
So you've decided to cancel your Shopify account and delete your store. This can be a bit of a process, but it's relatively straightforward.
First, you'll need to log in to your Shopify account and go to the "Account" section, where you can click on the "Cancel plan" button.
To confirm your cancellation, you'll need to click on the "Cancel account" button, which will trigger a 14-day cooling-off period during which you can reactivate your account if you change your mind.
After the cooling-off period, your store will be deleted, and you won't be able to access it again.
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Canceling Your Shopify Account
Canceling your Shopify account will stop your recurring payment for the subscription plan and remove your access to the features and services offered by Shopify for store management.
You'll no longer be able to access the Shopify admin, but your store data will be retained for up to two years in case you change your mind.
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Pausing your Shopify account instead of canceling it will still require you to choose a new subscription plan to start selling again.
To confirm the deactivation of your store, click on CANCEL SUBSCRIPTION AND DEACTIVATE STORE.
You'll need to enter your admin password to complete the process and confirm that you'll lose access to your store data.
After canceling your subscription, you'll stop payments for your Shopify plan, close your store, and lose access to the Admin.
Your store data might be deleted after a certain period, so be sure to prepare carefully before deleting the subscriptions.
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Things to Consider Before Deleting
Before you delete your Shopify account, there are a few things to consider. You'll want to settle your outstanding bills first, which is pretty obvious, but it's essential to clear all your outstanding bills to avoid any issues.
To avoid deductions of the monthly subscription fees, cancel all 3rd party app subscriptions before deleting your Shopify store. This will also give you peace of mind knowing you're not being charged for services you no longer need.
Take a backup of your store's data, as deleting your Shopify store permanently doesn't mean you'll never need the data again. This is a good idea to keep all your store's information safe.
If you have a custom domain, you'll want to remove it before deleting your Shopify account. You can transfer it to another domain registrar or cancel it, but make sure to do it before deleting your account to avoid any future issues.
Here are some key factors to keep in mind when canceling your Shopify subscription:
- Cancel your Shopify subscription by going to Settings > Plan in your Shopify admin
- Click Deactivate Store and follow the prompts to confirm
- Be aware that canceling your subscription means you'll stop recurring payments and lose access to features and services
- Your store data will be retained for a limited time, but be careful not to lose access to it
By considering these factors, you'll be able to cancel your Shopify account with confidence, knowing you've taken care of all the necessary steps.
Deleting Your Store
Before you delete your Shopify account, it's essential to settle your outstanding bills. This means clearing any unpaid balances or canceling your free trial if you're currently on one.
To avoid any issues, take a backup of your store's data, including products, orders, and customer information. This will come in handy if you need to access any of this data in the future.
You'll also want to cancel any third-party app subscriptions to avoid recurring monthly fees. Don't forget to remove any custom domains you've purchased, as this will prevent any issues when trying to use them for another site.
Here's a quick checklist to ensure you've completed these tasks:
- Settle outstanding bills
- Take a backup of your store's data
- Cancel third-party app subscriptions
- Remove custom domains
How to Delete Permanently
To delete your Shopify account permanently, you'll need to go through a few steps. First, log in to your Shopify admin panel and navigate to Settings. From there, select Plan and choose between Pause or cancel subscription and Cancel subscription.
To cancel your Shopify plan, you'll need to review whether you want to sell your store or pause your subscription. If you decide to cancel, select Cancel subscription and close store. You'll then be asked to choose a reason for canceling, and you can select Continue to proceed.
Before you delete your Shopify account permanently, make sure to settle any outstanding bills. If you're on the Shopify trial, it's also a good idea to cancel your free trial before deleting your account. You should also take a backup of your store's data, as deleting your Shopify store permanently will erase all associated data.
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To ensure your Shopify store is permanently deleted, you'll need to deactivate it and request deletion of personal data. If you change your mind about deleting the data, you must contact Shopify Support within 14 days to halt the deletion process. After this period, the data is permanently deleted and cannot be recovered.
Here are the final steps to delete your Shopify account permanently:
- Verify store deactivation by attempting to access your Shopify admin
- Request deletion of personal data
- Clear any third-party data
- Final confirmation: Shopify will send you a confirmation email once the store is deactivated and personal data is deleted if requested
After completing these steps, your Shopify store will be permanently deactivated, and all associated data will be securely erased.
Domain-Related Considerations
If you've purchased a custom domain through Shopify, you can transfer it to a new service provider. However, if you bought it through a third-party provider, you can remove it from your Shopify store before canceling your account.
To avoid losing your custom domain, remove it from your Shopify store before deletion. Failing to do so might result in the permanent forfeiture of your domain.
You can transfer your custom domain to a new platform, but first, update the DNS settings to point to your new platform. This ensures a smooth transition and minimizes downtime for your site.
To remove your custom domain, access your Shopify admin, go to Settings, and select Domains. Then, follow the prompts to transfer or remove the domain.
Here's a step-by-step guide to removing your custom domain:
1. Access Domain Settings: Go to Settings and select Domains in your Shopify admin.
2. Transfer or Remove Domain: Follow the prompts to transfer or remove the domain.
3. Update DNS Settings: If you're transferring the domain, update the DNS settings to point to your new platform.
To avoid incurring unexpected charges, deactivate your custom domain's auto-renewal via your registrar's hosting site after removing it from your Shopify store.
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Store Data and Subscriptions
Canceling your Shopify account and subscription can be a bit confusing, but don't worry, we've got you covered. Deactivating your Shopify account will cancel your subscription, and you won't have access to the Shopify admin anymore.
Your store's data will be retained for up to two years in case you change your mind and want to reopen your store. You can request data deletion through Shopify Support if you're sure you won't need it.
It's essential to note that pausing your Shopify store doesn't mean pausing your payments, so be prepared for reduced costs if you choose to pause instead of cancel. To avoid unexpected charges, make sure to cancel each third-party app subscription individually.
Here are the steps to cancel third-party app subscriptions:
- Closing your Shopify account doesn't automatically cancel any apps from third-party providers you may have subscribed to.
After canceling your Shopify subscription, your store data will be temporarily retained, but be aware that it might be deleted after a certain period. Make sure to carefully prepare before deleting the subscriptions to avoid losing access to your store data.
What happens to my store's data after closure?
Your store's data is retained for two years in case you decide to re-open your store. This means you can still access your store's data even after you cancel your Shopify subscription.
If you cancel your Shopify subscription, you won't have access to the Shopify admin anymore. However, your store data will be retained for up to two years.
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You can also request data deletion through Shopify Support if you're sure you won't need your store data anymore. This is a good option if you're closing your store for good.
After two years, your store data might be deleted, so make sure to keep track of this deadline. It's always a good idea to plan ahead and consider your store's data before canceling your subscription.
Third Party App Subscriptions
You'll need to cancel each third-party app subscription individually to avoid unexpected charges on your credit card.
Closing your Shopify account doesn't automatically cancel third-party app subscriptions. You'll need to take care of this separately to avoid any surprises.
To cancel subscriptions, you'll need to log in to your Shopify account and navigate to the app you want to cancel. From there, follow the steps to cancel your subscription.
Here's a simple step to cancel a third-party app subscription:
- Cancel each subscription individually to avoid unexpected charges.
Payment and Charges
Before you cancel your Shopify account, you need to pay any outstanding bills that may be pending.
You'll still receive a bill after closure if you don't settle all the amounts due.
Make sure to ensure all payments are settled before deactivating your store.
You may be charged for any outstanding fees up until the end of your billing cycle after cancelling.
Don't worry, it's not a surprise charge, but rather a payment you should have made before closing your account.
Guidelines and Steps
To cancel your Shopify account, you'll need to log in to your admin account first. This is a crucial step, so make sure you have your login credentials handy.
Once you're logged in, select Settings in the left-hand menu and then click Plan. This will bring you to a page where you can manage your account details.
To confirm cancellation, you'll need to click Cancel trial or Cancel plan, depending on your plan details. Be sure to review your plan details carefully before proceeding.
If your cancellation is successful, you'll receive a confirmation email that your Shopify account has been deleted.
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Choose the Plan

Choosing the right plan is a crucial step in setting up your Shopify store. Navigate to the 'Settings' menu to access this option.
To proceed, click on the 'Plan' tab. You'll see two options: 'Deactivate Store' and 'Change Plan'. The 'Deactivate Store' option allows you to delete your Shopify subscriptions.
The 'Change Plan' option gives you the flexibility to either downgrade or upgrade your plan.
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Detailed Guidelines
To delete your Shopify account, you'll want to back up your data first. This can be done by migrating it to a new platform like BigCommerce.
If you have a paid account, you can cancel Shopify by logging in to your admin account. From there, select Settings in the left-hand menu, then click Plan.
To confirm cancellation, you'll need to click Cancel trial or Cancel plan, depending on your plan details. You may also need to select a reason why you want to cancel your Shopify account from the drop-down menu and click Continue.
You'll be prompted to enter your admin password in a pop-up dialogue box. Once you've done this, click Cancel trial or Cancel plan again to confirm cancellation and close your Shopify account.
If your cancellation is successful, you'll receive a confirmation email that your Shopify account has been deleted.
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