Fortinet Service Features and Benefits Explained

Fortinet Service provides a comprehensive security solution that protects your network from cyber threats. With Fortinet's advanced threat protection, you can block even the most sophisticated attacks.

Fortinet's security fabric is a key feature that enables real-time threat intelligence and automated incident response. This fabric integrates multiple security functions into a single platform, providing a cohesive and streamlined security posture.

Fortinet's cloud-based service provides scalability and flexibility, allowing you to easily add or remove resources as needed. This is especially useful for businesses with fluctuating security needs or those that are rapidly expanding.

By leveraging Fortinet's service, you can reduce the complexity and cost of managing multiple security tools, and instead focus on more strategic initiatives that drive business growth.

The Managed FortiGate Service offers centralized network and security management fully delivered by Fortinet, providing rapid provisioning and consistent security policies that cover firewalls, SD-WAN, the LAN edge, and ZTNA.

Fortinet's experts provide optimal security, performance, and uptime for your FortiGates, with deployment, configuration, provisioning, and regular changes handled by them.

Fortinet's global presence, with NOC locations around the globe, supports businesses wherever they are located, with 24x7 management available at any time.

With FortiCare Support Services, customers get access to over 1,400 experts for efficient and effective operations and maintenance of their Fortinet capabilities, with global technical support offered 24x7.

FortiCare Advanced Support provides direct assistance from technical experts who know your business and can help accelerate issue resolution, with designated account management and service delivery.

FortiCare Professional Services delivers expert help to ensure Fortinet deployments are optimized for each customer's unique needs, with Design, Deploy, Operate, Optimize, and Evolve services available.

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Managed FortiGate Service offers centralized network and security management, providing rapid provisioning and consistent security policies that cover firewalls, SD-WAN, the LAN edge, and ZTNA.

Fortinet experts help maximize performance, ensuring optimal security, performance, and uptime for your FortiGates. They provide fully managed deployment, configuration, provisioning, and regular changes, all while following Fortinet best practices and ITIL methodologies to control risk and minimize impacts on business.

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Fortinet's global presence means they have NOC locations around the globe to support businesses wherever they are located. Their 24x7 management ensures non-stop management by Fortinet security experts, with help available at any time.

FortiCare Professional Services deliver expert help to ensure Fortinet deployments are optimized for each customer's unique needs. They provide Design, Deploy, Operate, Optimize, and Evolve services, as well as product-agnostic consulting services.

Here are some key benefits of engaging Fortinet Professional Services:

FortiGuard Labs applies deep visibility, insights, and expertise to the development and ongoing enhancement of FortiGuard AI-Powered Security Services. This includes comprehensive coverage across the broad attack surface, tailored for diverse needs and budgets, and enhanced detection with advanced AI/ML engines.

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To determine if you need a firmware upgrade, consider the following key points. You can check if you need any features only available in newer versions.

New features are a good reason to upgrade, but you should also verify if your current firmware has any known security vulnerabilities. You can use the Managed FortiGate Service Vulnerability Report for this.

It's also essential to confirm if your current firmware is still supported. Fortinet's Product Life Cycle information can help with this.

Another crucial point is ensuring the new firmware works with your FortiGate model and that it is supported by the Managed FortiGate Service as indicated by the requirements document.

Here are the key points to consider when deciding if you need a firmware upgrade:

Fortinet offers various service offerings to cater to different customer needs. These services can be categorized into three main types: FortiCare Support Services, Advanced Support, and Professional Services.

FortiCare Support Services provide customers with access to over 1,400 experts for efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons.

FortiCare Service Offerings are further divided into three tiers: FortiCare ESSENTIAL, FortiCare PREMIUM, and FortiCare ELITE. The following table outlines the key features of each tier:

The target audience for this service is pretty specific. They're looking for partners who are transitioning from Value-Added Reseller (VAR) to Managed Security Service Provider (MSSP) and need support with operational challenges.

This service is ideal for partners who are struggling to make the switch, and customers who manage their own operations but are understaffed and need assistance.

These customers are likely comfortable working directly with a vendor, which is a key aspect of this service.

Here's a breakdown of the ideal customer profile:

This service isn't a good fit for customers who want a fully managed solution with a single point of contact for all security needs. They should be referred to a Fortinet certified partner instead.

The Managed FortiGate Service offers a range of benefits, including remote firmware upgrades. These upgrades are available from/to supported firmware versions, ensuring your FortiGate stays up-to-date and secure.

One key aspect of the service is its ability to determine the recommended firmware release. This is done by referring to the Recommended Release for FortiOS and its own assessment criteria, which include field deployment of 30K or more, minimum exposure period of 1 month, and absence of critical bugs or vulnerabilities.

The service also provides a Vulnerability Report, which details recommendations for each FortiGate product family. This report is a valuable resource for determining the best course of action for your FortiGate's firmware.

To determine if you need to upgrade your FortiGate's firmware, consider the following key points: new features, security, support status, and compatibility. The Managed FortiGate Service creates proactive firmware upgrade requests weekly for onboarded FortiGates affected by PSIRT vulnerabilities rated medium or higher.

Here are the key points to consider when determining if you need to upgrade your FortiGate's firmware:

By considering these key points, you can make an informed decision about whether to upgrade your FortiGate's firmware.

Our service offerings rely on a combination of Fortinet products to deliver the service efficiently. One of the key products used is FortiSOAR, which automates, orchestrates, and facilitates handling of service requests.

FortiSOAR is a powerful tool that streamlines the service request process, making it easier for us to handle your needs.

FortiManager Cloud is another essential product used as a cloud-based management platform. This platform provides a centralized management system for our services, ensuring that everything runs smoothly and efficiently.

Here are the main Fortinet products used for service delivery:

Note that a yearly add-on subscription is required for managing connected LAN Edge devices, including FortiSwitch, FortiExtender, and FortiAP.

Fortinet's Service Management is designed to simplify and optimize network infrastructure. Expert deployment and management are key components of this service, leveraging Fortinet security best practices and ITIL methodologies to ensure efficient operations.

Fortinet network security experts work around the clock to help deploy FortiGate devices, adhere to security standards, and improve efficiency. They also evaluate, implement, and verify configuration changes to ensure maximum performance and uptime.

Here are some key benefits of Fortinet's Service Management:

By leveraging Fortinet's Service Management, customers can ensure that their network infrastructure is secure, efficient, and optimized for performance.

Deployment and management of your network infrastructure can be a complex task, but Fortinet MFGS makes it much simpler. They use Fortinet security best practices and ITIL methodologies to optimize and streamline your network.

Fortinet's team of experts works 24/7 to help deploy FortiGate devices, adhere to security standards, and improve efficiency. This ensures your network is secure and running smoothly.

To evaluate, implement, and verify configuration changes, Fortinet's experts will work with you to ensure your network is performing at its best. They'll identify any configuration weaknesses and implement proactive security measures to prevent issues.

Fortinet's services include FortiCare Support Services, which provides access to over 1,400 experts to ensure efficient and effective operations and maintenance of your Fortinet capabilities. This includes global technical support 24x7, with flexible add-ons like enhanced service level agreements (SLAs) and premium hardware replacement.

Here are some key benefits of Fortinet's deployment and management services:

Device Provisioning is also an important part of deployment and management, as it streamlines the deployment of FortiGate devices so they're ready to protect your infrastructure while adhering to security standards and improved efficiency.

Change Management is another crucial aspect, as it leverages FSBP and ITIL methodologies to ensure configuration changes are evaluated, implemented, and verified to maximize the performance and uptime of your network. This helps prevent costly post-deployment issues and ensures your network is always secure and running smoothly.

The Managed FortiGate Service team has a global presence, with locations in North America, EMEA, and APAC regions.

Their structure is divided into two main groups: NOC Operations (front-end) and NOC Engineering (back-end).

This design allows for efficient management of multiple solutions and verticals, including change management, device provisioning, and system hardening according to the service catalog.

Fortinet offers flexible support options to help organizations maximize uptime, security, and performance according to their individual needs.

Organizations can choose from three different per-device support options: FortiCare Essential, FortiCare Premium, and FortiCare Elite. These options allow businesses to buy different levels of service for different devices based on their needs.

Fortinet's technical support is designed to help organizations address issues quickly to ensure security and business continuity. With direct assistance from technical experts, FortiCare Advanced Support can accelerate issue resolution and provide tailored guidance for enhanced security.

Fortinet offers flexible technical support options to help organizations maximize uptime, security, and performance according to their individual needs.

You can choose from three different per-device support options: FortiCare Essential, FortiCare Premium, and FortiCare Elite, which cater to different devices and needs.

Fortinet's technical support is designed to help organizations ensure security and business continuity by addressing issues quickly.

With designated account management and service delivery, you can focus on your business while Fortinet focuses on your success.

FortiCare Advanced Support provides direct assistance from technical experts who know your business and can help accelerate issue resolution.

Fortinet's technical support is available around the clock, so you can get help whenever you need it.

Fortinet's global presence means they have NOC locations around the globe to support businesses wherever they are located.

Fortinet's technical support can help you maximize performance, security, and uptime for your FortiGates with the help of Fortinet experts.

Incident Response is a critical aspect of technical support. FortiGuard Advisory Services help organizations prepare effectively and respond rapidly to threats and security incidents. This service is designed to get you back up and running quickly, minimizing downtime and disruption.

With FortiGuard Advisory Services, you'll have a team of experts working on your behalf to identify and contain incidents. They'll provide you with actionable guidance and support to help you respond effectively.

Fortinet's Cyber Threat Assessment is also a valuable resource for incident response. This complimentary assessment will help you validate your security and network architecture, identifying potential vulnerabilities and areas for improvement.

By prioritizing incident response, you can minimize the impact of security incidents and get back to business as usual. FortiGuard Advisory Services and the Cyber Threat Assessment are powerful tools to help you achieve this goal.

Fortinet's Security and Protection features are designed to safeguard your organization from a wide range of threats, including AI-driven attacks.

FortiGuard AI-Powered Security Services provides real-time protection against all types of threats, including ransomware, malware, unknown, zero-day, and AI-driven attacks across IT and OT networks.

FortiGuard Labs uses AI, ML, and Deep Learning to provide real-time, contextual, and actionable threat intelligence that enables the different FortiGuard Security Services to proactively protect an organization's attack surface.

FortiGuard Security Services use native AI across the Fortinet Security Fabric for a proactive, layered defense against modern AI-powered threats.

FortiGuard Security Services are continuously updated by threat intelligence from FortiGuard Labs, ensuring proactive real-time defense against new, emerging, and AI-driven attacks with always-on protection.

Here are some key features of FortiGuard Security Services:

FortiGuard's AI-powered security solution provides layered, proactive, and real-time protection against a vast array of evolving threat vectors, including common ransomware and malware, emerging "promptware", and unknown, unseen, and AI-driven attacks.

FortiGuard protects against the latest polymorphic attacks, viruses, malware (including ransomware), and other threats, and performs AI-powered real-time inspection of files for protection against unknown threats, zero-days, and sophisticated file-based attacks.

The Fortinet service is designed to complement existing MSP offerings by helping to tackle skill shortages and streamline digital transformation of their end customers. This means that it's not meant to replace what your current providers are doing, but rather to augment their efforts and make their jobs easier.

FortiGuard Labs, Fortinet's threat research organization, uses AI, ML, and Deep Learning to provide real-time threat intelligence that enables the different FortiGuard Security Services to proactively protect an organization's attack surface. This is a game-changer for businesses that want to stay ahead of threats.

The Fortinet service is always-on, proactive protection that's continuously updated by threat intelligence from FortiGuard Labs. This ensures that your defenses are always up-to-date and ready to go.

Here are some key benefits of the Fortinet service's integration and compatibility:

This deep integration eliminates complexity, silos, and point solution isolation to provide a truly coordinated defense.

Partners and customers can make configuration changes to the FortiGates locally, which is useful for troubleshooting sessions with Fortinet TAC or implementing locally use cases not yet covered by the service.

This allows for instant changes without going through the ITIL change management process, which is a significant advantage for those who need to troubleshoot or implement custom solutions quickly.

You have two options for configuration changes: making changes locally on the FortiGate or through the FortiManager Cloud instance. The FortiManager Cloud instance has read-only access for customers, and configuration changes are not allowed.

However, you can leverage the FortiManager revision control feature to maintain a history of configuration changes and easily revert to previous versions. This feature creates revisions of configuration files for changes made either directly on the FortiGate or via the FortiManager Cloud instance.

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The Fortinet service offers a range of entitlements to help you get the most out of your investment. These entitlements vary by level, but they can include Designated Advanced Technical Support for focused resolution of incoming technical support issues.

The service is available globally on a 24x7x365 basis, so you can rely on it no matter where you are in the world.

Here's a breakdown of the entitlements you can expect at different levels:

Additionally, the Global PRO and Global PRO Plus services are available to extend the geographical coverage of the service, providing a designated Technical Account Manager per region.

The Managed FortiGate Service team can start the implementation process as soon as they receive approval from the customer.

The service runs globally on a 24x7x365 basis, meaning it is available all the time, every day of the year.

You can expect the team to start working on the implementation right away, without any unnecessary delays.

This ensures that your service is always up and running, no matter the time or location.

Designated Advanced Technical Support is available for focused resolution of incoming technical support issues. This level of support can be a game-changer for organizations with complex technical needs.

Service Relationship Management includes an annual service and performance review, as well as a quarterly operational review to cover technical ticket statistics, quality issues, and ongoing ticket analysis. This ensures that your team is always on the same page and working towards common goals.

Root Cause Analysis is conducted for critical incidents related to Fortinet appliances. This helps identify and address underlying issues before they become major problems.

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Upgrade Assistance may include software recommendation, upgrade testing, and planning assistance. This support can help ensure a smooth transition to new software and hardware.

Advanced Service Points provide remote after-hours assistance, product upgrade assistance, and software recommendations. This level of support is perfect for organizations that need help outside of regular business hours.

Annual Training Package entitlements include NSE 4 and NSE 5 training and certification vouchers. This helps ensure that your team has the skills and knowledge they need to stay ahead of the curve.

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Fortinet's service is designed to complement Managed Service Provider (MSP) offerings by helping to tackle skill shortages and streamline digital transformation of their end customers. This is achieved through a team of Fortinet network security experts available 24/7 to streamline best practices and scale operations.

FortiCare Support Services provides customers with access to over 1,400 experts for efficient and effective operations and maintenance of their Fortinet capabilities. This includes global technical support offered 24x7 with flexible add-ons.

FortiCare's per-device service options include FortiCare ESSENTIAL, FortiCare PREMIUM, and FortiCare ELITE, each offering different levels of support. Here's a brief overview of the key features of each:

Our solution is designed to work seamlessly with existing MSP offerings, helping to tackle skill shortages and streamline digital transformation for end customers. This means you can focus on growth and success while our team of experts takes care of the rest.

We're on hand 24/7 to provide support and help scale operations, allowing you to concentrate on what you do best. Our team of Fortinet network security experts is available to assist with best practices and more.

Managed News is a vital part of a Managed Service Provider (MSP) Offering, keeping you informed about the latest developments in network security.

You can expect to receive descriptions of what's new, upgrade information, product integration, and support from your MSP through Managed News.

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This service is particularly useful for businesses that rely on FortiGate for their network security, as it provides them with the information they need to stay up-to-date and secure.

FortiGate users can look forward to receiving news about what's new, upgrades, and product integrations, all in one convenient place.

By staying informed through Managed News, businesses can make informed decisions about their network security and ensure they're getting the most out of their FortiGate service.

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The Fortinet service has a dedicated resource to help you get started with the Platform Era, which is the Managed FortiGate Service Datasheet. This resource is a great place to learn more about the service and its features.

You can also explore the operational use cases for the Fortinet service, which include real-world examples of how the service has been used in various scenarios.

The Managed FortiGate Service is designed to be easy to deploy, with a straightforward process that gets you up and running quickly.

Expertise at Your Service is what Fortinet delivers, and it's impressive. They have a team of over 1,400 NSE and Industry Certified Global Resources available 24x7 to help with any issues that may arise.

These experts are strategically located across 3 Regional Centers of Expertise and 23 Support Centers, ensuring that help is always just a call away. With 40 Regional Depots and 200+ In-country Depots, Fortinet's reach is truly global.

Their support options are flexible and tailored to meet the needs of different businesses. You can choose from three different per-device support options: FortiCare Essential, FortiCare Premium, and FortiCare Elite.

Here's a breakdown of their global support infrastructure:

In case of hardware issues, Fortinet offers 4-hour Expedited Hardware Replacement Availability, ensuring that your business stays up and running with minimal downtime.