
The FCC has taken steps to combat spam texts by requiring carriers to implement call-blocking tools and provide consumers with information about unwanted calls and texts.
The FCC defines spam texts as those that are sent without the recipient's consent.
Carriers are required to block robocalls and provide consumers with tools to block unwanted calls and texts.
Consumers have the right to opt-out of receiving unwanted texts, but they must first agree to receive them.
Explore further: Block Spam Text Messages Android
Understanding Spam Texts
Spam texts are a common way for scammers to trick you into giving them your personal information. They might promise you free prizes or gift cards, but these are never real.
Scammers often send fake messages that say they have information about your account or a transaction. They might claim there's suspicious activity on your account or a problem with your payment information.
Be cautious of messages that ask you to give personal information to claim a gift or pursue an offer. This is a common tactic used by scammers to get you to reveal sensitive information.
Some spam texts might install malware on your phone that steals your personal or financial information without you realizing it. This can happen if you click on a link to a spoofed website that looks real but isn't.
Here are some examples of fake messages scammers might send:
- Promise of free prizes, gift cards, or coupons
- Offer of a low or no interest credit card
- Promises to help you pay off your student loans
And here are some examples of fake messages scammers might send claiming to have information about your account or a transaction:
- Suspicious activity on your account
- Problem with your payment information
- Fake invoice and request to contact them
- Package delivery notification
Handling Spam Texts
If you get a text message you weren’t expecting and it asks for personal or financial information, don’t click on any links. Legitimate companies won't ask for this information via text.
You can filter unwanted text messages or stop them before they reach you using your phone, wireless provider, or a call-blocking app. Your phone may have an option to filter and block spam or messages from unknown senders.
To report unwanted text messages, you have three options. Here are the ways to report them:
Handle Text Messages
If you get a text message you weren’t expecting, don't click on any links if it asks for personal or financial information. Legitimate companies won't ask for this info by text.
You should contact the company using a phone number or website you know is real, not the information in the text message.
If you're unsure about a message, don't take the risk. Your phone may have an option to filter and block spam or messages from unknown senders. Here's how to do it on an iPhone and how to block a phone number on an Android phone.
You can also check with your wireless provider to see if they have a tool or service that lets you block calls and text messages. Visit ctia.org to learn about options from different providers.
Some call-blocking apps also let you block unwanted text messages. Go to ctia.org for a list of call-blocking apps for different phones, or search for an app online and check out the features, user ratings, and expert reviews.
Reporting Text Messages
If you get an unwanted text message, there are three ways to report it.
You can report it to your carrier, as they often have a system in place to block future spam messages.
Reporting spam text messages to your carrier can help prevent others from receiving the same message.
You can also report it to the Federal Trade Commission (FTC), which is responsible for enforcing laws against spam.
Reporting spam text messages to the FTC can help identify and prosecute spammers.
Lastly, you can report it to the Federal Communications Commission (FCC), which regulates the telecommunications industry.
Expand your knowledge: Report Text Spam
Takeaways
The FCC's rules on spam texts are a bit of a mess, but here are the takeaways:
The FCC has fined carriers a total of $300 million for failing to prevent spam texts.
Carriers are required to provide consumers with the ability to opt-out of receiving spam texts, but this doesn't always work as intended.
You can report spam texts to the FTC and the FCC, but it's not always clear what happens to these complaints.
The FCC has proposed a new rule that would require carriers to block spam texts at the source.
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