Maxis Communications Overview and Services

Maxis Communications has been a leading telecommunications provider in Malaysia since its establishment in 1995.

The company offers a wide range of services, including broadband, mobile, and TV services.

Maxis has a large network of over 11,000 base stations and 1,500 cell sites, providing extensive coverage across the country.

This extensive network enables Maxis to offer high-speed internet and mobile services to its customers.

Maxis Communications has a strong presence in the Malaysian market, with over 10 million customers.

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Maxis offers a wide range of products and services to its customers, including prepaid and postpaid plans, as well as various features like MMS, WAP, and Internet services.

One of the most popular prepaid plans offered by Maxis is Hotlink, which has a massive 6.3 million subscribers in Malaysia.

Maxis also offers IDD 132, a service that allows customers to make cheap international calls to selected countries at a rate of 20 sen per minute.

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In addition, Maxis provides various features for corporate customers, including VSAT and BlackBerry handphones.

Here's a breakdown of the frequencies used on Maxis' network in Malaysia:

Maxis offers a wide range of products and services to its customers, including prepaid plans, postpaid plans, and broadband services.

Their prepaid plan, Hotlink, has gained popularity with over 6.3 million subscribers in Malaysia, making it one of the largest prepaid plans in the country.

Maxis also provides postpaid plans, IDD services, and mobile internet services, including free basic internet for its Hotlink users, offering download speeds of up to 64kbit/s.

In addition, Maxis offers high-speed broadband services for home and business users, with speeds of up to 800Mbit/s.

The company operates 2G EDGE, 4G LTE, and 4G LTE-A networks, with a 100% 4G population coverage in Klang Valley, Penang, and Johor Bahru, and 88% nationwide coverage.

Here's a breakdown of the frequencies used on Maxis' network in Malaysia:

eKelas Usahawan is a digital marketing program launched by Maxis, a structured platform to empower women entrepreneurs in rural communities. It was officiated by Datuk Seri Rina Mohd Harun on 26 March 2021.

The response to the program was extremely positive, with a vast majority of participants being women. Maxis decided to launch eKelas Usahawan as a dedicated women's program due to this.

The program consists of a series of digital marketing workshops with a practical and hands-on approach. This is to equip entrepreneurs with digital tools and skills to help them grow their respective business and expand their income opportunities.

Curious to learn more? Check out: Maxis Handphone Plan

Prepaid SIM registration is about to get a bit more secure in Malaysia. All prepaid SIM card registrations will soon require verification through MyDigital ID.

This change is expected to be enforced by the end of this year.

Maxis Communications has a disappointing 1.7-star rating based on 81 customer reviews, indicating that consumers are mostly dissatisfied with their services.

Consumers are not pleased with the company's Discounts and Special Offers, and its Exchange, Refund and Cancellation Policy is also a point of contention.

A significant number of users, around 29%, would likely recommend Maxis Communications to a friend or colleague, despite the overall negative sentiment.

The company's rating distribution reveals a lack of human touch in its customer service, with many users expressing frustration with automated services and a non-existent customer care hotline.

Here are some common issues users have with Maxis Communications:

Maxis Communications is a company with a complex ownership structure. Ananda Krishnan holds 22% of the shares, while the majority are owned by Usaha Teguh, a joint venture between Ananda Krishnan and Tabung Amanah Tun Fuad Stephens.

The company made headlines when it was rumored to be sold to a foreign company, with SingTel and China Mobile reportedly buying 61% of the shares for RM1.4 billion. However, this turned out to be false, and British Telecom actually acquired only one-third of the company's equity for RM1.8 billion.

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Maxis Communications has a rating of 1.7 stars based on 81 customer reviews, indicating that consumers are mostly dissatisfied with the service. Only 29% of users would likely recommend Maxis Communications to a friend or colleague.

The company's strengths include its wide coverage and efficient billing system, with a deduction of RM20. However, customers have reported issues with the customer care hotline, automated customer service, and lack of human touch.

Here are some common complaints about Maxis Communications:

Most users ask for a refund as a solution to their issues, and many recommend choosing other service providers.

Maxis Communications is controlled by Malaysian tycoon Ananda Krishnan. He has a significant influence over the company's decisions.

The company's shares are listed on Bursa Malaysia, which is part of the KLCI index, a prestigious list of the top 30 companies by market capitalisation.

BGSM Equity Sdn. Bhd. owns 62% of Maxis Communications. This is the majority stakeholder in the company.

The ownership structure of BGSM Equity Sdn. Bhd. is quite complex, with three main entities holding shares. Usaha Tegas, a private company controlled by Krishnan, owns 35% of BGSM Equity Sdn. Bhd.

Harapan Nusantara, a "discretionary trust for Bumiputera object(ives)", holds 30% of BGSM Equity Sdn. Bhd. This trust has a specific purpose, which is to benefit the Bumiputera community.

Saudi Telecom Company owns 25% of BGSM Equity Sdn. Bhd. This stake gives the company a significant say in the operations of Maxis Communications.

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In certain areas, Maxis' network coverage can be a concern. No signal at all is reported in the Sqwhere Sungai Buloh area, making it a poor choice for subscribers.

This issue is not limited to one location. Putra Avenue, Putra Heights, also experiences poor connection with frequent call disconnections, requiring repeated callbacks.

Loyal customers like one who has been with Maxis for over 10 years are not immune to these issues. Despite paying almost 1k every month for their services, they still face connectivity problems.

Some areas with poor Maxis line connections include Putra Avenue, Putra Heights, and PFCC Puteri Puchong. The frequent disconnections can be frustrating, especially for those who rely on their phone lines for work or personal use.

Here are some specific areas with reported poor Maxis connection issues:

Maxis Communications offers a range of services and plans to cater to different needs. Their 4G LTE and 4G LTE-A networks provide high-speed internet access, with 100% population coverage in Klang Valley, Penang, and Johor Bahru, and 88% nationwide coverage as of 2016.

Maxis has also introduced innovative plans, such as the #Hotlink plan, which offers free internet services on cellular networks. This plan, launched in 2013, provides download speeds up to 64kbit/s, making it suitable for basic internet activities like checking Facebook, Twitter, and Wikipedia on mobile-optimized sites.

The #Hotlink plan essentially eliminates data overage charges, which were previously implemented at MYR 0.10/10KB. This plan is a great option for those who want to enjoy the internet on-the-go without worrying about excessive data charges.

Maxis launched its 3G service on July 1, 2005, with a gradual rollout of data card services starting in February 2005.

The initial coverage areas included Lembah Klang, which comprises Kuala Lumpur and most of Selangor, Pulau Pinang, Johor Bahru, and Kuantan.

Maxis adopted a "city-centric" strategy for 3G, focusing on high-traffic areas and strategic locations. This meant that 3G services were only available in areas with heavy data usage or of significant importance, such as Putrajaya, the country's administrative capital.

Some key features of Maxis 3G include video calling and mail, video packet-switched services, traffic monitoring, full song downloads, and 3G data cards.

Here are some of the key features of Maxis 3G:

By September 2006, Maxis had launched 3.5G (HSDPA) services, targeting the mass market and home users. The rollout of 3.5G services was gradually implemented across the country, with areas like Pulau Pinang and parts of Lembah Klang, Johor Bahru, and Kuantan being upgraded by December 2006.

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Maxis FastTap is a game-changer in the world of mobile payments. It's Malaysia's first Near Field Communication (NFC) service, offering a seamless and secure way to make transactions.

This service integrates Touch 'n Go, Visa Wave from Maybank, and other banks, making it a one-stop-shop for all your payment needs.

Maxis FastTap is a convenient option for those who want to ditch their cash and cards.

Maxis offers a range of e-book services, starting with Maxis eBooks, which was launched on 16 April 2012.

At launch, Maxis eBooks made over 300,000 books available in its e-book store, which can be accessed through the web, an iPad application, or an Android tablet running Honeycomb or newer.

Tune Talk has made it possible for citizens from Malaysia and Indonesia to make payments for mobile top-ups, PLN electricity tokens, and more across borders.

This means you can now pay for these services from either country without any issues.

Maxis Communications has had its fair share of service disruptions, with some areas in Kuching, Bau, and Lundu experiencing mobile service issues.

Regular customers, like the writer, have experienced these disruptions multiple times, questioning the effectiveness of the long-term solution implemented by Maxis.

Paying top dollar for a home fiber plan, customers like the one who expressed frustration, feel shortchanged when they encounter issues such as wrongly plugged fiber cables.

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To ensure a great customer experience, it's essential to take online reviews seriously. Real people who provide valid contact information and haven't been caught misusing the website can offer valuable insights.

Reviews from genuine customers can make or break a company's reputation. For instance, a review from a real person who provided valid contact information can be a trustworthy source of information.

A reputable review platform verifies users to prevent misbehavior. This helps to build trust with potential customers.

Recurring service disruptions are a major issue for customers, as seen in the example of MAXIS subscribers in Kuching, Bau, and Lundu experiencing frequent network outages.

RM0: MAXIS acknowledged the problem, stating that their service had been restored, but the same issue kept happening, leaving customers frustrated.

Customers are paying for a reliable internet service, but they're not getting it. One user had to deal with a wrongly plugged fiber cable, which is unacceptable for a service that costs over RM200.

The lack of a long-term solution to these disruptions is a major concern. A customer had to call customer service to report the issue, only to be told that the problem was with the fiber cables.

Customers like this one are accumulating credits due to the frequent network failures. If they could get a refund of RM5 for each failure, they might have accumulated RM100 worth of credits by now.

This highlights the need for a more reliable and efficient service, one that doesn't leave customers feeling like they're not getting value for their money.

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If you decide you no longer want to be a part of the Maxis Communications community, you can easily terminate your account.

To do this, simply log in to your account and navigate to the account settings page, which can be found under the "My Account" tab.

You'll need to click on the "Delete Account" button to initiate the process.

Maxis offers its postpaid subscribers six months of complimentary access to sooka Premium, allowing customers to enjoy live sports and entertainment content.

This means you can catch all the latest matches and shows without breaking the bank.