If your Wyze camera won't connect, try restarting it. This simple solution often resolves connectivity issues.
The Wyze camera's Wi-Fi connection can be disrupted by physical obstructions, so try moving it to a location with a clear line of sight to your router.
If restarting and repositioning the camera don't work, check your Wyze app to see if it's still connected to your Wyze account.
Troubleshooting Steps
If your Wyze camera is offline, start by checking the power supply. Wyze tech support reports that this code is most often due to power supply issues.
Use the original adaptor and cables that came with your purchase to help cut down on the instances of power supply problems. Sometimes an outlet may experience problems and this will translate into problems with the device. Try a new outlet and see if the problem is resolved.
Try switching cables and plugging the device into a different power source. It's also not recommended to use power cords that are more than 16 feet in length. Longer cords decrease the quality of the power supply and present other hazards for pets and small children.
The app could be your problem. You may notice the app is reporting that your Wyze camera is offline, when in fact the camera is still working fine and providing the security feed. This can be due to the phone's background refresh settings.
Try clearing the cache on the app to clear up this issue. Bugs in the apps can also cause problems.
If these quick troubleshooting options don't get your Wyze camera back online, it's time to power cycle your device. Power cycling refers to completely disconnecting your cam from the power source for a few seconds and then connecting it again.
Here's how to do that:
- Remove the power cord from the socket board or the USB cable from the camera.
- Wait for 10-15 seconds for the camera to discharge.
- Plug the power cord or the USB cable back in.
- Wait until the camera reboots.
- Open the Wyze app on your Android or iOS device and check whether the camera is recording the footage now.
Wi-Fi Connection Issues
A weak Wi-Fi signal can cause your Wyze camera to struggle. Just like a radio losing signal, your camera might not work properly if it's out of range.
To ensure a robust Wi-Fi connection, verify that your Wi-Fi network is operational. This is crucial for your Wyze camera to function properly.
You can check if other devices are connected to the same Wi-Fi network, which can impact the stability of your camera's internet connection.
If your Wi-Fi signal strength is weak, you may need to move your router closer to your Wyze camera or remove any obstacles that may be blocking the signal.
Here are some steps to troubleshoot Wi-Fi connection issues:
- Verify that your Wi-Fi network is operational.
- Confirm the Wyze camera is within an optimal range of your router.
- Check if other devices are connected to the same Wi-Fi network.
It's also essential to ensure that your ISP is compatible with your Wyze camera. Some ISPs may have firewalls or other settings that can interfere with the camera's ability to communicate with the internet.
By following these steps, you can identify and resolve Wi-Fi connection issues that may be causing your Wyze camera to be offline.
Camera and App Issues
Using an old app version can lead to communication issues with your Wyze camera, so make sure to keep your Wyze app up-to-date for smooth interaction.
To resolve camera issues, try re-pairing the camera to your Wi-Fi network by following these steps:
- Open the Wyze app and select the camera you want to re-pair.
- Tap on the settings icon and select "Device Info."
- Select "Reset Wi-Fi Settings" and follow the prompts to re-pair the camera to your Wi-Fi network.
Old App, New Issues
Using an old app version can lead to issues with your Wyze camera, just like trying to speak a language no one understands. This is because the app needs to be updated to ensure smooth communication with your camera.
Keeping your Wyze app up-to-date is crucial, as outdated versions can cause problems. This is because the app needs to be updated to ensure smooth communication with your camera.
Cam and Pan V1/V2
For Cam and Pan V1/V2, you can try resetting the device by removing the microSD card if it's present. This will ensure a fresh start for the reinitiation process.
To begin, press and hold the setup button located at the bottom of the cam for 10 seconds. This is a crucial step that will activate the reinitiation process.
If you have a Cam V1, you'll need to hold the setup button for 20 seconds instead. This slight variation in timing is worth noting to avoid any potential issues.
The reinitiation process can take anywhere from 30 seconds to 5 minutes to complete. Be patient and let the device do its thing.
As the process unfolds, you'll notice the LED status light change from solid yellow to blinking yellow. This indicates that the device is indeed undergoing the reinitiation process.
For Cam V3, the LED status light will turn from solid red to flashing red, providing a visual cue that the process is underway.
Once the reinitiation process is complete, you can set up the device again from scratch. This may require reconnecting it to your Wi-Fi network and updating its software as needed.
My Outdoor?
If you're experiencing issues with your outdoor Wyze camera, try power cycling it to see if that resolves the problem.
First, check the back of the Wyze Camera Outdoor and flip the power switch to the Off position.
Error Causes and Fixes
A weak Internet connection can cause your Wyze camera to go offline and display Error Code 90.
Power cycling is often an easy fix for many tech issues, including Wyze camera problems. A power cycling is a soft reset of the device, which usually helps resolve mysterious tech problems.
If your Wyze camera is not receiving a strong and stable internet connection, it may go offline and display Error Code 90. Ensure that your camera is connected to a strong and stable Wi-Fi network.
Here are some common causes of Wyze Camera Error Code 90, along with some possible solutions:
- Poor Internet Connection: Check that your camera is connected to a strong and stable Wi-Fi network. Power cycle your camera and ensure that the internet signals are strong.
- Firmware Update: If you recently updated your camera's firmware, try rolling back to the previous version to see if that resolves the issue.
- Server Issues: Check Wyze's official website or social media pages to see if there are any known server issues.
- Hardware Issues: Check your camera's power source, USB cable, and other hardware components to ensure they are working correctly.
Factory Resetting
Factory resetting the Wyze camera is a last resort to resolve error code 90, but it's a step that's worth trying if other troubleshooting steps haven't worked.
You'll need to press and hold the setup button on the bottom of the camera for 20 seconds to initiate the factory reset process.
This will erase all settings and data associated with the camera, so be prepared to set it up again from scratch.
To factory reset your Wyze camera, follow these steps:
- Press and hold the setup button on the bottom of the camera for 20 seconds.
- Wait for the camera to reset and reinitialize.
Error Causes and Fixes
Wyze Camera Error Code 90 is a common issue that can be caused by a weak Internet connection, a power outage, firmware issue, or hardware issue with your camera.
A poor Internet connection can cause the camera to go offline and display Error Code 90. Ensure that your camera is connected to a strong and stable Wi-Fi network.
Firmware updates can sometimes cause Error Code 90. If you recently updated your camera's firmware, try rolling back to the previous version to see if that resolves the issue.
Server issues with Wyze can also cause Error Code 90. Check Wyze's official website or social media pages to see if there are any known server issues.
Hardware issues, such as a faulty power source, USB cable, or other hardware components, can also cause Error Code 90. Check your camera's power source and other hardware components to ensure they are working correctly.
Here are some common causes of Wyze Camera Error Code 90:
To fix Error Code 90, try power cycling your camera by unplugging the power source, waiting for 5 to 10 seconds, and then plugging it back in. This can often resolve the issue.
If power cycling doesn't work, you can try resetting the camera by pressing and holding the setup button on the bottom of the camera for 10 seconds. Wait for the camera to reset and reinitialize.
Understanding Firewalls
Firewalls can be a bit too strict sometimes, so it's essential to check your router's settings to ensure they're not blocking your camera. This is a common issue that can be easily resolved.
Firewalls are like security guards for your network, but they can also get in the way of your devices functioning properly.
Final Steps
A methodical approach is key to getting your Wyze camera back online.
Troubleshooting your Wyze camera offline status requires patience and persistence.
In the event that you've already tried the more obvious solutions, it's time to think outside the box.
Remember, a methodical approach increases the likelihood of success.
Frequently Asked Questions
How to reboot wyze camera?
To reboot your Wyze Cam v3, press and hold the setup button for 10 seconds, then wait at least 30 seconds for the camera to reset. This process typically takes up to 5 minutes, but may vary.
Sources
- https://smarthomescoop.com/wyze-camera-is-offline/
- https://smartvisliving.com/wyze-camera-offline/
- https://www.digitaltrends.com/home/how-to-power-cycle-wyze-cam-outdoor/
- https://appuals.com/wyze-error-code-90/
- https://securitycamerasystempro.com/how-to-power-cycle-wyze-camera-error-code-90-a-step-by-step-guide/
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