Isp Service Ratings Compared Nationwide

If you're tired of slow internet speeds and dropped connections, it's time to take a closer look at ISP service ratings nationwide. According to our research, Verizon Fios tops the list for speed and reliability.

Verizon Fios boasts speeds of up to 940 Mbps, making it a great choice for heavy internet users.

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The American Customer Satisfaction Index (ACSI) helps internet service providers (ISPs) identify areas for improvement by analyzing customer satisfaction data.

In 2025, the overall ISP service rating was 72, a 1% increase from 2024.

The ACSI evaluates ISPs annually, with the most recent data available from 2025.

Twenty-three major ISPs, plus an aggregate of smaller service providers, are included in the analysis.

ISPs like AT&T Fiber and Verizon Fios have seen a decline in customer satisfaction, with ratings of 78 and 76 respectively in 2025.

In contrast, Optimum Fiber (Altice USA) has seen an 8% increase in customer satisfaction, with a rating of 71 in 2025.

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The ACSI also tracks benchmarks such as quality of mobile app, internet service reliability, and video streaming quality.

In 2025, the quality of mobile app scored 82, a 2% decrease from 2024.

Internet service reliability scored 81 in 2025, a 1% decrease from 2024.

The top-rated ISP overall is Comcast Xfinity Internet, known for its high speeds and availability.

Comcast Xfinity Internet offers a range of plans, including some of the highest speeds in the US.

Here are the top 5 ISPs in the ACSI rankings for 2025:

The science of internet service provider (ISP) satisfaction is a complex one, but fortunately, we have some data to help us out. The American Customer Satisfaction Index (ACSI) has been tracking ISP customer satisfaction since 2013, with updates annually.

The ACSI measures customer satisfaction across various industries, including ISPs. In 2024, the average customer satisfaction score for ISPs was 71. By 2025, this score had increased to 72, a 1% improvement.

Comcast Xfinity Internet is the highest ranking ISP overall, known for its high speeds and availability. It also allows users to bundle TV, phone, and home security with their internet plans.

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Comcast Xfinity Internet is a popular choice among consumers, and for good reason. It offers internet speeds up to 1,200 Mbps, making it one of the fastest options available.

Comcast Xfinity Internet is also known for its convenience features, including automatic billing and paperless billing discounts.

One of the standout features of Comcast Xfinity Internet is its xFi Gateway and xFi Complete Plans, which provide users with a seamless online experience.

According to the data, Comcast Xfinity Internet is the highest ranking internet service provider overall, with a quality of mobile app rating of 84 in 2024.

Here are some key benefits of choosing Comcast Xfinity Internet:

It's worth noting that Comcast Xfinity Internet is available in many regions, making it a widely accessible option for consumers.

EarthLink offers a range of internet services starting at $59.95 per month, with fiber internet options available. Their customer support is also available via live chat.

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You can get internet speeds up to 1,000 Mbps with EarthLink, and they don't have any contracts or hidden fees. This is a big plus for those who want flexibility in their internet plans.

EarthLink's service area is extensive, but they're not available nationwide. If you're not sure if they're available in your area, it's worth checking.

Here are some key features of EarthLink's internet services:

Your location plays a huge role in selecting an internet provider. The availability of internet service providers varies by location, so you need to check providers available at your specific address.

Metro areas often have more internet availability and a greater variety of providers, like fast fiber optic internet or 5G connections. This is because there's more competition in cities.

In rural areas, internet prices can be higher due to less competition. This means you might have to pay extra costs like dish installation for satellite internet.

Your ZIP code and individual address can even determine the internet speed and the type of internet connections offered nearby.

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Comcast Xfinity Internet is the highest ranking internet service provider overall, according to the latest data from 2025. This is due in part to its high speeds and availability in the United States.

Comcast Xfinity Internet offers users the option to bundle TV, phone, and home security with their internet plans, making it a convenient choice for many.

The company has been providing internet services since 2013, with annual updates to its data. In 2024, the industry average for internet service providers was 71, with Comcast Xfinity Internet scoring high in customer satisfaction surveys.

If you're looking for a reliable internet service provider, Comcast Xfinity Internet is definitely worth considering.

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Our top-rated ISPs offer a range of service features that make them stand out from the rest.

Many of these ISPs provide 24/7 customer support, with some even offering live chat and phone support.

Some ISPs also offer advanced security features, such as built-in firewalls and virus protection, to keep your online activities safe.

We score internet providers based on three key metrics: speed, value, and customer care.

Speed is a crucial aspect of internet service, and providers are scored on how fast they deliver data to users.

Value is another important factor, and we consider the cost and features of each plan to determine its value.

Customer care is also a top priority, and we evaluate how well providers respond to customer needs and resolve issues.

CNET scores providers based on these three metrics, ensuring that users get the best service for their money.

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Spectrum is a popular internet service provider that offers a range of features to its users.

Spectrum's internet speeds can reach up to 400 Mbps, making it a great option for those who need fast and reliable internet.

One of the benefits of choosing Spectrum is that it offers no contracts, giving users the freedom to cancel or change their plans at any time.

Spectrum also provides TV and phone bundling packages, allowing users to combine their services and save money.

Here are some of the key features of Spectrum's internet plans:

Fiber Internet Service Providers are the way to go for fast and reliable internet. In 2024, they accounted for 76% of the market, with AT&T Fiber leading the pack at 80%.

Google Fiber and Xfinity Fiber (Comcast) tied for second place, each with 76% market share. Verizon Fios came in fourth with 77%, while Brightspeed Fiber, Kinetic Fiber by Windstream, CenturyLink/Quantum Fiber (Lumen Technologies), and Frontier Fiber all had 76% market share.

However, by 2025, AT&T Fiber's market share dropped to 78%, while Google Fiber and Xfinity Fiber (Comcast) remained steady at 76%. Verizon Fios also dropped to 76%, and Brightspeed Fiber entered the market with 72%.

Here's a breakdown of the market share of Fiber Internet Service Providers in 2024 and 2025:

Some notable trends in the fiber service market include the decline of CenturyLink/Quantum Fiber (Lumen Technologies) and Frontier Fiber, which both dropped 7% by 2025. On the other hand, Optimum Fiber (Altice USA) increased its market share by 8%.

T-Mobile 5G Home Internet is a strong contender in the non-fiber internet service provider market, with 76 subscribers in 2024 and a projected 78 subscribers in 2025, a 3% increase.

Verizon 5G Home Internet also shows promise, with 74 subscribers in 2024 and a predicted 77 subscribers in 2025, a 4% increase.

Sparklight (Cable One) is another notable player, with 71 subscribers in 2025, but no data available for 2024.

Spectrum (Charter Communications) has 68 subscribers in 2024 and is projected to have 71 subscribers in 2025, a 4% increase.

AT&T Internet has 69 subscribers in 2024 and is predicted to have 70 subscribers in 2025, a 1% increase.

Xfinity (Comcast) has 67 subscribers in 2024 and is expected to have 69 subscribers in 2025, a 3% increase.

The non-fiber internet service provider market is expected to grow, with 68 subscribers in 2024 and a projected 70 subscribers in 2025, an 8% increase.

Here's a summary of the non-fiber internet service providers:

Just over 60 percent of people who participate in surveys about their service plans receive internet as part of a bundle. This is a testament to the convenience and value that bundles offer.

Television is the most popular service bundled with the internet, with 44 percent of people choosing this option.

Speed and performance are crucial factors to consider when choosing an ISP. The quality of speeds relative to other providers can greatly impact your online experience.

To get a sense of a provider's speed offerings, look at the quality of speeds relative to all providers. Some providers, like AT&T Fiber, offer download speeds ranging from 100 to 4,700 Mbps, making them some of the fastest in the country.

Fast speeds are not just about download speeds, however. Upload speeds are also important, especially for those who work from home or use online applications. AT&T Fiber offers no data caps, which means you can upload and download as much as you need without worrying about extra fees.

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The availability of fast speeds across a provider's footprint is another key consideration. Spectrum, for example, offers speeds from 100 to 1,000 Mbps, but availability can vary depending on your location.

Here's a quick comparison of the speed offerings from some popular providers:

Ultimately, the quality of speeds will depend on your specific needs and location. Be sure to research the speed offerings of different providers in your area to find the best fit for you.

For $50.00 /mo, you can expect a competitive internet plan with no hidden fees. Xfinity is a top contender, offering speeds up to 2,000 Mbps and discounts for cellphone customers.

Xfinity is widely available, serving nearly 20 million people across 40 states. They also offer no-contract options, so you don't need to worry about a long-term commitment.

To get the most bang for your buck, consider the following factors: typical monthly costs, cost per megabit, additional benefits, bundle discounts, and assistance for low-income customers.

Here's a quick rundown of what to look for in a provider:

Customer Experience is a crucial aspect of any internet service provider (ISP). Verizon and Xfinity have some of the highest customer satisfaction scores across all survey categories, including price, speed, reliability, and customer service.

Allconnect surveyed over 20,000 internet customers, and the results show that customer care is a significant factor in customer satisfaction. The provider's customer service track record is a key consideration.

The biggest chunk of each provider's score comes from customer care. This includes factors such as the provider's plans and prices, fees, contracts, data caps, and transparency about policies and rate changes.

Verizon and Xfinity have high customer satisfaction scores, but even the best providers tend to have low customer satisfaction ratings in general. This highlights the importance of doing your research and understanding the pros and cons of each ISP.

Here are some key factors to consider when evaluating an ISP's customer experience:

By considering these factors, you can make an informed decision about which ISP to choose and what to expect from their customer experience.

To compare and select the best internet service provider (ISP) for your needs, start by checking the availability of different providers in your area. Your location is crucial in determining the options available to you.

Metro areas often have more internet availability and a greater variety of providers, including fast fiber optic internet or 5G connections. This is in contrast to small rural areas, which may only have slower DSL or satellite options.

To get a more accurate picture, use online tools to check the internet providers available at your specific address. This will ensure that you're not comparing providers that may not be available in your area.

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You can access competitive benchmarking for the largest ISPs, allowing you to compare your performance against competitors across all ISP customer experience metrics.

This benchmarking tool is available to ACSI clients, who can become members today to gain access to this valuable information.

You can view comparisons between different ISPs, such as Cox Internet vs CenturyLink and Frontier Internet vs Spectrum.

These comparisons provide a side-by-side look at the features and performance of each ISP, helping you make informed decisions about your internet service.

Comparing internet providers near you is crucial to ensure you get the best service for your specific location. Your ZIP code and individual address can even determine the internet speed and the type of internet connections offered nearby.

Metro areas often have more internet availability and a greater variety of providers, like fast fiber optic internet or 5G connections. This is because there's more competition in these areas, which drives prices down and forces providers to offer better services.

In contrast, small rural areas may only have slower DSL or satellite options, due to less competition and higher installation costs. This can result in higher prices and extra costs like dish installation for satellite internet.

To find the best internet deals near you, you can compare prices and perks from top internet providers. Many providers offer promotional deals and perks to entice new customers to sign up, which can save you money.

Just be sure to read the fine print of any promotional deal, especially pricing, so you know when the promotional period ends. You can also use competitive benchmarking to compare your performance directly against your competitors across all ISP customer experience metrics.

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