Zoom Workplace Update: Latest Features and Enhancements

Zoom has rolled out a range of new features to enhance the workplace experience.

One of the notable updates is the introduction of virtual breakout rooms, which allow for more flexible and interactive meetings.

Breakout rooms can be easily created and managed within the Zoom app, making it simpler for hosts to organize and facilitate group discussions.

With virtual breakout rooms, participants can now engage in smaller group conversations, fostering a more collaborative and productive work environment.

The new "polling" feature is another exciting addition, enabling hosts to gather instant feedback and insights from their teams.

Polling can be used to gauge opinions, gather feedback, and even facilitate decision-making processes, all within the comfort of a virtual meeting.

Zoom's latest update also includes an improved "chat" feature, which allows participants to engage in side conversations and share files more easily.

This update is particularly useful for large meetings or events, where participants may want to discuss specific topics or share resources without disrupting the main conversation.

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To stay up-to-date with the latest Zoom Workplace features and bug fixes, it's essential to regularly check for updates. You can do this by opening the Zoom desktop application and clicking on your profile icon, then selecting Help > About Zoom.

If you're not sure where to find your Zoom desktop application, you can check the Open Zoom directly from your PC computer or Open Zoom directly from your MAC computer sections to download and install the latest version from the Zoom.us website.

To update Zoom Workplace, you can follow these steps: Open the Zoom desktop application, click on your profile icon, and select Check for Updates. If your application requires an update, you'll see a notification with a loading bar indicating Zoom is downloading the latest version. This can take up to 5 minutes depending on your internet speed.

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We're excited to announce that the ZM+ deployment option is now available. This middle-ground AI option extends the capabilities of ZMO by adding Anthropic models via Amazon Bedrock to the Zoom-hosted models.

This solution offers expanded access to industry-leading AI models features without third-party model processing.

One of the benefits of ZM+ is alignment with data residency preferences for supported regions.

Here are the key features of the ZM+ deployment option:

To switch to the ZM+ option, simply contact your sales representative.

Updating Zoom Workplace can be a bit tricky, but don't worry, I've got you covered. If you're using an outdated version, you might experience issues like being unable to choose a date besides the current day to schedule meetings, even if you've chosen a time zone in your Zoom profile.

To update Zoom Workplace to version 6.1.1, you can try the following workarounds until all UB managed devices have been updated: choose a time zone first before selecting a date and time to schedule meetings, schedule Zoom meetings in the UB Zoom web portal, or schedule a meeting in Microsoft Outlook first and then add a Zoom invitation.

If you're having trouble updating, check the Zoom client version by starting the Zoom client from the application list without starting a meeting. This will give you the client, which you can use to check the version.

You can also try checking for updates within the Zoom application. To do this, open the Zoom desktop application, select Sign in With Google to log in, and then click on your profile icon or photo > select Help > About Zoom. This will show you the version number listed in the pop-up window.

Here are the steps to update Zoom:

Real-Time Call Questions are a game-changer for staying on track during calls. With seamless AI-generated summaries, you can revisit key details, catch up on what was discussed, or align on next steps before hanging up.

This feature is particularly useful for organizing conversations and avoiding distractions. It helps you stay engaged and focused on the call.

You can use Zoom AI Companion to assist with real-time call questions and keep the conversation flowing smoothly.

Virtual Agent and AI are getting a major boost in Zoom's latest updates. Zoom Virtual Agent is now available for Zoom Phone, enabling 24/7 concierge services that can answer questions, book appointments, and route calls intelligently.

With this new integration, you can provide conversational experiences that feel natural and on-brand, handle routine calls without traditional phone trees, and turn every call into an opportunity with personalized responses.

The admin experience for Zoom Virtual Agent is also getting an upgrade. A new in-product help bar provides onboarding guides, support articles, release notes, and instructional videos directly within the admin interface, making it easier to onboard, support, and follow admin best practices.

AI adherence insights are also being introduced for Zoom Workforce Management, allowing you to monitor agent adherence trends with AI-generated pattern analysis for root cause identification, and data-driven insights for smarter staffing decisions.

Zoom is also introducing an AI Companion side panel for Zoom Phone, which provides refreshers on previous conversations before calls, allows you to ask questions without disrupting the call, and receives AI summaries of important takeaways to ensure you have the right information when you need it.

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Here are some key features of the AI Companion side panel:

Zoom is also pushing the boundaries of self-service with its next-generation Zoom Virtual Agent, which uses a LLM-first agentic framework to extend to both chat and voice channels. This evolution enables more dynamic, personalized, and adaptive conversations, natural reasoning and action without rule-based script limitations, and seamless integration with popular customer service platforms.

The future of Zoom Virtual Agent is exciting, and we can't wait to see how it will continue to evolve and improve our communication experiences.

Zoom has made some exciting updates to its meeting and collaboration features. With the ability to host meetings with up to 5,000 attendees, you can now accommodate larger groups with ease.

Large meetings can be overwhelming, but Zoom's new features make it easier to stay connected. The half-panel view allows you to monitor chat messages and ask AI questions simultaneously, keeping you in the loop without distractions.

For added convenience, Zoom Rooms now let you claim and save meeting content, including summaries, recordings, and whiteboards, with a simple QR code scan or mobile device pairing.

Here are some of the key features:

The enhanced meeting experience with half-panel view is a game-changer for anyone who's ever had to juggle multiple tasks during a meeting. This new feature allows you to stay connected to both your meeting chat and AI Companion simultaneously, without having to choose between them.

With the half-panel design, you can monitor chat messages and ask AI questions seamlessly during meetings, making it easier to stay on top of things. This is especially useful when you're trying to keep track of multiple conversations at once.

The half-panel view is available in Zoom, and it's a great way to stay organized and focused during meetings. By keeping both your chat and AI Companion visible, you can quickly reference important information and take notes without having to switch between different windows.

This feature is just one of the many ways that Zoom is working to improve the meeting experience. Whether you're a remote worker or a team leader, it's essential to have tools that help you stay connected and productive. With Zoom's enhanced meeting experience, you can do just that.

Large Meeting add-ons can be a game-changer for teams that need to host bigger meetings.

With Zoom, you can now accommodate up to 5,000 attendees in a single meeting, making it easier to bring everyone together.

Realtime Media Streams give meeting owners the ability to review, approve, or deny participant RTMS app activity in real time.

The new host controls in Realtime Media Streams allow for transparency into app usage and support app discovery with prominent labels on video tiles.

Developers can now control RTMS streams directly in meetings using powerful new JavaScript APIs.

These APIs give hosts approval controls and participants clear visibility through app names on video tiles, enhancing transparency and driving app discovery and adoption.

The Active App Notifier provides clear visibility into app usage, helping participants discover and adopt new apps in meetings.

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Room Audio Companion is a game-changer for meetings. You can ditch expensive microphones with Zoom Rooms' new feature that allows you to use a laptop's microphone as an additional meeting audio source.

This feature enhances sound quality and clarity, making it easier to hear and be heard. With multiple microphones, you can say goodbye to echoey rooms and hello to clear, crisp audio.

The "listen" feature in companion mode is a thoughtful touch, providing the option to listen to a meeting through connected headphones or assistive devices. This is especially helpful for individuals with hearing impairments or when hearing is difficult.

Phone Call Details are easily accessible within Team Chat. You can view calls and voicemails from coworkers in 1:1 chats.

To stay on top of your team's communication, you can play voicemails directly from chat channels. This feature streamlines your workflow and saves time.

Accessing call details is seamless, allowing for seamless collaboration with your team.

The Zoom Workplace update brings numerous features and enhancements to streamline your workflow. Auto-grouping of recommended tasks reduces overwhelm, while auto-fill task details save time on manual entry.

You can now upload a CSV file with group members to save time setting up your frontline shifts. This is a game-changer for busy teams.

The update also includes improved real-time transcriptions with more accurate captions during meetings, and enhanced support for 36+ languages. This means you can have meetings with participants from all over the world and still understand each other clearly.

Here are some of the key features and enhancements:

Scheduler Integration is a game-changer for teams that need to manage appointments and meetings.

With Zoom Virtual Agent integrating seamlessly with Zoom Scheduler, you can now automate appointment management that automatically syncs with calendars.

This means you can say goodbye to manual scheduling and hello to more free time for your team.

The integration enables autonomous appointment management, so you can focus on other tasks while Zoom takes care of the scheduling.

You can also route appointments to live support when needed, ensuring that customers receive the help they need in a timely manner.

This feature is perfect for businesses that need to manage a high volume of appointments, as it saves time and reduces the risk of human error.

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Clinicians can now enjoy flexible pricing options for clinical notes, including Unlimited, Pay-as-you-go, and Pre-pay.

With these new pricing options, clinicians have more control over their note-taking experience.

New behavioral-health templates have been added to the pre-set clinical note templates, providing clinicians with a wider range of options.

Admins can build customized templates using the AI Studio builder, giving them even more flexibility.

Users can also be enabled to build and edit their own templates, making it easier for them to tailor their note-taking process to their needs.

Zoom has introduced powerful new JavaScript APIs for Realtime Media Streams (RTMS) in their Desktop Client v6.5.5. This allows developers to control RTMS streams directly in meetings.

These new APIs give hosts approval controls, so they can manage who's sharing their screen or camera. This is a big deal for companies that need to keep their meetings secure.

Developers can now control RTMS streams directly in meetings, which is a huge time-saver. They can also use these APIs to enhance transparency and drive app discovery and adoption.

The update also includes an Active App Notifier that helps participants see which app is currently being shared on a video tile. This makes it easier for them to follow along and stay engaged in the meeting.

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With the enhanced transcriptions and translations feature, you can now enjoy more accurate captions during meetings. This is especially useful for remote work or online classes, where clear communication is crucial.

Improved real-time transcriptions allow for better language identification accuracy, so you can focus on the conversation without worrying about misunderstandings. You can even adjust the font size and color to suit your preferences.

Enhanced support for 36+ languages means captions can automatically display in your preferred language, making it easier to communicate with colleagues or clients from diverse backgrounds. This feature is a game-changer for global teams or individuals who work with clients from different countries.

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With the latest updates, you can instantly create charts in Zoom Docs using data tables with the dashboard feature. This allows for a more visual representation of your data.

Data tables can now be synced across various Docs, keeping all your data up-to-date in real-time. This is especially useful for collaborative projects where multiple people are working on the same data.

You can create sub-rows within a table, enabling items to be nested under parent headings for easier management and project tracking. This feature is a game-changer for organizing complex data.

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Multi-share is a fantastic feature that allows hosts to share screens, documents, and whiteboards with multiple participants simultaneously during meetings from the desktop client.

To enable multi-share, navigate to the in-meeting controls toolbar and click the upward arrow to the right of Share. Select Multiple participants can share simultaneously from the dropdown menu.

This feature can also be pre-enabled in your Zoom web portal, making it easily accessible for all your meetings.

Participants will see the two most recently shared screens (if using dual monitors) or the most recently shared screen (if using a single monitor).

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With BYOS for Video SDK, you can store cloud recordings in your own AWS S3 bucket.

This eliminates Zoom storage fees, making it a cost-effective solution. You can configure this feature through the Zoom account portal or the Video SDK Open API, giving you flexibility in your deployment workflow.

You can set up BYOS to align with your preferred deployment workflow, whether that's through the Zoom account portal or the Video SDK Open API.

With the latest Zoom updates, finding what you need just got a whole lot faster. You can now search emails directly in the Mail tab of your Zoom Workplace app.

The new search enhancements make it easy to locate specific conversations or keywords in your one-on-one chats. This means you'll spend less time digging through messages and more time on the things that matter.

Two new search features have been added: searching emails directly in the Mail tab and filtering one-on-one chats to quickly locate specific conversations or keywords. This is a game-changer for anyone who's ever spent hours searching for a particular email or message.

Here are the two new search enhancements:

As Zoom continues to update its workplace platform, international collaboration has become a key focus area. Zoom now offers 24/7 customer support in over 20 languages.

With Zoom's global reach, teams can now connect with clients and colleagues from all over the world, regardless of language barriers. This has opened up new opportunities for businesses to expand their global presence.

Zoom's integration with popular productivity tools has made it easier for teams to work together across different time zones and languages.

Zoom has expanded its reach to India, where its cloud phone solution, Zoom Phone, is now available in six major business and technology hubs. This expansion is a significant milestone for the company.

Zoom Phone is the first cloud phone solution licensed by the Department of Telecommunications (DoT) India, which is a testament to its compliance with local regulations. It's delivered through Zoom's own local data centers, ensuring seamless performance and scalability.

Customers in these hubs have two options: they can either keep their existing telecom providers with Zoom's Bring Your Own Carrier (BYOC) option or switch to Zoom Phone's Native calling solution. This flexibility is a huge advantage for businesses looking to upgrade their communication systems.

Both options are built to scale and are designed to provide a reliable and high-quality calling experience.

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The Mitel hybrid solution is now live, enabling customers to connect their existing Mitel telephony systems with Zoom Workplace.

This integration offers a best-of-both-worlds approach, making it easy for Zoom customers to place and receive calls directly in the Zoom app.

With this solution, customers can enjoy a unified experience to access various Zoom features, including Zoom AI Companion, Zoom Meetings, Zoom Team Chat, and Zoom Docs.

With Zoom Phone, you can send and receive faxes directly from Zoom Workplace without needing extra services or physical fax machines.

Faxes are available on both desktop and mobile devices, keeping you connected from anywhere.

You can send and receive faxes seamlessly, without the hassle of separate fax services or equipment.

With the latest Zoom Phone update, you can now track your billable hours right inside the app, giving you more time to focus on your clients.

This feature is available for online paid plans, making it a game-changer for those who need to keep tabs on their work hours.

You can keep track of your billable hours without having to constantly check the clock, allowing you to stay fully engaged with your clients.