IiNet NBN Plan Speeds and Connection Options

IiNet offers a range of NBN plans with varying speeds to suit different needs. Their plans start from 12/1 Mbps and go up to 100/40 Mbps.

The 12/1 Mbps plan is ideal for basic internet usage such as browsing and email. This speed is also suitable for small households with minimal online activity.

For households with multiple devices and users, IiNet's 25/5 Mbps plan is a better option. This speed can handle online gaming, streaming, and social media usage.

IiNet also offers a 50/20 Mbps plan, which is suitable for households with multiple users and devices, and for those who want to stream high-definition content.

IiNet offers a range of services, including broadband and IP telephone communication services to consumers and business customers.

Their flagship product is broadband2+ (ADSL2+) services, which have been joined by NBN services, allowing customers to access fibre to the home, FTTC, HFC, and fixed wireless connections.

Additional reading: Dodo Services

IiNet also provides mobile services to businesses and the public, including post-paid mobile plans and mobile data plans that run on the Vodafone network.

Their mobile services are a great option for those who need a reliable mobile plan to stay connected on the go.

As of 2023, iiNet has made the decision to stop providing email services, which will be replaced with a redirect to a page saying hosting is EOL.

Here are some of the key services offered by iinet:

IiNet offers a range of products and services that cater to both consumers and businesses. Their flagship product is broadband2+ (ADSL2+) services.

For consumers, iiNet provides a variety of internet plans, including fibre to the home (FTTH), FTTC, HFC, and fixed wireless options. These plans are available as part of the NBN (National Broadband Network) service.

IiNet also offers mobile services to businesses and the public, including post-paid mobile plans and mobile data plans that run on the Vodafone network. These plans are designed to provide flexibility and affordability for customers on-the-go.

One of the unique features of iiNet's services is their 1000 MB website hosting, which was offered to members at no additional cost. However, this service was discontinued in August 2023.

Here are some of the key services offered by iiNet:

IiNet's services are designed to provide customers with a range of options for their internet and mobile needs. With a focus on flexibility and affordability, iiNet is a popular choice for both consumers and businesses.

iiNet's connection speed is a bit below average.

Aussie Broadband and iiNet have both been tested for connection speed, and Aussie Broadband scored 80%, while iiNet scored 74%.

Optus and Vodafone also have lower connection speeds, with Optus scoring 72% and Vodafone scoring 63%.

Aussie Broadband is actually one of the top performers when it comes to connection speed, with a score of 81%.

If this caught your attention, see: Aussie Broadband

iiNet customers are fairly happy when it comes to NBN satisfaction.

According to our 2023 telco satisfaction survey, iiNet customers are fairly happy with their NBN experience.

A significant percentage of iiNet customers, 76%, report being satisfied with their overall service.

This is a notable improvement from some of its competitors, such as Vodafone, which scored a 67% satisfaction rate.

In fact, the average satisfaction rate across all telcos is 76%, which iiNet matches exactly.

One of the most common ways cyberattacks begin is through the abuse of genuine staff credentials, which can be stolen using phishing or infostealer malware. Phishing's prevalence is well-known, but infostealer malware has emerged as an equally serious threat.

Infostealer malware is often spread through compromised websites or phishing emails, and can quietly scoop up usernames and passwords en masse. It's a valuable tool for serious cybercriminals, and it's also cheap - a copy of the Redline infostealer can be picked up for as little as $150.

The attack on iiNet's systems is thought to be isolated to their order creation and tracking system, but it's still a significant security risk. The attackers copied a trove of active customer email addresses - about 280,000.

Cyberattacks often begin with the abuse of genuine staff credentials, which is one of the most common ways to compromise a company's systems.

Phishing's prevalence in cred-snatching is well-known, but infostealer malware has emerged as an equally serious threat to organizations.

Infostealers can quietly scoop up usernames and passwords en masse, making them a valuable tool for serious cybercriminals.

They're also cheap, with a copy of the Redline infostealer costing as little as $150.

The attack on iiNet's order creation and tracking system is thought to be isolated, but contained only "limited personal information."

280,000 active customer email addresses were copied by the attackers.

An undisclosed number of inactive email addresses and phone numbers were also swiped, along with 1,700 modem setup passwords.

The breach highlights the need for organizations to prioritize security, especially when it comes to employee credentials.

Infostealer malware is often spread through compromised websites or phishing emails, and is a precursor to ransomware attacks.

The fact that the attackers copied a trove of active customer email addresses raises concerns about the security of iiNet's systems.

AFACT lawsuit was filed against iiNet in 2008, claiming copyright infringement by failing to prevent subscribers from downloading illegally copied material.

The lawsuit was co-filed by 34 film and affiliated companies, including Village Roadshow, Universal Pictures, and Warner Bros.

AFACT was backed by the MPAA, as revealed in a WikiLeaks document.

Michael Malone, iiNet's managing director, stated that AFACT didn't want to talk to the police, but rather have iiNet disconnect customers' phone lines.

However, the court documents showed that AFACT was actually seeking to prevent iiNet subscribers from committing copyright infringement.

The case was a test case for copyright infringement in Australia and was represented by Gilbert + Tobin, the same law firm that successfully sued Kazaa's makers in 2005.

Justice Cowdroy found in favor of iiNet in 2010, noting that while users did infringe, it wasn't iiNet's responsibility to deal with it.

The High Court of Australia confirmed the decision in 2012, though not supporting all of Justice Cowdroy's reasons.

The court noted that the current legislation didn't provide a mechanism to deal with peer-to-peer infringements, and it needed to be addressed by the legislature.

iiNet is one of the largest internet service providers in Australia, acquired by TPG in 2015.

It was a big move, as TPG also took over several subsidiary providers, including Internode, Westnet, AAPT, Adam Internet, TransACT, and Netspace.

To see how iiNet stacks up, we compared its NBN speeds with the top ISPs in Australia.

Unfortunately, the article doesn't go into detail about iiNet's NBN speeds, but it does mention a comparison with other top ISPs.

Customer satisfaction is also an important factor, but the article doesn't provide specific information about iiNet's customer satisfaction ratings.

Recommended read: TPG Telecom

IiNet has had its fair share of regulatory conflicts with Telstra Wholesale. In 2005, Telstra Wholesale changed its pricing arrangements, forcing iiNet to adjust its product line and pricing.

Telstra's changes resulted in higher costs for iiNet, which in turn led to changes in iiNet's plans. For example, the cost of a 1.5 Mbit port increased, prompting iiNet to reduce speeds on two of its cheapest plans to 512 kbit/s.

The company also doubled the data allowance on these plans in an attempt to keep users satisfied. This was a significant move, as it showed iiNet's commitment to providing value to its customers despite the challenges posed by Telstra.

In response to the changes, iiNet rebranded its plans available to Telstra Wholesale customers to iiBroadband1. This move was likely an effort to distance itself from the negative impact of Telstra's changes.

The speed of one of these iiBroadband1 plans was reduced to 512 kbit/s in April 2006, although existing users were allowed to keep their original speed. This change was likely a result of the ongoing regulatory conflict between iiNet and Telstra.

A second change, an increase in line rental for iiPhone, was also blamed on Telstra Wholesale's price increases. The rate jumped from A$29.95 to A$33.36, causing frustration among iiNet customers.

However, the dispute was eventually resolved, and line rental returned to A$29.95 a month under the rebranded Phone 1 plan on the iiNet website. This outcome likely came as a relief to iiNet customers who had been affected by the price increase.

IiNet's deployment of DSLAM infrastructure, also known as iiSLAMs, began in late 2004 and continued through 2005 and into 2006.

This move enabled iiNet to offer speeds of over 1.5 Mbit/s to many customers, making them the first Australian DSL carrier to do so.

The maximum download speed initially reached 8 Mbit/s with ADSL1, increasing to 12 Mbit/s with ADSL2 and later to 24 Mbit/s with ADSL2+ standards.

There are over 406 enabled exchanges active around Australia, with a list of these exchanges available on iiNet's official website.

iiNet's NBN plan speeds are quite impressive, scoring 90% over the 2021–2022 financial year in the ACCC's broadband provider performance program.

Launtel takes the top spot with a score of 96%, closely followed by Exetel and Telstra with 94%. This is based on the ACCC's data and our own scoring methodology.

The data also shows that iiNet's overall speed score is 77%, which is still a respectable score.

Aussie Broadband and iiNet have a significant speed difference, with Aussie Broadband scoring 80% and iiNet scoring 74% in the connection speed category.

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TPG has hired external IT and cybersecurity experts to assist its response to the data breach.

The company will contact all iiNet customers to inform them of the breach and offer assistance.

iiNet customers are being urged to remain vigilant to any suspicious communications received via email, text, or phone call.

A dedicated hotline has been set up for customers with concerns.

TPG has removed the unauthorized access from its system and is liaising with relevant authorities, including the Australian Cyber Security Centre and the Office of the Australian Information Commissioner.

The company has stated that it does not currently have any evidence to suggest an impact to its broader systems or other customers.

Curious to learn more? Check out: TPG (Internet Service Provider)

In late 2004, iiNet started deploying their own DSLAM infrastructure, known as iiSLAMs or iiDSLAMs, into telephone exchanges across Australia.

This move allowed iiNet to offer speeds of over 1.5 Mbit/s to many customers, making them the first Australian DSL carrier to do so.

The maximum download speed initially offered was 8 Mbit/s, which is based on ADSL1 standards.

As ADSL2/ADSL2+ standards were ratified and tested with iiNet's equipment, the maximum download speed increased to 12 Mbit/s and later to 24 Mbit/s.

There are currently over 406 enabled exchanges active around Australia, and a list of these exchanges can be found on iiNet's official website.