
If you're looking for a broadband provider in the UK, you have plenty of options.
BT is one of the largest broadband providers in the UK, offering a range of plans to suit different needs and budgets.
Virgin Media is another popular choice, known for its fast fibre-optic broadband and reliable services.
TalkTalk is a budget-friendly option that offers affordable plans with no contract or upfront fees.
Plusnet, on the other hand, is a great choice for those who value customer service, with a range of plans that cater to different needs.
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List of Providers
In the UK, you've got a wide range of broadband providers to choose from, each with its own strengths and weaknesses. One of the biggest providers is BT, which uses Openreach as its underlying network.
Andrews & Arnold is another option, but it's worth noting that they started using CityFibre in addition to Openreach in November 2022. This means that their network is now more diverse and resilient.
If you're looking for a provider that's focused on rural areas, GoFibre is a great choice. They're building infrastructure to connect rural areas in Scotland and northern England with internet.
You can also consider Community Fibre, which has its own underlying network and offers fast and reliable internet speeds. And if you're in the Hull area, KCOM is a good option, as it's the only telecoms provider in the area.
Here's a list of some of the main broadband providers in the UK, along with their underlying networks and notable features:
I hope this helps you get started on your search for the perfect broadband provider!
Ranked by Complaints
Virgin Media topped the list of broadband providers in the UK, with the most complaints lodged against them in 2020.
BT took the second spot, with 17,119 complaints, making up 10% of the total complaints against all providers.
TalkTalk had a relatively low number of complaints, but still made it to the top 5, with 7,141 complaints.
The number of complaints against BT was significantly higher than the industry average, which was 5,700 complaints per 100,000 customers.
EE and Plusnet also made it to the top 5, with 6,444 and 5,844 complaints respectively.
The complaints against these providers were largely due to issues with installation, billing, and customer service.
Selecting a Provider
When choosing a broadband provider, it's essential to consider the features that matter most to you, such as download speed and affordability.
Your property's location can affect the availability of certain broadband networks, including Full Fibre and ADSL connections.
You can use online tools to check which broadband deals are available in your area by entering your postcode into a widget, which will show you the specific options available.
The availability of certain broadband providers can be limited to specific locations, so it's crucial to check what's available in your area before making a decision.
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Providers
Virgin Media is a top choice for UK broadband, offering a relatively new Gig2 tariff with speeds of up to 2Gbps in certain locations. Community Fibre is another option, providing the quickest download speeds on the market at 3Gbps, although this is only available in select areas of London.
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EE is a major player in the UK broadband market, having recently announced a new 1.6Gbps per second package. However, this speed is still slower than what Community Fibre offers.
If you're looking for ultrafast broadband speeds, there are several other options to consider. These include Sky's 'Gigafast' package, which offers speeds of 900Mbps, as well as BT's 'Full Fibre 900' and Vodafone's 'Full Fibre 900' packages, both of which also offer 900Mbps speeds.
Plusnet is another popular option, offering speeds of up to 10Mbps for £19 a month. They also have rolling contracts and unlimited data, making them a great choice for those on a budget.
Here are some of the top broadband providers in the UK, along with their maximum speeds:
Community Fibre's focus is on delivering reliable connections through a 100% full-fibre network, making them a great choice for those who need a fast and reliable connection.
Frequently Asked Questions
Who is the most popular broadband provider in the UK?
BT Group, including BT, EE, and Plusnet, is the largest broadband provider in the UK with approximately 8.8 million customers as of March 2025. However, customer satisfaction may vary among its brands and competitors.
How many broadband connections are there in the UK?
As of Q1 2023, there were approximately 28.1 million fixed broadband lines in UK homes. This number has been steadily increasing, with 800,000 new connections added since Q3 2022.
Who provides the cheapest broadband in the UK?
The cheapest broadband in the UK is offered by Onestream and Community Fibre, starting from £16.50 per month. For a full fibre connection, Community Fibre is the most affordable option at £17.99 per month.
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