
Be cautious of phishing scams that use legitimate-looking emails from Verizon to trick you into revealing sensitive information.
Phishing emails can be incredibly convincing, often mimicking real emails from Verizon, including the "ecrm mail verizon com" domain.
These scams can be devastating, resulting in financial loss and compromised personal data.
Legitimate emails from Verizon will never ask you to click on suspicious links or provide sensitive information via email.
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Verizon Notification Scams
Verizon customers have been targeted in sophisticated phishing campaigns that spoof the company's support service.
Phishing campaigns, some launched as recently as March, aimed at stealing credentials from Verizon mobile customers by using an identifier for an official service from Verizon.
The link delivering the phishing kit includes the abbreviation 'ecrm,' which Verizon uses as a sub-domain for its Electronic Customer Relationship Management platform.
Over 50 domains were registered in the past three months to host the phishing kit, which included the 'ecrm' identifier and the Verizon name.
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Verizon customers are constantly targeted by phishing campaigns, and the company is aware of this.
Verizon customers should be on guard, as the phishing campaigns can be difficult to spot, especially on mobile devices.
The malicious email delivered to AT&T customers informed them of a change in their list of scheduled payments, with a link pointing to a phishing site.
Verizon customers have received legitimate emails from [email protected], but these are not replyable.
These emails are valid messages that provide information about the account, but customers should not reply to them.
Verizon customers can check the company's website for variations of the fraud attempts to warn users to be on guard.
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Mobile Account Notifications
Mobile Account Notifications can alert you to important changes and events with your Verizon mobile account. You can get notifications about your billing, plan or feature changes, and account transactions.
If you have a shared data plan, all account members will automatically receive text and/or email notifications when they get near, meet or go over the account's data allowance. You can set more notifications, such as when 50% of the monthly data is used.
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Unlimited plans don't have usage notifications, so you won't receive alerts for data usage. However, you can still set notifications for billing, plan or feature changes, and account transactions.
You'll be asked to acknowledge the potential financial risk of not receiving usage notifications, such as overage charges, if you turn off communications about reaching or going over your account's allowance.
Here are the types of account notifications you can set:
- Your bill is ready
- Your plan or features change
- Your payments, credits or other transactions happened
Managing Notifications
Verizon mobile account notifications are free, and you can get them via text or email. Data usage notifications are available for shared data plans, but not for unlimited plans.
You can set up account notifications to receive alerts about your bill, plan changes, and account transactions. This includes notifications when your bill is ready, when your plan or features change, and when payments, credits, or other transactions happen.
You can add up to 3 mobile numbers and 3 email addresses to get notifications, and these can be changed as needed. To add a new email address or mobile number, sign in to your My Verizon account using the line tied to that email address or mobile number.
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Here's how to manage your communications preferences:
- Visit your Communications Preferences in My Verizon to manage how Verizon sends you notifications, including the method (email, text, or push notification) and language (English or Spanish).
- You can also add or change email addresses and mobile numbers to receive notifications in My Verizon.
- If you have Verizon Family, visit our Verizon Family FAQs to learn more about managing notifications for your family members.
Phishing Campaigns
Phishing campaigns are a serious threat to Verizon customers, with over 50 domains registered in the past three months to target them. These campaigns aim to steal credentials by spoofing Verizon's support service.
Researchers have identified a sophisticated phishing campaign launched as recently as March that targeted Verizon mobile customers. The campaign used an identifier for Verizon's Electronic Customer Relationship Management platform, called 'ecrm,' to make the phishing kit look legitimate.
The phishing kit included domains such as ecrmverizon.com, ecrmverizonwireless.com, and ecrmemail-verizonwirelesss.info, all of which were registered in the past few months. These domains were used to host the phishing kit and make it look like a genuine Verizon page.
Verizon customers are constantly targeted by phishing campaigns, and the company is aware of this. A page is available with variations of the fraud attempts to warn users to be on guard.
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