
Asterisk (PBX) offers open source telephony solutions that can be customized to meet the needs of small to large businesses.
The open source nature of Asterisk allows for free use, modification, and distribution of the software.
Asterisk can be run on a variety of platforms, including Linux, Windows, and macOS.
The software is highly customizable, allowing users to tailor it to their specific needs.
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What Is Asterisk?
Asterisk is a powerful software that can be a bit overwhelming at first, but don't worry, there's an "Asterisk introduction" section that's perfect for new administrators – THE PLACE TO START!!
It's a free, open-source PBX (Private Branch Exchange) system that allows you to manage phone calls and other communications within your organization.
Asterisk can be installed on a variety of operating systems, including Linux, Windows, and macOS.
If you're new to Asterisk, you might want to start with the "Asterisk installation" section to get a better understanding of the process.
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You can also find a wealth of information on Asterisk software addons, which can help you customize and extend the functionality of your system.
Here are some of the key features of Asterisk:
- VoIP (Voice over Internet Protocol) support
- Support for multiple protocols, including SIP and IAX
- Ability to manage multiple extensions and phone lines
- Integration with other systems, such as CRM and billing software
Remember, Asterisk is a powerful tool that can help you streamline your communications and improve productivity, but it does require some setup and configuration.
Key Features
Asterisk is a feature-rich platform that can scale to serve enterprises of hundreds, or even thousands of users.
It includes many features available in commercial and proprietary PBX systems, such as voice mail, conference calling, and interactive voice response.
Users can create new functionality by writing dial plan scripts in Asterisk's own extensions languages or by adding custom loadable modules written in PHP or C.
Asterisk supports several standard VOIP protocols, including SIP, MGCP, and H.323, making it compatible with most SIP telephones.
It can also serve as a gateway between IP phones and the PSTN via T- or E-carrier interfaces or analog FXO cards.
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The Inter-Asterisk eXchange (IAX) protocol, native to Asterisk, provides efficient trunking of calls between Asterisk PBX systems and distributes some configuration logic.
Many VoIP service providers support IAX for call completion into the PSTN, often because they themselves have deployed Asterisk or offer it as a hosted application.
Asterisk also supports traditional circuit-switching protocols such as ISDN and SS7, requiring appropriate hardware interface cards and software modules.
The Opus audio codec is supported in Asterisk release 14, offering high-quality audio compression.
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Internationalization
Asterisk has become a popular VoIP PBX worldwide, initially developed in the United States.
It allows having multiple sets of voice prompts identified by language, as well as support for time formats in different languages.
Several sets of prompts for the interactive voice response and voice mail features are included with Asterisk, such as American, British, and Australian English.
Canadian French, Japanese, Russian, Mexican Spanish, and Swedish are also supported.
A few novelty prompts are offered, including jokes and a themed "zombie apocalypse" message for Halloween.
Voice sets are offered for commercial sale in various languages, dialects, and genders.
The default set of English-language Asterisk prompts are recorded by professional telephone voice Allison Smith.
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Security
Security is crucial when setting up an Asterisk server.
It's imperative that you read and fully understand the security information document before configuring and running an Asterisk server.
Don't skip this step, as it's essential for preventing potential security risks.
For more information on security considerations, see the Asterisk Home Page and the official Asterisk Documentation.
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Supported Platforms
Asterisk (PBX) is a powerful tool for managing your phone system, and one of its key advantages is its flexibility when it comes to supported platforms.
The Asterisk Open Source PBX is developed and tested primarily on the GNU/Linux operating system.
This means you can run Asterisk on a variety of Linux distributions, making it a great choice for businesses and individuals who already use Linux.
Asterisk is supported on every major GNU/Linux distribution, giving you a wide range of options for setting up and running your PBX.
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Getting Started
First, you need to ensure your system has the necessary hardware to interface with TDM or analog services or devices. Most users are now using VoIP/SIP exclusively, but if you need to connect to older systems, you'll need supported hardware.
Supported telephony hardware includes:
- All Analog and Digital Interface cards from Sangoma
- Any full duplex sound card supported by PortAudio
- The Xorcom Astribank channel bank
To install Asterisk, you'll need a compatible compiler and development libraries. This includes the GNU Compiler Collection (GCC) version 4.1 or higher, or a compiler that supports the C99 specification and some of the gcc language extensions.
The Asterisk Documentation website has full information for building, installing, configuring and running Asterisk.
Configuration
Asterisk configuration files share a common format, with comments delimitated by semicolons and sections denoted by square brackets.
Each section typically contains statements in the form of variable = value, although you may see variable => value in older samples. This format is used across all Asterisk configuration files.
You'll need to install and configure one of the following time synchronization tools: ntpd/ntpsec, chronyd, or systemd-timesyncd. Be sure to choose only one, as they serve the same purpose.
Here are some key configuration resources to keep in mind:
- Asterisk – documentation of application commands: The complete cross-reference!
- Asterisk AEL: Asterisk Extension Language
- Asterisk AEL2: Asterisk Extension Language – version 2
Configuration
Asterisk configuration can be a bit overwhelming at first, but don't worry, it's actually quite straightforward once you know the basics.
All Asterisk configuration files share a common format, with comments delimited by semicolons (;) and sections denoted by square brackets ([]).
A configuration file is divided into sections, each containing statements in the form variable = value or variable => value, although older samples might use the latter.
You'll need to install and configure one (and only one) of the following time synchronization tools: ntpd/ntpsec, chronyd, or systemd-timesyncd.
Asterisk has a wealth of configuration options, including application commands, extension languages, and scripting interfaces.
Here are some key configuration resources to get you started:
- Asterisk – documentation of application commands: The complete cross-reference!
- Asterisk AEL: Asterisk Extension Language
- Asterisk AEL2: Asterisk Extension Language – version 2
- Asterisk AGI: Powerful programmatic scripting interface
- Asterisk config files: Overview of the Asterisk configuration files
- Asterisk Configuration Examples: Complete Asterisk configuration examples from various users
- Asterisk configuration from database
- Asterisk configuration from template files
- Asterisk phones
- Asterisk Configurations for connecting with VOIP providers: How to connect Asterisk to VOIP providers
- Asterisk Data Configuration: Zaptel and Asterisk data and hybrid configuration
- Asterisk database: The built-in database used in the dialplan
- Asterisk functions: The Functions used in 1.2
- Asterisk Slimming: How can we slim-up about so many modules
- Asterisk tips and tricks: Many config tips
- Asterisk variables: Variables used in configuration and dial plan
File Descriptors
Asterisk can consume a large number of file descriptors, which can limit the number of simultaneous calls your system can handle.
Most systems limit the number of file descriptors that Asterisk can have open at one time. This limit can be as low as 1024, a common default value.
Asterisk can handle approximately 150 SIP calls simultaneously if the file descriptor limit is set at 1024.
To change the number of file descriptors, you'll need to follow the instructions for your specific system.
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Connecting Trunk Lines
Connecting trunk lines is a crucial step in configuring Asterisk. You can connect to public networks through various trunk lines, including analog PSTN, E1/T1, SIP trunk, and GSM network.
To connect to an analog PSTN, you'll need an FXO gateway. This is a straightforward process that allows you to link your Asterisk system to the public telephone network.
E1/T1 connections require an E1 card or gateway to link E1 PRI lines. This type of connection is often used in large-scale telephone systems.
A SIP trunk connection, on the other hand, is a cost-effective option that doesn't require any extra hardware. You can simply connect via the server's Ethernet port.
For regions where mobile rates are lower, connecting to a GSM network with a GSM gateway is a cost-effective solution.
Here's a breakdown of the different trunk line options:
Management
Asterisk offers a range of management options to help you control and configure your PBX.
You can access the Asterisk CLI, an interactive command prompt language, to execute commands and manage your Asterisk system.
The Asterisk Manager API provides a way to interact with Asterisk programmatically, allowing you to automate tasks and integrate with other systems.
If you prefer a graphical interface, you can use the Asterisk GUI, which offers web and other interfaces for management and configuration.
You can also use command-line switches when starting your Asterisk PBX, which can be useful for specific scenarios.
Asterisk Zeroconf Support enables service discovery for Asterisk using Zeroconf, making it easier to set up and manage your system.
The Asynchronous Javascript Asterisk Manager (AJAM) API allows HTTP manager API access, providing a flexible way to interact with Asterisk.
Here are some key management options to keep in mind:
- Asterisk CLI: The interactive command prompt language
- Asterisk Manager API: The Asterisk Manager API
- Asterisk GUI: Web and other interfaces to Asterisk for management and configuration
- Asterisk options: Command-line switches when you start your Asterisk PBX
- Asterisk Zeroconf Support: Service Discovery for Asterisk using Zeroconf
- Asynchronous Javascript Asterisk Manager (AJAM) – HTTP Manager API Access
Troubleshooting
Troubleshooting with Asterisk can be a challenge, but there are some common issues to look out for. Asterisk debugging is a good place to start, as it helps you identify and fix problems with your Asterisk setup.
Asterisk PCI bus Troubleshooting is another crucial area to focus on, especially if you're using a Digium TDM400P. This can help you resolve issues related to the PCI bus.
Echo problems and signal level issues are common with Asterisk PSTN interface debugging. If you're experiencing these issues, it's worth checking your setup and configuration.
Asterisk Voice Delay can be a frustrating problem, but there are options to reduce the delay between voice transmission and receipt. One approach is to optimize your Asterisk configuration.
Here are some common Asterisk troubleshooting areas to consider:
- Asterisk debugging
- Asterisk PCI bus Troubleshooting (especially for Digium TDM400P)
- Asterisk PSTN interface debugging (echo problems, signal level issues)
- Asterisk Voice Delay (options to reduce delay)
Hardware and Software
Setting up Asterisk requires some technical know-how, especially since it doesn't include a graphical user interface (GUI) by default.
Asterisk can be downloaded and installed directly, but this approach requires manual configuration in the backend, which can be time-consuming and challenging for beginners.
FreePBX and Issabel offer alternative solutions with graphical interfaces that make configuration easier.
Issabel is a continuation of Elastix, which provides an enhanced GUI and an excellent contact center interface, making it a great option for those who need more advanced features.
Architecture
Asterisk's architecture is designed to be flexible and adaptable to various business needs. It supports a wide range of trunk lines, including GSM, E1 PRI, SIP, VoIP, and PSTN.
You can choose from different types of extensions, such as softphones, IP phones, analog phones, conference room phones, and paging speakers. This variety allows you to set up a system that suits your specific requirements.
Asterisk can be deployed on a local server or in the cloud, giving you the freedom to choose the best option for your business. This also enables you to integrate it with your enterprise apps through APIs.
Here are some of the key features of Asterisk's architecture:
- Trunk Lines: Compatible with GSM, E1 PRI, SIP, VoIP, and PSTN
- Extensions: Supports softphones, IP phones, analog phones, conference room phones, and paging speakers
- Network Location: Deploy Asterisk on a local server or in the cloud
Asterisk's flexibility is one of its greatest strengths, allowing it to serve a variety of functions, from IP PBX and call centers to interactive voice response and web telephony (WebRTC).
Project Overview
Asterisk is an open-source PBX (Private Branch Exchange) system that allows users to make and receive phone calls over the internet. It's a software solution that can be installed on a server or virtual machine.
Asterisk is highly customizable, with a vast community of developers contributing to its growth and development. This has led to a wide range of features and integrations being added over the years.
One of the key benefits of using Asterisk is its ability to integrate with a variety of communication protocols, including SIP, IAX, and H.323. This makes it a versatile solution for businesses with different communication needs.
Asterisk can be used to create a fully functional PBX system, complete with features like call routing, voicemail, and conferencing.
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Upgrades and Maintenance
When updating from a previous version of Asterisk, it's essential to read the Change Logs.
Reading the Change Logs will help you understand the changes and improvements made in the new version.
Make sure to read the Change Logs carefully, as they will inform you of any necessary adjustments to your system.
If you need more information on how to start and stop Asterisk, or want to know the command line options for starting Asterisk, use the 'man asterisk' command at the Unix/Linux command prompt.
This will give you detailed information on how to manage Asterisk.
Frequently Asked Questions
Is Asterisk PBX free?
Yes, Asterisk PBX is free and open source, making it a cost-effective solution for businesses and organizations worldwide.
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