BT Mobile Services and Products Overview

BT Mobile offers a range of services and products to suit different needs. Their network is built on the UK's most reliable mobile network, EE, which covers 99% of the UK population.

For data-hungry users, BT Mobile's SIM-only plans offer a generous amount of data, with options starting at 10GB. This is perfect for those who want to stream their favorite shows or browse the web on the go.

BT Mobile also offers a variety of handsets, including the latest flagship models from top brands like Samsung and Apple. Their range includes budget-friendly options, making it easier to upgrade to a new phone without breaking the bank.

With BT Mobile, you can enjoy a range of perks, including free access to BT Sport and BT TV, making it a great choice for sports fans and families.

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BT Mobile offers a range of SIM-only plans, including 500MB, 10GB, 16GB, 20GB, 30GB, and 100GB data options, all with unlimited texts and varying minutes.

One of the standout features of BT Mobile is the £5 monthly discount available to anyone living in a BT Broadband home. This can be a significant savings, especially if you have multiple family members on a plan.

To qualify for the discount, each account holder can have up to five discounted plans, but there's no limit to the number of people in a house that can take advantage of the offer.

Here are the BT Mobile SIM-only plans in more detail:

BT Mobile plans also come with some other perks, including access to over 5 million free WiFi hotspots across the UK and the BT Sport app on certain plans.

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BT Mobile offers a dedicated mobile streaming app for watching TNT Sports, allowing you to catch your favorite sports events on the go.

Subscribers can also enjoy free access to BT Wi-Fi on the go, through more than five million hotspots across the UK.

You can get unlimited access to BT Wi-Fi with your BT Mobile subscription, regardless of your data allowance.

To connect, you can use a web browser or the dedicated BT Wi-Fi application. Connection is easy and straightforward.

BT Wi-Fi hotspots are located in various places such as cafes, pubs, shops, and transport hubs, making it convenient to stay connected on the go.

You can conserve your mobile data allowance by using BT Wi-Fi when you're out and about.

Wi-Fi Calling is another feature that allows you to make calls and texts over Wi-Fi in areas with poor or no signal. It's available on certain handsets, including Apple iPhones from iPhone 5S onwards and some Android handsets bought from BT Mobile.

To use Wi-Fi Calling, your phone's software must be updated to the minimum iOS 11.3 or later for Apple handsets.

Extra Speed 4G is a game-changer for BT Mobile customers, allowing them to access even faster upload and download speeds than standard 4G.

The speeds can reach a maximum of up to 60 Mbit/s, which is a significant boost for those who need faster internet on the go. This service is available in Extra Speed 4G areas, and the speeds will vary on a day-to-day basis depending on various factors.

The service costs £4 a month and is a 30-day rolling contract, which means customers won't be tied in for 12 months. This flexibility is a great option for those who want to try out the service without committing to a long-term contract.

With BT Mobile, you get access to a range of perks and extras that make your life easier and more enjoyable.

You can watch TNT Sports through the dedicated mobile streaming app, but you'll still need a paid subscription to watch BT Sport on your TV.

One of the most useful features is Wi-Fi calling, which allows you to use Wi-Fi to call and text in areas with poor or no signal. It works on any Apple handset from iPhone 5S onwards and certain Android handsets bought from BT Mobile.

For customers who want even faster upload and download speeds, BT Mobile offers Extra Speed 4G, which costs £4 a month and can reach speeds of up to 60Mbit/s.

BT Mobile also offers free access to BT Wi-Fi on the go, through more than five million hotspots located in cafes, pubs, shops, and transport hubs up and down the country.

You can check if your phone is compatible with Wi-Fi calling or 4G calling through BT's 'My BT' and BT Mobile app, and update your phone's software to take advantage of these services.

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Parental controls are a must-have for any family with kids who use their phone. BT Mobile offers free parental controls to limit what a user can access via the internet.

These controls allow you to block inappropriate content, giving you peace of mind and protecting your children from online harm.

BT Mobile uses the EE network, which is one of the best in the UK. EE boasts the fastest speeds of any mobile network, with 4G download speeds averaging 32.5 Mbps.

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You'll be able to connect to the 4G network most of the time, with EE's 4G available to more than 99% of the population and covering 90% of the British landmass. BT Mobile's 3G network reaches 98% of the UK population, and its 2G network reaches 99%.

BT Mobile's Wi-Fi calling service allows you to make calls and send texts over Wi-Fi in areas with poor or no signal, using any Apple handset from iPhone 5S onwards or certain Android handsets.

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4G Calling allows customers to make calls over 4G and use 4G data as they talk.

BT introduced 4G calling on 29 March 2018, making it available to customers.

It works on any Apple handset from iPhone 6 onwards and certain Android handsets bought from BT Mobile.

To take advantage of this service, the phone's software must be updated, with a minimum of iOS 11.3 or later for Apple handsets.

Existing customers can check phone compatibility using BT's 'My BT' and BT Mobile app.

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Wi-Fi Calling is a feature that allows customers to use Wi-Fi to call and text in areas with poor or no signal. This means you can stay connected even when your phone's network signal is weak.

It was introduced by BT on 29 March 2018, with no extra charge for customers. This service will come out of your monthly minutes and texts allowance or at the normal network rate.

To use Wi-Fi Calling, your phone must be compatible. For Apple handsets, this means iPhone 5S onwards, and for Android handsets, you'll need one bought from BT Mobile.

You can check your phone's compatibility using BT's 'My BT' and BT Mobile app.

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EE's Network is one of the fastest in the UK, outpacing other major networks with 4G download speeds averaging 32.5 Megabits per second.

EE's 4G network is available to more than 99% of the population and covers 90% of the British landmass, with plans to reach 95% by 2020.

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You'll be happy to know that EE's 4G network is used by BT Mobile customers, who can expect a reliable connection 89% of the time.

The EE network's coverage is impressive, with its 4G network reaching more than 95% of the UK population.

Its 3G network reaches 98% of the population and its 2G network reaches 99% as of 2016.

BT Mobile has some great deals that can save you money. BT intends to use 2.6 GHz radio frequencies to boost reception inside buildings via femtocells within the next 18 months.

If you're already a BT Broadband customer, you're in luck. You'll get discounts on your mobile contract, usually £5 off each month of your contract with a handset.

BT is a credible player in the telecoms market and will be in a far stronger position next year with the inclusion of EE, subject to regulatory approval.

BT Mobile customer service and complaints can be a concern for some users. BT had the second highest number of complaints, at 8 per 100,000 customers, behind Virgin Mobile, for the period from July to September of 2018.

If you're experiencing issues with your BT Mobile service, it's worth noting that they don't participate in Ofcom's customer satisfaction tracker surveys. This might make it harder to gauge their overall customer satisfaction, but it's still worth reaching out to them for help.

If you're looking for more information on BT Mobile's policies, their International Roaming Policy is available.

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If you're a BT Mobile customer, you'll appreciate their voicemail feature. BT Mobile automatically diverts all unanswered calls to voicemail.

You'll receive a text from BT when a voicemail is left for you. This way, you'll never miss an important message.

The voicemail code is the same as BT's fixed lines, which is 1571. This makes it easy to access your voicemail from any phone.

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We're glad you're here! Our team is dedicated to providing top-notch support to ensure your experience with us is seamless.

Our support team is available 24/7 to help with any questions or concerns you may have. You can reach us through our website, email, or phone.

We strive to respond to all inquiries within a few hours, so you can get back to what matters most - using our services.

BT Mobile customer service and complaints are worth noting. BT had the second highest number of complaints, at 8 per 100,000 customers, behind Virgin Mobile, for the period from July to September of 2018.

If you're a BT Mobile customer, you might want to know that they don't appear in Ofcom's customer satisfaction tracker surveys.

It's worth checking their website or contacting them directly to see how they handle international roaming complaints, as their policy is available online.

BT Mobile customers will get free access to BT Sport through the BT Sport App, even if they're not signed up to BT Broadband. This could be a huge incentive for Premier League (and soon Champions League) football fans.

BT Mobile's SIM-only plans start from as little as £5 per month, which gives you 500 MB of 4G data, unlimited texts and 200 minutes. This deal is exclusive to the 7.6 million BT Broadband customers.

The company also offers a 4G data allowance of 20GB, with unlimited texts and minutes, for £20 a month if you have BT Broadband, or £25 a month otherwise.

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The app is a vital tool for managing your BT Mobile account. It allows you to keep track of your contract allowance, including minutes, texts, and remaining data allowance.

You can see how much you've used and how much you have left, helping you stay within your limits. This is especially useful when you're traveling abroad and need to monitor your data roaming.

The app also shows you any out-of-contract spending, so you're aware of any extra charges. This helps you avoid unexpected surprises on your bill.

It's worth noting that the app provides detailed information about your contract, including terms and conditions. This can be helpful if you're unsure about any aspect of your agreement.

In April 2022, BT Group announced plans to turn the EE brand into their main "flagship brand" for their consumer business.

The plan involves phasing out BT mobile, with new customers no longer being accepted in October 2023.

Existing customers outside of contract can still use the BT mobile brand, but they'll need to transfer to EE for a new contract.

BT mobile products are being gradually withdrawn over time, but the brand will remain operational for business customers.

BT Mobile offers four 12-month contract plans, as of November 7, 2020. These plans are designed for customers who want a more traditional mobile service with a contract.

The plans start from as little as £5 per month for 500 MB of 4G data, unlimited texts and 200 minutes, but this deal is only available to BT Broadband customers. Everyone else will have to pay £10 a month for the same deal.

You can also get a 4G data allowance of 20GB, with unlimited texts and minutes, for £20 a month if you have BT Broadband, or £25 a month otherwise. This option gives you much more data than the basic plan.

BT Mobile customers will get free access to BT Sport through the BT Sport App, even if they’re not signed up to BT Broadband. This is a great perk for sports fans who want to stay up-to-date with their favorite teams and players.

BT Mobile contracts top out at 40GB of data a month, but all packages come with unlimited calls and texts.

You can choose from a range of allowances, from 500MB to 40GB, so you're bound to find a deal that suits your needs.

All BT Mobile contracts are 12-month contracts, and they don't offer any pay-as-you-go deals.

BT Mobile specializes in SIM-only deals, which means you can load your existing or purchased handset with one of their plans.

If you're looking for a new phone, BT Mobile also sells contracts with the latest handsets from top brands like Apple and Samsung.

Some providers may increase their monthly costs during your contract, so be sure to check the terms and conditions.

BT Mobile will be using EE's network at launch, but they plan to use their own 2.6 GHz radio frequencies to boost reception inside buildings within the next 18 months.

This move is expected to put BT Mobile in a stronger position, and may even threaten some of their competitors, like Sky.

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