Toogoodtogo Reviews and Legitimacy

Toogoodtogo has a strong online presence, with over 50,000 reviews on Trustpilot, averaging 4.5 out of 5 stars.

These reviews suggest a high level of customer satisfaction, with many users praising the platform's ease of use and variety of donated items.

The platform's legitimacy is further supported by its affiliation with the UK's largest food redistribution charity, FareShare, which helps to redistribute surplus food to those in need.

Toogoodtogo's partnership with FareShare demonstrates a commitment to reducing food waste and supporting the community.

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Too Good To Go has a 2.9-star rating from 17 reviews, indicating that the majority of users are somewhat satisfied with the food-saving experience. However, this rating is also accompanied by 35 complaints.

The app's concept is exciting, but some users have experienced issues with the app's functionality. For example, users have reported incidents where they purchased a "surprise bag" only to find out that the business was not working with the app or did not have any food available.

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Some users have also reported receiving low-quality items in their "surprise bags", such as arugula and prune juice. These items may not be worth the money paid, leading to disappointment and frustration.

Too Good To Go's customer service has been criticized for being unresponsive. In one case, a user reported a complaint to Morrison, but was told to contact the app's customer service instead. The user was left without a resolution to their issue.

Here are some specific complaints reported by users:

These complaints highlight some of the issues that users have experienced with Too Good To Go. While the app's concept is appealing, its execution has been marred by problems with customer service and the quality of the items received.

Too Good To Go's customer service has been a major letdown for many users.

I've received several complaints about the lack of customer service options for issue resolution, with some users being left with no choice but to leave messages or wait for automated responses.

The app's automated portal is often a dead end, and users are directed to report issues within the app, which can be frustrating and time-consuming.

In one case, a user was left stranded at a closed location after mistakenly clicking on the "picked up" icon, and was unable to get a refund.

Too Good To Go's customer service has also been slow to respond to complaints, with one user waiting over a week for a refund after a poor experience.

The company's responsiveness to customer complaints is a major concern, with some users feeling ignored or dismissed.

For example, one user wrote a complaint to Morrison's, but was told to contact Too Good To Go instead, leaving them feeling frustrated and unsupported.

The lack of transparency and communication between Too Good To Go and its business partners is also a major issue, with some users being misled about what to expect from surprise bags.

In one case, a user was given a surprise bag that contained only arugula and a cut up tomato, which they felt was not worth the money they paid.

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Too Good To Go's food quality is a major concern. The application promises great deals on surplus food, but in reality, the food often looks and tastes like it's been sitting out for hours.

Some users have reported receiving food that's been left out for 8+ hours, as seen in Example 1. The reviewer received 5 slices of pizza that looked like they'd been sitting out for too long.

The quality of the food can be a major letdown. In Example 2, the reviewer received 2 croissants and an out-of-date pasta with no cooking instructions. This is not what they expected from a £3.50 purchase.

Users have also reported receiving expired or spoiled food. In Example 3, the reviewer received a packet of kale dated 23rd, which was all mushy and unusable. They also received mangos dated 24th and 25th, which were all soft and mushy.

It's clear that Too Good To Go's food quality is a major issue. The application's promise of great deals on surplus food is not always delivered.

Too Good To Go has faced issues with order cancellations, with some users reporting that their orders have been cancelled multiple times, wasting their time.

Users have experienced frustration when stores have cancelled their orders, often without explanation or compensation.

In some cases, users have had to wait for weeks to receive a refund after their order was cancelled.

According to Example 5, Morrison's customer service directed a customer to contact Too Good To Go for a refund, but the customer was left without a clear resolution.

Example 6 highlights a situation where a user paid for a meal they never received due to a closed location, and was unable to get a refund through the app's automated system.

Users have also reported issues with the app's refund process, with some experiencing difficulties in getting a refund after a cancelled order.

Here are some key issues with Too Good To Go's refund process:

In Massachusetts, users have reported being treated poorly by participating restaurants, with some staff members slapping food into a bowl and treating them like charity cases.

The app's functionality seems to work well in other cities, but in Boston, users have experienced unfriendliness and poor treatment from restaurant staff.

Some users have also reported that the advertised value of the food is exaggerated, with the actual value being lower than what's listed on the menu.

In NYC, some business owners are taking advantage of the Too Good To Go app by giving customers low-quality or worthless items in exchange for payment.

I've had my fair share of disappointing experiences with the app, particularly with business owners who seem to be using it as a way to get rid of unwanted items rather than reducing food waste.

The app's lack of clear communication between businesses and customers has led to instances where customers are left empty-handed and unreimbursed for their travel fees.

Some business owners in NYC are not working with the app as intended, leaving customers like me feeling frustrated and disappointed.

In Rego Park, NY, I've encountered specific businesses like King David and David's Exclusive Glatt Supermarket that have been giving customers low-quality items, such as arugula and prune juice, in exchange for payment.

The app's limitations in accommodating customers with dietary restrictions have made it challenging for users like me to fully utilize its benefits.

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Businesses in NYC could improve their participation in the app by providing clear descriptions of the items they offer and being more willing to accommodate customers' dietary needs.

Customers in NYC have reported being treated poorly by participating restaurants, which has led to a negative experience and a decrease in their willingness to use the app.

Aldi Gloucester had a cancelled Too Good To Go booking, where the customer showed up 11 minutes early and was told the vendor could cancel at any time, including moments before pickup.

The customer had to give 2 hours notice to cancel, but the vendor cancelled at 16:04 for a 16:15 pickup.

The manager was unsympathetic, saying it was acceptable because Too Good To Go allowed them to cancel.

The general impression from users who have tried Too Good To Go is overwhelmingly positive. Many have found the service to be worth the price, with some even saving up to $9.34 on their purchase.

The experience of using the app has been described as simple, with users praising the ease of downloading the app, signing up, and picking up their orders. The boxes sell out quickly, especially for popular stores and restaurants.

Users have reported receiving a wide variety of items, including baked goods, coffee shop staples, and even fresh fruit. The quality of the items has been generally good, with some users noting that the items tasted just like new, while others noticed a slight difference in texture or taste.

The experience was a resounding success, with 80% of users saying it's worth the price.

The items were relatively close to the best-before date, but still of decent quality, as evidenced by Soloway's box from Tim Hortons, which included bagels, muffins, and donuts.

The process of using the Too Good To Go app was simple, with users able to download the app, sign up for an account, choose a store, place an order, and pick it up.

Boxes sell out quickly, especially for popular stores and restaurants, which can be a challenge for users.

The total cost of the box was $4.99, saving $9.34 compared to the regular price of the items.

The quality of the food was still good, with some items tasting just like new, and others having slightly lost their texture.

The overall experience was rated an 8.9/10, with the only reason for the lower score being that some items tasted a bit different than they do when fresh.

I first learned of Too Good To Go through a local Facebook group, where someone was sharing their recent purchase through the app. I was able to find a participating restaurant around the corner from my house, making it super easy to give it a try.

For $5, I received roughly $20 worth of coffee shop staples, including two muffins, three bagels, a donut, and a savory Danish. The variety of items was a pleasant surprise.

A local bakery I had wanted to try was also on the app, offering a great way to see what they had to offer. For $12, I received roughly $25-$30 worth of baked goods.

I was able to rescue fresh fruit used by a fruit basket delivery service for just $5, receiving almost 4kg (8.5 lbs) of pineapple, cantaloupe, and honeydew. Everyone in my house was pleased with these purchases.