
Proton VPN's money-back policy is a great safety net for those who want to try out the service without committing to a long-term contract. You can get a full refund within 30 days of signing up.
The policy is quite straightforward, and you can cancel your subscription at any time to get a refund. Proton VPN offers a 30-day money-back guarantee, which is one of the longest in the industry.
To be eligible for a refund, you must cancel your subscription before the 30-day mark. If you cancel after the 30-day period, you won't be eligible for a refund.
Proton VPN's refund process is also hassle-free, and you can expect to receive your refund within a few days of canceling your subscription.
Refund Policy
Proton VPN offers a 30-day money-back guarantee, which is applicable for all its plans, including the 2-year, 1-year, and 1-month subscriptions.
You can cancel your Proton VPN Plus subscription at any time, but you won't be eligible for a refund if you do so after the 30-day refund period has passed.
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To request a refund, you'll need to contact Proton VPN's customer support team via live chat or email. You can log in to your account, go to your account, and select "Chat with us" to get in touch with the support team.
Proton VPN allows its users to cancel their VPN subscription by simply reaching out to its customer support team. You can also cancel your subscription manually, but you'll still need to contact Proton VPN's customer support to request a refund.
To cancel your subscription manually, select the "Subscription" tab from the top left corner of the homepage, then scroll to the bottom of the page and find the "Downgrade account" button.
You won't qualify for a refund if you paid for your subscription using cash or bank transfer – only credit/debit cards, PayPal, and Bitcoin payments can get a refund upon cancellation.
Here are the payment methods that are eligible for a refund:
- Credit/debit cards
- PayPal
- Bitcoin
For every other Proton product, i.e., other than a Proton VPN Plus subscription, the company offers prorated refunds. This means that if you cancel after 30 days of purchase, you'll still receive a refund for the duration of the plan that remains unused.
Cancellation and Refund Process

Proton VPN offers a 30-day money-back guarantee, which is standard for top VPNs. You can cancel your subscription and get a refund within this timeframe.
To cancel your Proton VPN subscription, you can contact their customer support team via live chat or email. Simply log in to your account, select "Chat with us" to get in touch with their support team, and request them to cancel your subscription.
Alternatively, you can cancel your Proton VPN paid plan firsthand by selecting the "Subscription" tab from the top left corner of the homepage, scrolling to the bottom of the page, finding the "Downgrade account" button, and clicking on it to end your paid subscription and become a user of the Proton VPN Free plan.
However, even if you cancel your subscription manually, you'll still need to contact Proton VPN's customer support to request a refund.
If you're in a rush to cancel your Proton VPN account and get a refund, follow these three easy steps:
- Downgrade your subscription – Go to your Proton VPN account, open the dashboard, and switch to the free plan.
- Contact customer support and remind them about your refund. Submit a refund request through the online support form. Processing it usually takes up to 14 days.
- Choose another VPN – Don't be too quick to conclude that if Proton VPN didn't work for you then it would be the same with other services.
Before requesting a refund, it is often necessary to downgrade your subscription to a free plan. This step is a standard procedure to ensure that no further charges are applied while your refund is being processed.
Proton VPN monitors refund requests to prevent abuse of their refund policy. If you have previously requested and received refunds, the company may review your case and deny further refunds.
Refund Entitlement

Proton VPN offers a 30-day money-back guarantee, which is a standard policy in the industry.
The refund policy is applicable for all its plans, including the 2-year, 1-year, and 1-month subscriptions, as long as you cancel within the 30-day period.
However, if you cancel after the 30-day period has passed, you won't be eligible for a refund, even if you turn off auto-renewal.
You can still cancel your subscription manually, but you'll need to contact Proton VPN's customer support to request a refund.
Proton VPN monitors refund requests to prevent abuse of their refund policy, so be aware that if you've previously requested and received refunds, they may deny further refunds.
To cancel your Proton VPN subscription, you can reach out to their customer support team via live chat or email, or you can do it yourself by downgrading your account to a free plan.
However, even if you cancel your subscription manually, you'll still need to contact Proton VPN's customer support to request a refund.

Here are the payment methods that qualify for a refund: credit/debit cards, PayPal, and Bitcoin payments. Cash and bank transfer payments do not qualify.
If you cancel your Proton VPN Plus subscription after 30 days, you won't qualify for a refund, but you can still cancel your subscription and turn off auto-renewal.
For other Proton products, prorated refunds are offered, but the refund will be made in Proton credits, which will be added to your account.
Payment and Refund
Proton VPN offers a 30-day money-back guarantee for all its plans, including the 2-year, 1-year, and 1-month subscriptions.
If you cancel your Proton VPN subscription after the allotted 30 days of the refund period have passed, you won't be eligible for a refund. However, you can still cancel your subscription, and your subscription will remain active until the billing cycle ends.
You can cancel your Proton VPN subscription by reaching out to its customer support team via live chat or email, or by selecting the "Subscription" tab from the top left corner of the homepage and clicking on the "Downgrade account" button.
To request a refund, you must have paid for your subscription using a credit/debit card, PayPal, or Bitcoin. If you paid with cash or bank transfer, you won't qualify for a refund.
Here are the payment options that qualify for a refund:
- Credit/debit card
- PayPal
- Bitcoin
Type Of Payment

When you purchase a Proton VPN subscription through third-party vendors like the App Store or Google Play Store, their refund policies will apply, which might be different from Proton VPN's direct policy.
You need to understand and follow the refund procedures of these third-party services to ensure your refund request is processed correctly.
Proton VPN doesn't offer refund options for payments made via cash or bank transfers, as per their terms and conditions, which means these payments are non-refundable.
If you're considering trying Proton VPN within its 30-day money-back guarantee and then canceling it, it's best to choose another payment option.
Data Usage
Proton VPN's refund policy is designed to favor users, and data usage doesn't affect your eligibility for a refund.
You can use the VPN for data-intensive tasks like streaming videos and downloading large files without worrying about losing your refund eligibility.
Your entitlement to a refund remains unaffected, regardless of how much or how little you've used the service.
Downgrading to a free plan is a recommended step to prevent additional billing cycles while your refund request is being handled.
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