GO Malta: Leading Provider of Mobile Services in Malta

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Stunning aerial view of the Blue Grotto cliffs in Malta showcasing breathtaking rock formations and clear blue waters.
Credit: pexels.com, Stunning aerial view of the Blue Grotto cliffs in Malta showcasing breathtaking rock formations and clear blue waters.

GO Malta is the leading provider of mobile services in Malta, with a strong presence in the market. They offer a range of mobile plans to suit different needs and budgets.

Their mobile plans include options for voice, data, and text, as well as add-ons for international calls and roaming. GO Malta's mobile network covers over 99% of the Maltese population, ensuring reliable connectivity.

GO Malta's mobile services are designed to be user-friendly and easy to manage, with a range of features and tools available to customers.

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Coverage

GO provides extensive mobile coverage across the tiny island nation of Malta, with their 2G and high-speed 4G LTE networks delivering service to over 99% of the Maltese population.

Major cities like Valletta, Birkirkara, and Qormi experience uninterrupted 4G coverage, ensuring a seamless connection for residents and visitors alike.

Even more remote towns and villages in Gozo and Comino still receive solid 2G fallback access, making GO a reliable choice for anyone in Malta.

Credit: youtube.com, GO Fibre - Lija

The mobile network blankets main roads as well as the surrounding sea where ferries connect the islands, providing a comprehensive coverage of the island nation.

GO's fixed-line fiber network, cable infrastructure, and high-speed 4G cellular network all work together to provide rapid internet access across voice, data, and video services.

Prepaid Plans and Activation

Activating your GO SIM card in Malta is a breeze, whether you're purchasing a prepaid SIM card or an eSIM plan. You can activate your prepaid SIM card by inserting the SIM and turning on your phone, which will prompt you to select "Activate" from the SIM toolkit popup.

To start using your prepaid SIM card, follow these steps: insert the SIM and turn on your phone, select "Activate" from the SIM toolkit popup, follow prompts to select a prepaid bundle and enter information, choose a data pack or calling bundle to enable service, and you'll receive activation texts confirming setup.

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Credit: youtube.com, How to Activate Ultra Mobile!

If you don't get the SIM toolkit popup to activate, you may need to restart the device or manually initiate activation by dialing *131#. This is a simple process that will get you up and running with your prepaid SIM card in no time.

Activating an eSIM plan is also a straightforward process, and can be done through the GO app on your device. To activate an eSIM plan ordered through GO Malta online, download the GO app, login using details from your eSIM purchase receipt, scan your passport/ID page for verification, follow in-app steps enabling eSIM profile and plan, and confirm data connectivity to finish activation.

The GO app manages your eSIM profile and notifications if add-ons or plan renewals are needed, and support is available via GO shops or the app too. This makes it easy to stay connected and manage your eSIM plan on the go.

Here are the GO SIM card options for tourists, including their monthly costs and data allowances:

These plans offer a range of options to suit different needs and budgets, and make it easy to stay connected while traveling in Malta.

Call and SMS Rates

Black Traffic Light Displaying Green Go Signal
Credit: pexels.com, Black Traffic Light Displaying Green Go Signal

GO Malta offers fairly competitive international call rates that fall within typical budgets for travelers and migrants contacting friends/family abroad. The tiered zone structure provides transparency on pricing variances based on destination countries.

GO Malta SIM cards include local and international minutes, along with texts. Standard overage rates apply once you exceed the specified limits.

The call rates vary depending on the destination country, with EU countries falling under Zone 1, which costs $0.23 per minute.

Zone 2, which includes other countries, costs $0.67 per minute, while Zone 3 costs $1.12 per minute. Zone 4, which includes the most expensive countries, costs $3.00 per minute.

Text messaging rates are also competitive, with Zone 1 costing $0.10 per message, Zone 2 costing $0.24 per message, and Zones 3 and 4 also costing $0.24 per message.

Here's a breakdown of the call and SMS rates for each zone:

Alternatives and Challenges

GO, the leading provider of communications and entertainment services on the Maltese Islands, has its work cut out in terms of innovation.

Breathtaking view of the Azure Window ruins at Mgarr, Malta featuring rocky cliffs and the Mediterranean Sea.
Credit: pexels.com, Breathtaking view of the Azure Window ruins at Mgarr, Malta featuring rocky cliffs and the Mediterranean Sea.

They're looking to create a future-proof Business Support Systems (BSS) architecture that will support changes in business strategy and enable them to take advantage of multiple future technology streams.

GO has identified a number of key requirements for their BSS platforms, which include supporting a fully convergent quad-play service portfolio.

This means they need to be able to offer a range of services including fixed, mobile, internet, and TV.

GO also wants to enable flexible bundling and unbundling of services to compete with single-service and multi-service offerings of competitors.

To achieve this, they need to reduce their time-to-market to significantly less than one month, which is a challenge in itself.

Here are some of the key requirements for GO's BSS platforms:

  • Support a fully convergent quad-play (fixed, mobile, internet, TV) service portfolio
  • Enable flexible bundling and unbundling of services
  • Reduce time-to-market to significantly less than one month
  • Rationalise the number of systems and increase operational efficiencies
  • Support a best-of-breed architecture with clearly defined APIs and supporting a Service Oriented Architecture

Alternatives to

If you're not sold on GO SIM Malta, there are other options available. Epic and Melita Malta offer affordable prepaid eSIM plans, with prices starting from as low as $3.50 for 3 days of service.

An Aerial Shot of the Grand Harbour in Malta
Credit: pexels.com, An Aerial Shot of the Grand Harbour in Malta

You can buy these plans online before your trip and receive instant activation via email. Once in Malta, connecting to mobile networks is a breeze – just scan a QR code.

These eSIM plans are perfect for travelers who need temporary connectivity. They come with 1-month terms and are designed specifically for travelers.

If you prefer to go with GO Malta, their eSIM plans are also a great option. You can sign up completely online by selecting your desired plan amount and terms, entering your passport or ID details, and downloading the free GO app to activate your plan.

Here's a quick rundown of the GO Malta eSIM process:

  1. Select your plan amount and terms
  2. Enter passport/ID details during checkout
  3. Download the GO app and activate your plan

No need to worry about physical SIM cards – GO's eSIM setup is quick and easy, and your device will be working immediately upon arrival.

The Challenges

GO, the leading provider of communications and entertainment services on the Maltese Islands, prides itself on innovation.

Credit: youtube.com, The Alternative Floor of Doors (Fan Challenge)

As telecoms technologies evolve quickly, GO recognized the need for a future-proof Business Support Systems (BSS) architecture.

This has resulted in a number of key requirements for GO’s BSS platforms.

GO needs its BSS platforms to support a fully convergent quad-play service portfolio.

This includes fixed, mobile, internet, and TV services.

To compete with competitors offering single-service and multi-service offerings, GO requires its BSS platforms to enable flexible bundling and unbundling of services.

GO aims to reduce its time-to-market to significantly less than one month.

This is a significant challenge, as the current time-to-market is already very short.

To increase operational efficiencies, GO wants to rationalize the number of systems it uses.

GO is looking for a best-of-breed architecture with clearly defined APIs and a Service Oriented Architecture.

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Purchase and eSIM

You can purchase GO's eSIM plans for travelers completely online through their website at gomobile.mt/esim. This is the only way to sign up for an eSIM plan, as they cannot be purchased in person.

GO's retail stores can assist with technical support questions on eSIM activation, but you won't find eSIM plans for sale there.

Purchasing online ahead of departure is the best way to ensure connectivity upon arrival, as activation is quick through the GO app.

Tourist Information

Go Neon Light Signage
Credit: pexels.com, Go Neon Light Signage

As a tourist visiting Malta, you'll want to stay connected to share your experiences with friends and family back home. GO offers several connectivity options to suit your needs.

Prepaid mobile plans are a great value for tourists. No contract or credit check is required, and unused data rolls over each month.

Hotel WiFi is another convenient option, but daily or hourly charges can add up. Poor connectivity in some hotel rooms is also a possibility.

If you want a hassle-free experience, consider renting a pocket WiFi device. Unlimited 4G data allows you to use it like a personal hotspot, and coverage is island-wide, including outdoor locations.

Here's a quick comparison of the pros and cons of each option:

Overall, GO prepaid SIMs provide the best value for tourists. They allow travelers to easily purchase an affordable data package according to their needs, without commitments or credit checks.

Leading Provider

GO is a leading communications provider in Malta, relied on by over half a million users for their mobile, fixed-line, internet, and TV services.

For most Maltese, GO is their go-to telecom for all their communication needs.

Plan Upgrades

Credit: youtube.com, Get Your Freedom Mobile Plan

Upgrading your plan with GO can be a frustrating experience, as one user learned the hard way. They upgraded from a 400gb plan to a 1000gb plan, but still received the 400gb allowance and were billed for the higher plan.

You'll need to contact support multiple times to get the remaining 600gb, and they'll promise it will start working correctly next month. However, this user had to go to a physical store to get the issue resolved.

It's shocking that there are no options when answering the phone, leaving customers to navigate the issue on their own.

Frequently Asked Questions

Who owns GO Malta?

GO Malta's immediate parent is GO plc, and its ultimate parent is Société Nationale des Télécommunications (Tunisie Telecom).

What's the phone number of GO?

The phone number to contact GO is 80072121. You can reach GO's customer experience team on this freephone number.

Which mobile provider is best in Malta?

According to the Malta Communications Authority, Epic is Malta's top-performing mobile network. Find out why in our latest review.

Leslie Larkin

Senior Writer

Leslie Larkin is a seasoned writer with a passion for crafting engaging content that informs and inspires her audience. With a keen eye for detail and a knack for storytelling, she has established herself as a trusted voice in the digital marketing space. Her expertise has been featured in various articles, including "Virginia Digital Marketing Experts," a series that showcases the latest trends and strategies in online marketing.

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