AT&T Digital Life Home Security System Review

The AT&T Digital Life Home Security System is a comprehensive solution designed to keep your home and family safe. It integrates with other smart devices to create a seamless experience.

The system offers 24/7 monitoring, which means that a team of experts is always on the lookout for potential threats. This level of monitoring provides an added layer of security and peace of mind.

One of the standout features of the AT&T Digital Life Home Security System is its ability to integrate with other smart devices, such as thermostats and door locks. This integration allows you to control and monitor your home's systems from a single interface.

The system also includes a range of sensors and cameras that can be placed throughout your home to detect and deter potential intruders.

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AT&T Digital Life offers a range of home security services that integrate smart home security and surveillance packages.

Their equipment packages include a keypad, an indoor siren, a motion sensor, two recessed contact sensors, and four surface contact sensors, which are all part of their Smart Security package.

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The Smart Security package costs $349 for the equipment and $39.99 for surveillance, and includes 24/7 professional monitoring, free standard professional installation, remote access to your equipment, and text and email alerts.

You can upgrade to the Smart Security and Automation package, which includes live or recorded video of your home and remote door locking, for $549 upfront and $54.99 per month.

The Premier Security and Automation package costs $849 upfront and $64.99 every month, and includes the ability to manage your smart appliances and thermostat from the same app, as well as additional features like moisture and ambient temperature detection.

Here's a breakdown of the equipment you get with each package:

AT&T Digital Life offers a range of smart home security services that integrate security and surveillance features.

Their Smart Security package costs $349 for the equipment and $39.99 per month, which includes basic 24/7 professional monitoring and remote access to your equipment via the mobile app.

The equipment you get includes a keypad, an indoor siren, a motion sensor, two recessed contact sensors, and four surface contact sensors.

You can also add on additional equipment like video cameras, energy-efficient equipment, or water detection sensors.

Their Smart Security and Automation package costs $549 upfront and $54.99 per month, which includes everything from the previous package plus live or recorded video of your home and remote door locking.

This package also includes three more surface contact sensors.

The Premier Security and Automation package costs $849 upfront and $64.99 per month, which includes everything from before, plus giving you the functionality to manage your smart appliances and thermostat from the same app.

This package also detects moisture and ambient temperature to alert you to disasters or things like mold.

Digital Life has a few cameras that you can choose from, including a weather-resistant outdoor camera and an indoor camera.

The weather-resistant outdoor camera includes day and night vision and can record footage when motion is detected.

The Samsung Smartcam HD Pro is another indoor security camera option that streams video in 1080p.

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It also has motion and audio detection, which can be a useful feature if you want to be alerted to potential security threats.

However, the Digital Life camera has a two-way audio feature, which allows you to communicate with people outside your home.

Digital Life's home security system is designed to work seamlessly with other third-party devices, making it easy to build a comprehensive smart home system.

You can integrate devices like Lutron and Nest to create a fully automated smart home.

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The siren is a proprietary 915MHz wireless siren that is capable of annunciating alarms and keypad chirps.

You can place the siren in any outlet in the home, and it's suggested to have one in the master bedroom and another in a central living area.

The siren chimes with three beeps when a door or window is opened and two beeps when one is closed.

I found that the chime can be a bit of a nuisance when trying to sleep, especially if someone else in the home is going in and out regularly, like my teenagers.

The chime can be comforting at night, knowing you'll be alerted when any door or window is opened, but it can also be a bit of a wake-up call if you're already asleep.

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The DirecTV and LifeShield merger has some implications for existing LifeShield customers. LifeShield customers who preferred their landline monitoring option may notice a change, as Digital Life relies on a broadband connection with a cellular backup.

This setup is considered more secure because it provides a backup option when phone or power lines go down. You'll still be protected, even if your primary connection is lost.

The packages offered by LifeShield are similar to those offered by Digital Life, making the transition relatively smooth. Fees are almost identical, but now LifeShield customers can get more equipment through Digital Life.

Here are some key pros and cons of the merger:

However, there are some downsides to consider. You'll have to pay for equipment installation, and the packages offered are a little expensive.

Customer Experience with AT&T Digital Life can be a mixed bag. Many customers have horror stories about trying to cancel their contract, only to be met with unhelpful and rude customer service representatives.

Customer service issues are a major problem, with customers complaining about being stonewalled into frustration and acceptance. Even in cases where a contract should clearly be canceled, such as the contract owner dying, customer representatives have been historically unhelpful.

The AT&T Digital Life app is also plagued with problems, averaging only 3 stars on the Google Play Store and iOS App Store. Customers complain of poor UI, login issues, and faulty notifications, making it difficult to use the app effectively.

AT&T Digital Life complaints are often about poor customer service and cancellation issues, with many customers sharing horror stories about being stonewalled by representatives.

Customer service representatives are historically unhelpful and rude, even in cases where a contract should be clearly canceled. This has led to frustration and anger among customers.

Most customers are unhappy with paying for subpar service, and some reviews demonstrate how irate people can become when they feel taken advantage of.

The AT&T Digital Life app is also a source of complaints, with poor UI, login issues, and faulty notifications being common problems.

The app is also slow, which is a major issue given the importance of timeliness and accuracy in reporting information from home security devices.

The iOS version of the app doesn't have a rating, but the Android version holds 4.1/5 stars, which is a mixed bag considering the recent negative reviews.

Some customers have reported issues with the security increment itself, but most people don't have terrible issues with it.

In fact, a few reviews mention that the increment is easy to integrate with existing smart home architecture appliances.

AT&T Digital Life should pay more attention to its app to improve its product and customer experience.

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Digital Life is best for homeowners who are willing to commit to their monitoring service for at least two years. This is because Digital Life's contracts are tied to their monitoring service, and breaking the contract can result in penalties.

If you're planning to move in the near future, you might want to think twice about Digital Life. They have a limited service area, and if you move outside of it, you could be on the hook for up to $640.

You'll also need to have an existing high-speed internet connection to use Digital Life's broadband monitoring. If you don't have a stable internet connection, it's not the best choice for you.

Digital Life's equipment pricing is what sets it apart from its competition. The base equipment requires a hefty upfront payment of $549.99, but the add-on devices are priced significantly lower than others.

Their add-on devices are a major cost-saver, with door/window sensors available for only $9.99, compared to around $30 from other alarm companies. This makes expanding and customizing your system a lot less costly.

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You can set up different users with varying levels of access, allowing each user to have their own code to arm or disarm the alarm. This is especially helpful for guests who need temporary access to your home or business.

Each user can have their own unique code, giving you peace of mind knowing that only authorized individuals can enter the premises. This is a great feature to have, especially if you're sharing a space with others.

You can create a temporary user, grant them access, and then remove it once they've left, giving you complete control over who has access to your space.

AT&T Digital Life's equipment lineup is quite extensive, with prices ranging from $9.99 for a Door/Window Sensor to $99.99 for a Conversion Kit.

To give you a better idea, here's a breakdown of the costs:

The monthly monitoring fee starts at $39.99, and a 2-year agreement is required, which comes with an early termination fee of up to $720.

Cost can be a significant factor when choosing a home security system. AT&T Digital Life charges $849.99 for equipment.

Some competitors offer similar services for a fraction of the cost, making AT&T's price tag a major drawback. AT&T's monitoring starts at $39.99 per month.

Costs vary depending on the features you choose, such as water pressure sensors or cameras. Monitoring is about $40 a month.

A two-year agreement is required to work with AT&T Digital Life, with an early termination fee of up to $720. This is a relatively short contract compared to some other home security companies.

Here's a breakdown of the equipment costs for Digital Life:

The 14-Day Trial Period is a great way to test AT&T Digital Life without a long-term commitment. You can try it out for 14 days, which is a bit shorter than some competitors' trial periods that typically last 30 days.

If you decide it's not for you, you can return it within that 14-day time frame and get your money back. This return policy is a nice feature that gives you peace of mind when trying out the service.

AT&T Digital Life is confident in its product, and it's willing to let you try it out risk-free for two weeks. This shows that they're committed to customer satisfaction and want to make sure you're happy with your purchase.

AT&T Digital Life offers its own mobile app that customers can download and use on any device for remote access control of the home security system. The app is available for Android, iPhone, and Windows Phone.

From your phone, you can arm and disarm the system, check to see when any doors or windows were recently opened, unlock your front door, and open your garage door. The app also provides a history of any doors or windows that have recently been opened, or when the alarm was armed or disarmed.

The included warranty covers equipment repair and installation issues, and home security systems come with $700–$1,700 worth of equipment included in the available plans.

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The base equipment package is a great place to start when setting up your Digital Life security system. This package includes a touchscreen control panel, which is the brain of the operation, and four door/window sensors, which can be placed on doors and windows to alert the system when they're opened or closed.

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The package also comes with two recessed door sensors, which are smaller and less obtrusive than older sensors, and a motion sensor, which can detect movement in a room. A keypad is also included, allowing you to arm and disarm the system remotely.

The total value of the base equipment package is $700, but you can get it for $549.99, which also covers professional installation. This is a great deal, considering the individual costs of each piece of equipment.

Here's a breakdown of what's included in the base equipment package:

The AT&T Digital Life mobile app is a key feature of the home security system, allowing you to access and control your system from anywhere.

You can download the app on Android, iPhone, and Windows Phone devices, and it's available for free. The app is user-friendly, with an intuitive interface that makes it easy to navigate.

From your phone, you can arm and disarm the system, check the status of doors and windows, and even unlock your front door or open your garage door. This feature came in handy for me when I needed someone to feed my cat while I was out of town – I was able to let them in from halfway across the country.

The mobile app also allows you to review a history of any doors or windows that have recently been opened, or when the alarm was armed or disarmed. This is a useful feature for keeping an eye on your home's security.

However, it's worth noting that the mobile app isn't perfect – there have been instances where it didn't seem to register a change in the status of my garage door, or the front door. Logging out and logging back in usually fixes the issue, but it's a rare glitch.

You can also use the mobile app as a garage door opener, but it's not as fast as using a traditional garage door opener – it takes around 30-60 seconds to open the door.

In AT&T's security system, a code word or phrase is used to verify that an alarm was not triggered accidentally. This "passcode" can be given to a security representative in the event of an alarm.

If you have a cell phone listed as the number to call in case of an alarm, but you're not home, AT&T will go down the list of up to 5 emergency contacts to reach someone.

Having a code word or phrase can be especially helpful in situations where you're not home and another family member triggers the alarm by accident. This way, the security representative can quickly verify that it was an accident and not a break-in.

The AT&T Digital Life home security system is currently only available in a handful of large cities in the U.S. It appears that they are slowly rolling it out around the country.

AT&T Digital Life has a 1.9-star average rating out of 5 on Bestcompany.com, based on almost 50 user reviews. Customer service is a major concern, with many users complaining about nonexistent or inconsistent support.

Yelp reviews also paint a negative picture, with an average 1-star rating out of 5. Users have praised the user-friendliness and intuitive controls of the system, but most complaints focus on terrible customer service.

Reviews.org gives AT&T Digital Life 3 out of 5 stars, highlighting the ease of bundling with other AT&T services. This can be a convenient option for existing AT&T customers who want to integrate their home security system seamlessly.