
Fixing a DNS error on your PS4 can be frustrating, but it's often a simple process. The first step is to restart your router, which can resolve the issue in many cases.
This trick works because your router sometimes gets stuck on an old DNS cache, which can cause connectivity problems. Simply unplug your router, wait for 30 seconds, and plug it back in.
To prevent future DNS errors, consider changing your DNS settings to a third-party service like Google Public DNS or Cloudflare DNS. These services can improve your internet speed and reduce the likelihood of DNS errors.
By following these steps, you can fix a DNS error on your PS4 and avoid future problems.
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Troubleshooting Steps
If you're still seeing the DNS error after trying the quick fixes, we'll need to dig in deeper. You can try running the Online Support Troubleshooter provided by Sony, also known as the Fix & Connect tool, which is often used to troubleshoot PS4 connectivity issues.
This online troubleshooter can help you fix the PS4 DNS error, including the NW-31253-4 error code, and provides methods to fix other errors as well. You can click here to visit the official website and follow the on-screen instructions.
To further troubleshoot the issue, you can try using different DNS servers, such as Cloudflare DNS, OpenDNS, and Google DNS. Enter the new DNS server addresses using the same procedures as before to see if the problem still exists.
Detailed Troubleshooting Steps
If you're still seeing the DNS error after trying the quick fixes, we'll need to dig in deeper.
Try running the Online Support Troubleshooter provided by Sony, known as the Fix & Connect tool. This tool is designed to troubleshoot PS4 connectivity issues, including DNS errors.
To access the Fix & Connect tool, click here and follow the on-screen instructions. This online troubleshooter also provides methods to fix errors other than PS4 DNS error NW-31253-4.
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Verify the PS4's DNS settings by opening the "Settings" app on your PlayStation 4.
Click "Network", then "Set Up Internet Connection." Select WiFi or LAN (Ethernet) based on your connection type, and choose "Custom" to manually enter the DNS configuration.
Consider using open DNS servers, such as 8.8.8.8 and 8.8.4.4 from Google.
To test if the problem still exists, try utilizing different DNS servers. Some popular choices include Cloudflare DNS, OpenDNS, and Google DNS.
Here are some DNS server options you can try:
By trying different DNS servers and manually entering the DNS configuration, you can help resolve the DNS error on your PS4.
Causes
The "DNS Server Cannot Be Used" error on your PS4 can be frustrating, but understanding the causes can help you resolve the issue.
Incorrect network configuration, like wrong IP addresses or subnet masks, are frequent offenders.
Problems with your Internet Service Provider (ISP) can also cause this error. If your ISP's DNS servers are down or unavailable, your PS4 won't be able to connect.
Manually entered DNS settings that don't match your network's requirements can lead to this error.
Entering the wrong DNS server address or trying to connect to an unavailable DNS server can also cause the error message to appear.
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Network and Connectivity
If you're experiencing a DNS error on your PS4, it's likely due to misconfigured DNS settings or a change in your network configuration.
To troubleshoot the issue, start by checking your router and ISP's DNS servers. You can do this by connecting to the same network as your PS4 on a mobile, tablet, or computer, and navigating to https://dns.google.com in your browser.
If the test fails, speak to your ISP about any DNS outages and consider rebooting your home router. These devices can develop intermittent DNS problems that prevent the PS4 from working correctly.
Before giving up on your existing DNS, check for firmware updates for your router, which may resolve problems with its DNS functionality.
Reducing the number of devices linked to the network and avoiding bandwidth-intensive activities can also help prevent DNS-related issues on your PS4. By minimizing network congestion, you can improve the overall performance and stability of your internet connection.
Here are some steps to help prevent DNS-related issues:
- Reduce the number of devices linked to the network
- Avoid using a lot of bandwidth when playing online games
By following these recommendations, you can prevent DNS-related issues on your PS4 in advance and ensure a smooth online gaming experience.
Server Configuration
To fix DNS errors on your PS4, you need to manually configure your DNS settings. Go to your PS4 settings, then navigate to Network and choose Set Up Internet Connection. Select Custom setup and change the IP Address Settings to Automatic. Next, change the DNS Settings to Manual, then enter the address of the default Google DNS servers – Primary: 8.8.8.8 and Secondary: 8.8.4.4.
You can also try changing your DNS settings by going to your PS4 settings, then Network, and selecting Set Up Internet Connection. Choose Custom setup and select Manual in the DNS settings. Enter the address of the default Google DNS servers – Primary: 8.8.8.8 and Secondary: 8.8.4.4.
Here's a step-by-step guide to manually configure your DNS settings:
- Set up an internet connection using the Custom option
- Choose Manual in the DNS settings
- Enter the address of the default Google DNS servers – Primary: 8.8.8.8 and Secondary: 8.8.4.4
- Finish the setup and test your internet connection
Alternatively, you can also try changing your DNS settings by going to your PS4 settings, then Network, and selecting Set Up Internet Connection. Choose Custom setup and select Manual in the DNS settings. Enter the address of the default Google DNS servers – Primary: 8.8.8.8 and Secondary: 8.8.4.4 or 8.8.8.8.
If you're still experiencing DNS errors, you may need to reset your network settings.
On a similar theme: Check Your Dns over Https Settings
Prevention and Maintenance
To prevent DNS errors on your PS4, keep your console and router firmware up to date to benefit from the latest stability fixes. This will help minimize the occurrence of DNS errors.
Avoid using custom DNS servers unless you have a specific requirement, and if you do, use reliable public servers from companies like Google, Cloudflare, or OpenDNS. This will ensure a more stable connection.
To reduce network congestion, consider reducing the number of devices linked to the network and avoid using a lot of bandwidth when playing online games. This will improve the overall performance and stability of your internet connection.
To prevent DNS-related issues on your PS4, check your router's port forwarding rules are enabling all required PSN and PlayStation connectivity. This is crucial for a seamless gaming experience.
Here are some key port numbers to ensure are not blocked by your router:
Prevent Future Errors
To prevent future DNS errors on your PS4, keep your PS4 and router firmware up to date to benefit from the latest stability fixes.

Custom DNS servers can sometimes cause issues, so it's best to avoid using them unless you have a specific requirement.
If you do need to use custom DNS, use reliable public servers from companies like Google, Cloudflare, or OpenDNS.
A reliable, high-speed internet connection is essential for smooth PS4 performance.
To ensure the best connection, set up your PS4 as close to the router as possible, or use an Ethernet cable for a robust wired connection.
Here are some tips to help you avoid DNS errors:
- Keep your PS4 and router firmware up to date.
- Avoid using custom DNS servers unless necessary.
- Use reliable public DNS servers.
- Check your router's port forwarding rules.
- Use a high-speed internet connection.
- Set up your PS4 close to the router or use an Ethernet cable.
Prevent Server Misuse
To prevent server misuse, it's essential to set clear boundaries and expectations for user access. This can be done by implementing role-based access control, where users are assigned specific roles that determine their level of access to the server.
Regularly reviewing and updating user permissions can help prevent unauthorized access. For instance, if a user's role is changed, their access rights should be updated accordingly.
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Monitoring server activity is also crucial to detect any suspicious behavior. By setting up alerts for unusual activity, such as sudden spikes in CPU usage, administrators can quickly identify potential issues.
Limiting the number of concurrent connections to the server can also help prevent misuse. This can be done by implementing connection limits or throttling policies.
Keeping server software and operating systems up-to-date is also vital to prevent exploitation by attackers. Outdated software can leave the server vulnerable to known security vulnerabilities.
By following these best practices, server administrators can significantly reduce the risk of server misuse and ensure the security and stability of their systems.
Prevent Network Overload
Reducing the number of devices linked to the network can improve the overall performance and stability of your internet connection.
By lowering network congestion, you can prevent DNS-related issues on your PS4 in advance.
Implementing these recommendations into your network configuration and upkeep regimen is crucial to a smooth gaming experience.
You can lessen the chance of running into the "DNS server cannot be used" problem by consistently putting these principles into practice.
Recall that a well-maintained network is key to maximizing your PS4's connectivity and guaranteeing a flawless gaming experience.
For another approach, see: Azure Virtual Network Dns Servers
Error Codes and Solutions
The PS4 DNS error is often indicated by the error code NW-31253-4, which typically points to a network-related issue.
PlayStation error codes with the prefix "NW" are usually related to network problems.
This error can occur due to a delay or instability in the response from the DNS server, causing the PS4 to not connect to the Internet.
Incorrect DNS settings, a problem with your router or modem, or a problem with the DNS server itself are common causes of this issue.
Your router blocking port numbers used by the PSN servers to connect to the Internet can also result in a DNS error.
Here are some steps to fix the PS4 DNS error:
- Restart your PS4 as well as your router.
- Contact your ISP and check if they are carrying out any maintenance on their network. If so, use your mobile hotspot to connect to the Internet.
- Make sure the following port numbers are not blocked by your router:
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479
Changing your DNS settings can also resolve the issue. You can do this by going to Settings > Network > Set Up Internet Connection > Custom and selecting a different DNS server.
Take a look at this: Changing Dns over Https Settings
PlayStation Setup and Configuration
To set up your PlayStation console, start by powering it on and navigating to the Settings menu. From there, choose Network and select Set Up Internet Connection. You can choose between Wi-Fi and LAN, and then connect your router or ethernet cable.
To manually configure DNS settings, go to the DNS Settings and change it to Manual. Enter the address of the default Google DNS servers – Primary: 8.8.8.8 and Secondary: 8.8.4.4. This can resolve connectivity issues caused by misconfigured DNS settings.
If you're still experiencing issues, try resetting your network settings or consult the guide above for further troubleshooting steps.
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Manually Configure
To manually configure your PlayStation's DNS settings, you'll want to follow these steps:
Power on your PS4 and go to Settings, then navigate to Network and choose Set Up Internet Connection.
Connect your router or ethernet cable and click on Custom setup.
Change the IP Address Settings to Automatic and go to the DNS Settings, where you'll change it to Manual.
Enter the address of the default Google DNS servers – Primary: 8.8.8.8 and Secondary: 8.8.4.4.
Alternatively, you can manually override the DNS servers on your PlayStation by going to Settings > Network, then set up an internet connection using the Custom option.
Suggestion: Internet Scale

For Primary DNS, enter 8.8.8.8, and for Secondary DNS, enter 8.8.4.4.
If the DNS error still appears, you may need to reset your network settings or use reliable DNS servers like Google's (8.8.8.8 and 8.8.4.4).
Here's a quick reference guide to manually configuring your DNS settings:
By following these steps, you should be able to manually configure your PlayStation's DNS settings and resolve any connectivity issues.
PS5 Setup Guide
To set up your PS5, start by connecting it to your TV using an HDMI cable, making sure to use an HDMI 2.1 port for the best experience.
First, plug in the power cord and press the power button on the console. The PS5 will automatically turn on and begin the setup process.
Your PS5 will then ask you to connect to a Wi-Fi network, which is necessary for online gaming and updates. You can choose from a list of available networks or enter a network name and password manually.
Next, you'll need to create a Sony account or sign in to an existing one. This will give you access to the PlayStation Store and other online features.
Once you're signed in, you'll be prompted to enter some basic information, such as your name and birthdate. This is required for parental controls and other features.
With your PS5 set up, you'll be ready to start exploring the console's features and settings.
Security and Support
If you're still experiencing issues with your PS4 DNS error, it's worth considering the role of security software on your network. Security software can sometimes interfere with your PS4's connection, so it's a good idea to check and modify its settings as necessary.
Make sure to disable any security software that may be blocking your PS4's communication with the internet. This can often be done by simply toggling a switch or changing a setting in your security software's interface.
Security Software
Security software can sometimes interfere with your PS4's connection to the internet. Check your security software settings to ensure they're not blocking your PS4's communication.
Make sure your security software isn't hampering your PS4's connection by reviewing its settings.
Some security software may need to be modified to allow for smooth network and PS4 communication. Check your security software settings as necessary to enable this.
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When to Contact PlayStation Support
Contacting PlayStation Support is a last resort, but sometimes it's the only way to resolve a stubborn DNS error. If all else fails, reach out to PlayStation Support online or by phone.
You'll want to provide as many details as possible, including your troubleshooting steps, error codes, and network topology. This helps the support team isolate the issue.
Make use of Sony's knowledge base articles for your DNS error, as this will give their support team the best chance of resolving the problem.
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