In 2009, CallWave was taken private and renamed FuzeBox. This marked a significant shift in the company's direction.

FuzeBox continued to grow and innovate, eventually catching the attention of Thinking Phones, which acquired the company in November 2015. This acquisition paved the way for Fuze's rebranding to its current name in 2016.

As Fuze, the company has expanded its offerings to become a unified platform for voice, video, and collaboration. This change in direction was reflected in the company's name change from FuzeBox to simply Fuze.

Here are some key dates in Fuze's history:

Fuze has also made several notable acquisitions, including LiveMinutes in 2015, Contactive in 2015, and Whaleback Systems in 2014.

Acquire

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Fuze has made several strategic acquisitions over the years. The company acquired LiveMinutes in May 2015, Contactive in February 2015, and Whaleback Systems in August 2014. These acquisitions have helped Fuze expand its offerings and improve its position in the market.

Fuze's largest acquisition was Whaleback Systems, which was acquired in August 2014 for a significant amount of money. The total funding for this acquisition was $543 million, making it one of the most notable deals in Fuze's history.

One of the key benefits of Fuze's acquisitions is the addition of new talent and expertise to the company. The acquisitions of LiveMinutes and Contactive brought in experienced teams with a deep understanding of the unified communication market.

Here are the details of Fuze's acquisitions:

Rebranding to (2016-Present)

In November 2015, Thinking Phones acquired San Francisco-based cloud voice and video conferencing company FuzeBox, which was founded in 1998 by Jeff Cavins as CallWave, a publicly traded company.

Credit: youtube.com, Rufus Leonard - Best rebrand following a merger or acquisition

The company was taken private in 2009 and renamed FuzeBox, signaling a shift in its focus.

On February 9, 2016, Thinking Phones announced that it had rebranded itself as Fuze, indicating a move beyond phone-related offerings.

The name change was intended to better reflect the company's core offerings as a unified platform for voice, video, and collaboration.

In February 2017, Colin Doherty was announced as CEO of Fuze, overseeing the company's direction.

By May 2019, Fuze had raised $484.8 million in total funding to date, a significant milestone for the company.

In December 2019, amid a layoff of 25% of staff, Brian Day was named the company's new CEO, taking the reins from Colin Doherty.

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Business Operations

Fuze Contact Center is a fully integrated contact center as a service (CCaaS) solution that can be accessed from anywhere on any device. This allows agents and supervisors to log in and manage calls remotely.

The CCaaS solution is built on Fuze's global unified communications as a service (UCaaS) platform, which provides a powerful call routing engine. This ensures that callers are directed to the right agent quickly and securely.

Fuze Contact Center offers crystal clear voice quality, making it an efficient and effective solution for businesses.

Call Center Software

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When it comes to call center software, Fuze Contact Center is a powerful solution that ensures callers are directed to the right agent quickly and with crystal clear voice quality.

Fuze Contact Center is a fully integrated contact center as a service (CCaaS) solution that harnesses the power of Fuze's global unified communications as a service (UCaaS) platform.

Agents and supervisors can log-in from anywhere, on any device with Fuze Contact Center, making it a flexible and convenient option for businesses.

Fuze Contact Center provides a powerful call routing engine that directs callers to the right agent securely and efficiently.

This level of integration and flexibility is especially useful for businesses with remote or distributed teams, as it allows agents to work from anywhere and still provide top-notch customer service.

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Partnerships

In March 2019, Fuze partnered with Samsung to provide mobile unified communications as a service for remote and distributed workers.

This partnership aimed to improve communication and collaboration for teams on-the-go.

Credit: youtube.com, Business Organizations: Partnerships

Fuze also integrated with Slack in September 2019, allowing users to seamlessly switch between the two platforms when moving from a Slack conversation to a Fuze call or meeting.

This integration streamlines workflows and reduces the need for multiple apps.

Fuze now integrates with several popular video conferencing platforms, including Google Meet, Zoom, Webex, Microsoft Teams, and GoToMeeting.

This expanded integration enables users to launch and join videoconferences with ease.

In March 2021, Fuze partnered with Theta Lake to assist companies in protecting sensitive data when collaborating.

This partnership highlights Fuze's commitment to security and data protection.

Fuze also updated its Microsoft Teams and Slack integrations to a higher level of security in March 2021.

This upgrade provides users with an additional layer of protection for their sensitive data.

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Financials

Fuze: An 8x8 Company has a significant annual revenue of $723.6 million in 2025.

This financial milestone reflects the company's growth and success in the industry.

The exact figure of $723.6 million is a testament to the company's financial stability and potential for future expansion.

Annual Revenue

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The annual revenue of a company can be a great indicator of its overall financial health. The Fuze: An 8x8 Company annual revenue was $723.6 million in 2025.

This number shows a significant revenue stream for the company, indicating a strong presence in the market.

Funding and Investors

Fuze has secured funding from 18 institutional investors, including notable names like Summit Partners and Index Ventures.

One of the notable funding rounds was Series F in 2021, which brought in $13.6M in funding.

The post-money valuation after the 2021 Series F funding was $5,574,600.

In 2018, Fuze received a significant funding of $150M as part of the Series F round.

Here's a breakdown of Fuze's funding rounds:

Bessemer Venture Partners was an investor in both the 2021 and 2018 Series F funding rounds.

Products and Services

Fuze offers a range of products and services that cater to the needs of large enterprise and mid-market customers. Its main product combines business voice, videoconferencing, text, instant messaging, content sharing, and collaboration apps under a single cloud service.

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The company's unified communications and collaboration (UCC) services include Fuze Pro, a subscription cloud-based service for voice calling and collaboration, which offers unlimited outbound calls in one country. Fuze Pro also integrates with popular enterprise software services like Slack, Salesforce, and Microsoft Teams.

Fuze's contact center as a service (CCaaS) integrates with its unified communications as a service (UCaaS) platform, providing a powerful call routing engine and crystal clear voice quality. This allows agents and supervisors to log-in from anywhere, on any device with Fuze Contact Center.

Discover more: Voice over IP

Software Development

Software Development is a key area where companies like Fuze, now part of 8x8, have made significant contributions.

Fuze, an 8x8 Company, has a strong presence in software development with a large following of 23,303 on LinkedIn.

Their software development expertise spans multiple locations, including San Ramon, California; New York, NY; Belmont, CA; and San Francisco, CA.

Fuze's software development services have a wide range of applications, including UCaaS, CCaaS, and XCaaS.

Here are some of the locations where Fuze's software development services are offered:

  • San Ramon, California
  • New York, NY
  • Belmont, CA
  • San Francisco, CA

Products

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Fuze's main product combines business voice, videoconferencing, text, instant messaging, content sharing, and collaboration apps under a single cloud service. This seamless transition between communication methods is perfect for large enterprise and mid-market customers.

The company's unified communications and collaboration (UCC) services include Fuze Pro, a subscription cloud-based service for voice calling and collaboration. It offers unlimited outbound calls in one country, integrated email and voicemail, group chat, Fuze Meetings for up to 1,000 participants, APIs, usage reports, analytics, and integration with Salesforce.

Fuze's UCC services also include Fuze Calling and Fuze Success Plans, which are collections of services and resources to teach customers best practices in the UCaaS field. These services provide customers with the tools and expertise they need to get the most out of their unified communications system.

The company's contact center as a service (CCaaS) integrates with its unified communications as a service (UCaaS) platform. This integration provides a powerful call routing engine and ensures callers are directed to the right agent quickly and securely.

Here's an interesting read: Computer Telephony Integration Software

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Fuze's products can integrate with existing enterprise software services, such as Slack, Salesforce, Gmail, Microsoft Teams, and Zapier. This integration allows customers to use their existing tools and workflows with Fuze's unified communications and collaboration services.

The Fuze 6 platform was launched in May 2020, offering an improved user, administrator, and contact center user experience. This new platform provides a more intuitive and user-friendly interface for customers to manage their unified communications and collaboration services.

Fuze's customers include Associated Press, PGA Tour, National Geographic, AstraZeneca, Waste Management, Yamaha Corporation of America, and PTC. These customers rely on Fuze's unified communications and collaboration services to power their business operations.

Explore further: Mobile Collaboration

Leadership and Competitors

Fuze, a leading unified communications as a service (UCaaS) provider, has a strong presence in the market. FinTech - US Quarterly Funding Report highlights Fuze's competitors and alternates in the industry.

Fuze's competitors include other UCaaS providers, which are constantly evolving to meet the changing needs of businesses. The FinTech - US Quarterly Funding Report mentions the funding landscape of these competitors, providing valuable insights for investors and industry experts.

The report also highlights the funding trends of Fuze's alternates, which are often startups or smaller companies looking to disrupt the market.

Leadership

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The leadership team at Fuze: An 8x8 Company is made up of experienced individuals with a strong track record.

Berenice Rarig is the Founder of Fuze: An 8x8 Company.

Derek Yoo is a former CPO of Fuze and has also founded another company. He's an angel investor in three startups and has two email addresses listed.

Steven Kokinos is a former Founder of Fuze and has also invested in one startup as an angel investor. He has one email address listed.

These individuals bring a wealth of expertise and experience to the table, which is essential for driving innovation and growth in the industry.

Competitors and Alternates

In the FinTech space, Fuze has several competitors and alternates that are worth noting. FinTech companies like Stripe and Square are major players in the industry.

Stripe's funding has been substantial, with a reported $2.2 billion in quarterly funding in the US alone. This is a significant amount, but it's not the only one.

Credit: youtube.com, Simon Sinek on Why You Shouldn’t View Other Companies as Competitors | Inc.

Square, on the other hand, has been focusing on its own payment processing solutions. Its quarterly funding has been steady, but not as high as Stripe's.

Fuze's competitors and alternates are not just limited to these two companies. There are many other FinTech players in the market, each with their own strengths and weaknesses.

Ultimately, the choice between Fuze and its competitors will depend on the specific needs of the user.

Company Information

Fuze has raised a total funding of $543M over 12 rounds.

Its first funding round was in February 2010.

Fuze's latest funding round was a Series F round in January 2021, raising $13.6M.

Company Details

Fuze has raised a total funding of $543M over 12 rounds.

Its first funding round was on February 2010.

Fuze's latest funding round was a Series F round on January 20, 2021, for $13.6M.

Two investors participated in its latest funding round, which includes Hercules Capital, Wellington, and Summit Partners.

Fuze: An 8x8 Company is based in Boston, Massachusetts.

Contact Center

Credit: youtube.com, Contact Center as a Service: Software for Customer Care

Our contact center is powered by Fuze Contact Center, a fully integrated contact center as a service (CCaaS) solution.

This platform harnesses the power of Fuze's global unified communications as a service (UCaaS) platform to provide a powerful call routing engine.

Callers are directed to the right agent quickly, securely, and with crystal clear voice quality.

Agents and supervisors can log-in from anywhere, on any device with Fuze Contact Center.

This flexibility allows our team to work remotely and stay connected with customers.

Company Employment Numbers

Fuze: An 8x8 Company has a relatively small workforce. 113 people are employed at Fuze: An 8x8 Company.

Their employment numbers are likely a result of their focus on innovation and efficiency.

SIC Code for a Company

The SIC code for a company is a numerical classification system used to identify the primary business activity of a company.

Fuze: An 8x8 Company has SIC codes 73 and 737.

The SIC code is an important piece of information for businesses, as it helps them identify and connect with other companies in their industry.

A company's SIC code can also be used to determine its NAICS code, which is another classification system used in the United States.

Fuze: An 8x8 Company's SIC codes are 73 and 737, which indicates that the company is primarily involved in the computer and office equipment manufacturing industry.

Lamar Smitham

Writer

Lamar Smitham is a seasoned writer with a passion for crafting informative and engaging content. With a keen eye for detail and a knack for simplifying complex topics, Lamar has established himself as a trusted voice in the industry. Lamar's areas of expertise include Microsoft Licensing, where he has written in-depth articles that provide valuable insights for businesses and individuals alike.

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