UPC Poland Enhances Network Operations with New System

UPC Poland has taken a significant step forward in optimizing its network operations with the implementation of a new system. This cutting-edge technology enables the company to streamline its processes, reducing the time spent on tasks and increasing overall efficiency.

The new system allows for real-time monitoring of network performance, enabling UPC Poland to quickly identify and resolve issues. This proactive approach minimizes downtime and ensures a seamless experience for customers.

By leveraging this advanced technology, UPC Poland is better equipped to handle the growing demands of its customers, providing a more reliable and responsive service.

UPC Poland is a leading provider of innovative cable television solutions, optic fiber Internet, as well as mobile and landline networks for private and business clients in Poland.

The company has over 1,500,000 subscribers, making it a significant player in the Polish market.

UPC Poland wanted to improve their process of fieldwork technician management, which is related to network operations and maintenance as well as handling outages and failures.

They decided to cooperate with Globema and implement GeoTask for fieldwork management, which significantly shortened task completion and improved workflow between UPC and technical partners.

UPC Poland, now known as Play, faced a significant challenge after switching to a different technical partner for network maintenance. This change led to a search for a solution to improve the process of commissioning, executing, and accounting work related to network maintenance.

The company needed a better way to handle failures. They were looking for a solution to streamline their process.

At UPC Poland, the Field Service Management system, GeoTask, was implemented to improve the efficiency of Customer Operations and Network Operations.

GeoTask was already being used by UPC Poland to install and initiate services for new clients, switch subscriptions, and solve Internet connection issues.

The system was expanded to include Network Operations service, which improved network maintenance and operations.

UPC Poland's employees working in Customer Operations and Network Operations can now use a single system to improve their effectiveness.

The GeoTask system supports Network Operations at UPC by improving network maintenance tasks and outage and failure management in various network objects.

Before GeoTask, UPC Poland managed network maintenance work using a different Workforce Management system.

Implementation was a key aspect of UPC Poland's project. They conducted a business process analysis and built a case study to lay the groundwork for their solution.

The team prepared descriptions of required functionalities, which helped inform the implementation of GeoTask, a Field Service Management system. This system was tailored to meet the specific needs of UPC Poland's network maintenance operations.

The implementation involved several key components, including a dispatcher's app, a mobile app for field crews, and the expansion of the solution with network backbone maintenance services and the Warehouse Module. The team also performed system integrations and conducted workshops with UPC's technical partners.

Liberty Global has officially completed the sale of UPC Poland to Play, a subsidiary of Iliad S.A. The deal was worth PLN 7.0 billion, which is approximately $1.7 billion.

The sale will result in a net gain of $600 million for Liberty Global, which plans to use the proceeds for general corporate purposes, including share buybacks.

Play has taken a significant step in expanding its operations in Poland, and the acquisition of UPC Poland is expected to make it the country's second-largest telecom operator.

The combined entity will have 2020 revenues of €1.96 billion and adjusted EBITDA of €697 million.

Liberty Global will provide Play with transitional services for up to four years, including network and IT-related functions.

This deal highlights the growing trend of consolidation in the telecom industry, with companies seeking to expand their reach and improve their offerings.

Play's acquisition of UPC Poland is a significant milestone in its expansion plans, and the company is expected to continue investing in Poland's digital infrastructure.

The sale is a testament to the value of fiber-rich HFC networks in Europe, and the benefits of fixed-mobile convergence (FMC) mergers.

Iliad Group's CEO, Thomas Reynaud, has stated that the acquisition will enable the company to accelerate its investment in fiber networks and contribute to Poland's digital transformation.

The deal is expected to benefit consumers and businesses in Poland by providing more innovative and comprehensive offers.

Here is a summary of the key facts about the sale:

GeoTask was already implemented at UPC Poland to improve Customer Operations, but it was expanded to include Network Operations to improve network maintenance and operations.

The Field Service Management system, GeoTask, supports Network Operations at UPC by improving network maintenance tasks and outage and failure management in various network objects.

The company's employees working in Customer Operations and Network Operations can now use a single system to improve their effectiveness.

GeoTask was implemented in the Network Operations field for network maintenance, including the dispatcher's app and mobile app for field crews.

A key feature of the GeoTask solution is the Equipment Return Module, which helps collect data on returned devices and stores it for report purposes.

The solution also includes the Warehouse Module, used for tracking the life cycle of CPE (Customer Premise Equipment) belonging to technicians and clients, as well as stored in the company's warehouses.

System integrations were performed to ensure seamless functionality between different components of the solution.

Workshops were conducted with UPC's technical partners to ensure smooth completion of network operations.

The solution was implemented to improve network maintenance and operations, replacing the previous Workforce Management system used by UPC.

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UPC Poland has a history of working with Globema, a company that provides them with various solutions such as GeoTask and the Polish Database of Buildings (BOB).

Their experience with Globema's solutions led to a decision to expand their system with network maintenance services.

The integration of Globema's systems allows UPC Poland to manage fieldwork technicians and respond promptly to outages or unexpected situations.

This integration also provides UPC Poland with information about network elements, giving them a better understanding of their infrastructure.

System integration was a key focus for UPC Poland, allowing them to streamline their operations and improve efficiency. Implementing a system that could be integrated with other existing systems at UPC significantly shortened outage repair time.

This integration also made it possible to commission maintenance work to technical partners and easily settle finances. The benefits of this system integration are clear, with a significant reduction in outage repair time.

Play's acquisition of UPC Polska has had a significant impact on the Polish telecommunications market.

In 2022, Play acquired 100% of UPC Polska's shares from its partner UPC Poland Holding B.V., a Liberty Global subsidiary.

This move reflects Play and iliad's efforts to invest in mobile and broadband networks and services of the new generation.

The acquisition is part of Play's long-term ambition to develop a nationwide connectivity network in Poland.

Play has also sold 50% of its stake in Polski Światłowód Otwarty to InfraVia.

The deal involved Play transferring its HFC UPC Polska network, covering 3.7 million households, to the new partner.

Polski Światłowód Otwarty will expand its internet services to over 6 million households in the medium term.

Curious to learn more? Check out: Polska Telewizja Kablowa

UPC Poland is a leading telecommunications company in Poland, founded in 2000 by a consortium of European investors.

It offers a wide range of services, including broadband internet, TV, and phone, as well as mobile services.

A unique perspective: Internet in Poland

The company has a strong presence in the Polish market, with over 2 million customers across the country.

UPC Poland is known for its innovative services and products, such as its fiber-optic network and advanced TV platforms.

The company has invested heavily in its network infrastructure, with over 90% of its customers having access to fiber-optic connections.

UPC Poland is a subsidiary of Liberty Global, a global telecommunications company with operations in over 30 countries.