
A DNS resolution error can be frustrating, but don't worry, it's often a simple fix. One common cause is a misconfigured hosts file, which can be easily resolved by checking the file's content and making necessary changes.
Incorrect DNS server settings can also lead to DNS resolution errors. This can be due to a faulty or outdated DNS server IP address.
To troubleshoot DNS resolution errors, it's essential to check the DNS cache, as a corrupted cache can cause the issue.
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Network Configuration
A DNS server not responding error can be frustrating, but it's often caused by network configuration issues.
Restarting your router is a simple and effective way to clear any corrupted DNS entries and renew your connection. This can be done by switching it off, unplugging the power cable for around 30 seconds, and then plugging it back in.
Checking your router's firmware is also important, as outdated firmware can cause connectivity issues. Make sure to update your router's firmware to the latest version.
If you're using a Windows device, updating your network adapter drivers can also resolve DNS lookups issues. You can do this by visiting Device Manager, right-clicking Network Adapter, and selecting Update Drivers from the drop-down menu.
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Network Configuration
DNS Server Not Responding errors can be frustrating, but they're often caused by simple issues that can be fixed with a few tweaks to your network configuration.
The Domain Name System (DNS) protocol keeps records of which domain names correspond to specific IP addresses. DNS enables you to browse the web by typing in regular URLs instead of IP addresses.
Restarting your router is an easy way to fix connectivity issues that might be causing DNS server errors. Switch it off and unplug the power cable for around 30 seconds to clear any corrupted DNS entries.
Outdated firmware can cause connectivity issues that prevent DNS lookups, so it's worth checking that your router's firmware is up to date.
Network adapter drivers are software that allows an operating system to communicate with a network adapter. If the driver software isn't regularly updated, it can start to create problems.
To update your network adapter drivers, visit Device Manager, right-click Network Adapter, and select Update Drivers from the drop-down menu.
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Change the Default

Changing the default DNS server can be a game-changer for your internet experience. You can switch to a different server provided by organizations like Google and Cloudflare, which can speed up page loading or offer better privacy.
Some popular alternate DNS providers include Google, Cloudflare, and OpenDNS. Google's public DNS servers are 8.8.8.8 and 8.8.4.4, Cloudflare's are 1.1.1.1 and 1.0.0.1, and OpenDNS's are 208.67.222.222 and 208.67.220.220.
To change your DNS server address, you'll need to navigate to your device's network settings. On Windows, this is done by going to Control Panel > Network Connections > Properties, then entering the IP address of your preferred DNS server under Preferred DNS server.
On Macs, you'll find the DNS settings in System Preferences > Network, where you can add a new DNS server by clicking the + button at the bottom of the list. Make sure to click Apply before leaving the Network screen.
On mobile devices, you can change your DNS server settings by going to Wi-Fi settings, finding the DNS settings, and selecting Manual or Private DNS.
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Split Example
The VPN interface gets three IPv6 self-assigned DNS server addresses on Windows when split DNS is in use.
These self-assigned DNS server addresses aren't assigned by OpenVPN, but by the operating system and shouldn't affect DNS resolution.
On Windows, the example output shows the DNS server is assigned to the network adapter as the only top-level zone for DNS resolution.
All DNS queries get redirected to the server at 1.2.3.4 when split DNS isn't used on Windows.
Here's a comparison of DNS resolution policies on Windows and macOS:
DNS Resolution
DNS resolution errors can be frustrating, but understanding the underlying causes can help you troubleshoot and fix the issue. A DNS server that doesn't know the domain you're trying to resolve is one possible cause, which can be due to a local DNS server that only resolves local names or is limited to a particular DNS zone.
To resolve this issue, you can configure the DNS server to forward DNS queries to a public DNS server, ensuring it can respond to both local and public names. This can be done by checking the DNS server's configuration and setting up a forwarder to a public DNS server like Google's 8.8.8.8.
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If the DNS server can't be reached, you may see repeated queries that ultimately fail. This can be due to an unreachable DNS server or a misconfigured server that's not listening on the correct IP address. You can try a different IP address or add the IP address to the list of allowed addresses.
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Check Problems
Checking for problems with authoritative data is crucial to resolving DNS issues. You need to determine if the server returning the incorrect response is a primary server for the zone or a secondary server hosting a copy of the zone.
To test this, check the server's properties in the DNS console to see if it's a primary server or a secondary server. If it's a primary server, check the zone's properties to see if the name is correct. If it's a secondary server, check the zone's properties to see if the serial number is up to date.
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If the zone is paused or the server is overloaded, you may see a "Server failure" or "Query refused" response. You can check the zone's properties in the DNS console to see if it's paused.
If the issue occurs when the service is running, the server might not be listening on the IP address you used in your nslookup query. You can check the server's properties in the DNS console to see if it's configured to listen on only selected addresses.
Here are some steps to troubleshoot DNS resolution problems:
- Check if the DNS server is reachable from client computers by running an nslookup query.
- If the resolver returns a "Server failure" or "Query refused" response, check the zone's properties in the DNS console to see if it's paused.
- If the server is not listening on the IP address you used in your nslookup query, check the server's properties in the DNS console to see if it's configured to listen on only selected addresses.
It's also a good idea to flush your DNS cache to ensure you have updated mappings of domain names to IP addresses. You can do this manually by running the command "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder" in the Terminal.
View Current Root Hints
To view the current root hints, start by opening the DNS console, then add or connect to the DNS server that failed a recursive query.
Right-click the server and select Properties, then click Root Hints. If root hints appear to be configured correctly, you'll want to verify that the DNS server used in a failed name resolution can ping the root servers by IP address.
If the root servers do not respond to pinging by IP address, it might be because the IP addresses for the root servers have changed. However, it's uncommon to see a reconfiguration of root servers.
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Client System Testing
To test DNS resolution from a client system, you can follow the steps outlined in this section.
This involves connecting a device to Access Server, as shown in the example. Testing DNS resolution from a client system helps identify any issues with your DNS setup.
To do this, you can test your DNS resolution from a device connected to Access Server, just like the example shows. This will give you a clear understanding of whether your DNS setup is working correctly or not.
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Client System Testing
To test your DNS resolution from a client system, you can follow the steps outlined in the guide.
First, you'll want to test your DNS resolution from a device connected to Access Server. This will help you determine if the issue is with your local system or the Access Server itself.
If you're still seeing an error on a particular website, try swapping to a different device. This will ensure that some other unexpected issue in your local system isn't causing the problem.
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Try Another Browser
Trying another browser can be a simple yet effective way to troubleshoot issues on your client system. This is because every browser maintains a cache, where content is stored temporarily for quick access.
The cache might have stored the wrong DNS records, which can cause problems. If your browser cache has stored incorrect DNS records, you'll get the same error message whenever you try to revisit the same page.
Switching to a different browser can help you identify the root cause of the issue. It might not fix DNS issues directly, but it can reveal what's gone wrong.
Error Causes and Fixes
A DNS resolution error can be frustrating, especially if you're in the middle of a critical online task.
The DNS process offers access to over 1 billion internet hosts, making it a mighty "phone book." So, it's almost inevitable that the system will have some flaws.
Most DNS problems are caused by issues with internet access or software on your device.
Actual failures are most commonly caused by server outages or incorrectly configured domain names.
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PowerShell and Commands
You can use PowerShell to troubleshoot DNS resolution errors on Windows.
To see your network configuration, run the command Get-NetIPConfiguration. This will give you information about your IP settings.
Get-DnsClientServerAddress will show you the DNS server addresses configured on your system.
If you're using a specific DNS resolution policy, Get-DnsClientNrptPolicy will display the details of that policy.
Get-DnsClientNrptRule will show you the rules applied by the DNS resolution policy.
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Access and Configuration
The DNS server is the backbone of the internet, responsible for translating domain names into IP addresses. It's like a phonebook for the web, making it possible for us to access websites by typing in easy-to-remember domain names instead of complicated IP addresses.
The DNS server is usually out of sight, out of mind, but it's essential for smooth internet browsing. If the DNS server is down or unreachable, it can cause a DNS Server Not Responding error.
There are three possible reasons why the DNS server might be unreachable: the server itself is down, there are connectivity issues between you and the server, or the DNS record for the domain name is incorrect or missing.
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Disable P2P Feature (Windows)
Disabling the peer-to-peer feature in Windows can help diagnose DNS lookup errors.
This feature splits updates into individual pieces, reducing the amount of bandwidth needed while downloading updates.
Windows P2P can interfere with the DNS lookup process, which is why switching it off can be beneficial.
By disabling this feature, you can troubleshoot issues related to DNS lookups more effectively.
Configure in Access
To configure split-DNS in Access Server, start by signing in to the Admin Web UI. This is the first step to making changes to your VPN settings.

Once you're signed in, navigate to Configuration > VPN Settings. From here, you can make the necessary adjustments to your DNS Resolution Zones.
Enter a single domain or list of comma-separated domains for DNS Resolution Zones. This will allow your VPN to function as intended.
Not all OpenVPN clients support split-DNS, and there are some differences in behavior between versions of OpenVPN. You can achieve the best results with OpenVPN Connect v3.
To save your changes, click Save Settings and Update Running Server. This will apply the new settings to your Access Server.
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