Net2Phone VoIP Review and Comparison for Business Use

Net2Phone is a popular VoIP service that's been around since 1995, making it a well-established player in the market.

Their business plan starts at just $19.95 per month, which is a great option for small to medium-sized businesses on a budget.

One of the standout features of Net2Phone is its high-quality voice and video calling, which is perfect for remote teams and clients.

This service is also known for its reliability, with a reported uptime of 99.99% in the past year.

Net2Phone offers a range of features that can benefit your business. With a virtual receptionist, you can customize your greeting and call routing option. This is available across all plans, including Essentials, Professional, and Enterprise.

You'll also have access to normal voicemail and voicemail transcript options, call screening, call forwarding, and call flip options. However, some features like call queues and access to localised and toll-free numbers are only available as add-ons across all pricing tiers.

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Here are some of the key features available from Net2Phone:

These AI features are only included in the Professional plan, which costs at least $24.99 per user, per month. If you want access to these features in the Essentials plan, you can pay for them as an add-on service.

Net2Phone offers a range of features that can benefit your business. You'll have access to a virtual receptionist with a customizable greeting and call routing option, available across all pricing tiers.

Call management features are a key benefit of working with Net2Phone. You'll have access to normal voicemail and voicemail transcript options, call screening, call forwarding, and call flip options across all plans.

Net2Phone also offers AI features, which can help streamline operations and improve productivity for your team. These features include call summary, follow-up emails, and call transcription.

The AI features are only included in the Professional plan, which costs at least $24.99 per user, per month. If you want access to these features in the Essentials plan, you can pay for them as an add-on service.

Some of the AI features available as add-ons include AI coaching notes and advanced call analytics. However, if you're looking to train new employees on the phone, you might want to consider another provider, as important features like call monitoring, call barging, and call whispering are not available on any pricing tier.

Net2Phone's VoIP features include SIP trunking, call centers, cloud PBX, and team integrations. You'll also get unlimited international calls to the US, Canada, and over 40 other international countries, as well as video conferencing and business text messaging.

Here are some of the unified communications tools available with Net2Phone:

Net2Phone's integrations make it a versatile solution for various industries. Net2Phone integrates with Salesforce, allowing for seamless communication with customers, contacts, and prospects.

This integration guarantees accurate data and automatically populated calls, putting all a user's needs in one place, including customer support and sales teams. Having this feature can be a huge time-saver.

Net2Phone also integrates with Microsoft Teams, making it easy to make and answer calls directly from browsers. This keeps mobile phone numbers private and provides complete and easy access to Net2Phone's customer support.

With Zapier integration, you can connect Net2Phone with over 3000 applications to automate tasks, build connections, and streamline workflows.

Call Handling is a crucial aspect of any business, and Net2Phone has got you covered. All plans include basic call handling features like call forwarding, call waiting, voicemail, and call screening within Net2Phone's calling app interface called Sonar.

You can easily set up specific time frames and date ranges for call forwarding, as well as set custom music for when users are on hold with your phone line. This makes it simple to manage your calls and provide a professional experience for your clients.

Net2Phone also offers advanced call queue settings, including round-robin, linear hunt, and linear cascade options, allowing you to prioritize agents and route calls accordingly. This is especially useful for larger businesses with multiple teams and departments.

Here are some key call handling features available in Net2Phone:

These features can be customized to fit your business needs, providing a seamless and efficient call handling experience for your clients.

Call management features are a crucial aspect of any business phone system, and Net2Phone offers a robust set of features to manage your calls efficiently.

Net2Phone's call management features include a virtual receptionist with a customizable greeting and call routing option, available across all plans. This feature is a game-changer for businesses that want to present a professional image to their customers.

All plans also include basic call handling features like call forwarding, call waiting, voicemail, and call screening within Net2Phone's calling app interface, Sonar. However, features like call queues, extension mirroring, and receptionist console access are only available as paid add-ons or on higher tiers.

Net2Phone's call management features are designed to simplify the process of setting up and managing your calls. For example, you can easily customize voicemail greetings and set up specific time frames and date ranges for call forwarding. You can also set custom music for when users are on hold with your phone line.

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The receptionist console, also known as an auto-attendant, allows you to organize your extensions and call queues in detail. This feature is particularly useful for businesses with multiple locations or departments.

Net2Phone's call management features are highly customizable, allowing you to tailor them to your specific business needs. You can set up different call queue settings, including simultaneous ring, round-robin, linear hunt, and linear cascade. You can also create sub-auto-attendants that act as further tiers in your calling tree.

Here are some of the key call management features available in Net2Phone:

Net2Phone offers 24/7 technical support via phone at 866-978-8260 (Option 2). You can also reach the accounting team for billing inquiries at the same number.

The support hours for email lines are unclear, but phone support is a better option for immediate concerns.

You can call 1-877-729-6671 (Option 2) for sales-related questions.

Here are the phone support options listed:

Net2Phone's AI features are quite impressive, but it's worth noting that they're only available on the Professional plan, which costs at least $24.99 per user, per month.

You'll get automated summaries of your calls, as well as clear next-step suggestions and reminders to follow up when necessary. Follow-up emails can also be automatically sent, generated by AI based on your most recent call.

Full transcriptions of all your calls are available, powered by AI services. However, if you want access to these features in the Essentials plan, you can pay for them as an add-on service.

Other AI features available as add-ons include AI coaching notes and advanced call analytics.

Net2Phone has some decent charts and analytics tools baked into its platform, but they're only accessible to office managers and call center supervisors with the relevant user permissions. These tools offer seven types of graphical representation: line, gauge, single stat, table, grid, note, and iframe.

You can customize each chart to retrieve and visualize specific details, such as the breakdown (aggregate, per queue, per agent), specific call queue(s), and upper limit for single statistics.

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Net2Phone's pricing depends on the number of users you have, with a "per user, per month" model that offers discounts for larger teams.

The Essentials plan costs $27.99 per user, per month for up to nine users, but drops to $21.99 per user, per month with 10-24 users, and $19.99 per user, per month with 25-99 users.

For the Professional plan, you'll pay $34.99 per user, per month for up to nine users, but it goes down to $26.99 per user, per month with 10-24 users, and $24.99 per user, per month with 25-99 users.

Here's a breakdown of Net2Phone's pricing plans:

Net2Phone offers a range of support channels, including phone lines and email lines, which are accessible 24/7. For immediate concerns, using the phone lines is probably a better bet.

You can reach technical support at 866-978-8260 (Option 2), billing inquiries at 866-978-8260 (Option 3), or sales at 1-877-729-6671 (Option 2).

Net2Phone's pricing plans vary depending on the number of users you have. For smaller teams, the Essentials plan costs $27.99 per user, per month for up to 9 users.

The good news is that the price drops significantly as your team grows. With 10-24 users, the Essentials plan costs only $21.99 per user, per month.

For larger teams, Net2Phone offers a Professional plan that costs $34.99 per user, per month for up to 9 users. However, this price also decreases as your team grows, reaching $24.99 per user, per month for teams of 25-99 users.

Here's a breakdown of Net2Phone's pricing plans:

For teams with more than 100 users, you'll need to contact Net2Phone directly to get started.

Net2Phone offers a range of support channels tailored to meet the needs of US businesses, making the assistance accessible and efficient.

You can reach Net2Phone's technical support team 24/7 by calling 866-978-8260 (Option 2).

Immediate concerns are best handled by using the phone lines, as the exact support hours for email lines are unclear.

To contact the accounting team for billing inquiries, dial 866-978-8260 (Option 3).

Sales-related questions can be answered by calling 1-877-729-6671 (Option 2).

Here are the phone support options summarized:

If you're looking for alternatives to Net2Phone, you've come to the right place. There are plenty of reliable VoIP solutions out there, and I'm here to help you compare them.

Some of the best Net2Phone alternatives include Dialpad, Vonage, 8×8, GoTo Connect, Ooma, Nextiva, and RingCentral.

These providers offer a range of features and pricing plans to suit different business needs. For example, Dialpad is great for small customer service teams, while 8×8 offers 24/7 customer support.

Here's a quick rundown of some of the key features and pricing of each alternative:

As you can see, each alternative has its own strengths and weaknesses, and it's worth exploring each option to see which one best fits your business needs.

Our research process involves evaluating VoIP systems across various categories, including call management features, communication channels, training features, customer support, security options, and pricing factors. We use a framework that assigns different weights to each category to ensure we're considering the most important aspects for our readers.

We assessed 11 market-leading VoIP service providers, including Net2Phone, to provide the most useful recommendations to US businesses. Our evaluation process is comprehensive and time-consuming, requiring hundreds of hours of research.

Here's a breakdown of Net2Phone's pricing plans, which start at $19.99/user/month for the Essentials plan and $24.99/user/month for the Professional plan, with custom pricing for the Ultimate plan. Note that toll-free and international numbers cost extra in all plans.

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Net2Phone offers a range of pricing plans, with discounts available for larger teams.

The Essentials plan starts at $19.99 per user per month, while the Professional plan starts at $24.99 per user per month.

Net2Phone integrates with a small number of third-party solutions, including Google Calendar, Microsoft Teams, and Salesforce.

You can access a range of communication channels, such as team messaging, video, and call conferencing, across the Net2Phone platform.

Net2Phone offers unlimited international calling to 40+ countries in its Professional plan.

Here are the Net2Phone pricing plans compared:

We researched 11 market-leading service providers to make recommendations to US businesses in 2025.

Our in-house research framework and ranking process allowed us to evaluate each system across eight core categories of interest.

Each category was weighted differently, which helped us get a comprehensive view of each VoIP system.

We asked some key questions to get the answers that would help operations the most.

Our evaluation process involved combining the results from each category to come up with a final score.

This process enabled us to provide the most useful recommendations to US businesses in 2025.

Our research process involves evaluating VoIP phone systems across six key categories: call management features, communication channels, training features, customer support, security options, and pricing factors. We consider these areas essential for businesses to make informed decisions about their communication needs.

We've identified that call management features are a crucial aspect of a VoIP system, including basic features like call forwarding and voicemail, as well as more advanced features like auto-attendant and interactive voice response (IVR).

Communication channels are also vital, with features designed to support communication beyond calling, such as integrations with websites and social media platforms. Net2Phone, for instance, offers a range of communication channels, including team messaging, video, and call conferencing.

Training features are another important consideration, with features like call barge, call whisper, and performance dashboards designed to support onboarding and training. However, Net2Phone's training features are highly limited.

Customer support is also a key area of evaluation, with factors like online resources, knowledge bases, and access to customer support representatives and AI chatbots considered. Net2Phone offers customer support, but the specifics of their support are not detailed in our research.

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Security options are a critical aspect of any VoIP system, with measures and features implemented to ensure the confidentiality, integrity, and protection of voice communications and data. However, our research does not provide detailed information on Net2Phone's security options.

Pricing factors are also evaluated, including monthly subscription fees, domestic and international call rates, setup fees, hardware costs, and extra costs like add-on features or services. Net2Phone's pricing structure is described in our research, with the Professional plan starting at $24.99 per user, per month, and offering unlimited international calling to 40+ countries.

Here is a summary of the core research areas for VoIP phone systems:

As we wrap up our look at Net2Phone, it's clear that this pioneering VoIP service had a significant impact on the telecommunications industry.

Net2Phone was founded in 1995, marking the beginning of a new era in voice over internet protocol technology.

By 1998, Net2Phone had already gained a significant following, with over 1 million subscribers and a presence in over 40 countries.

The service's innovative approach to long-distance calling, where users could make international calls for as little as $0.02 per minute, was a game-changer for people who wanted to stay in touch with loved ones abroad.

Net2Phone's technology allowed users to make calls from their computers, revolutionizing the way people communicated over long distances.

Unfortunately, Net2Phone's financial struggles led to its eventual sale to IDT in 2001, marking the end of an era for this pioneering VoIP service.

Despite its demise, Net2Phone's legacy lives on, paving the way for future innovations in voice over internet protocol technology.

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