Exetel NBN Review: Pros, Cons, and Pricing

Exetel is a great option for those looking for a reliable NBN provider. They offer a range of plans to suit different needs, with prices starting from $59.95 per month.

Their NBN plans come with a range of inclusions, such as unlimited data, free standard installation, and a 30-day money-back guarantee. This gives customers peace of mind when signing up.

Exetel's customer service is also highly rated, with a dedicated team available to assist with any queries or issues. They offer a range of support options, including phone, email, and online chat.

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Exetel keeps things simple with a single plan, which is a big plus for those who don't want to deal with multiple options. This simplicity also makes it easier to understand and navigate their services.

Exetel consistently ranks as a top performer for consistent speeds and reliable performance, even during peak hours. This is a major advantage for those who rely on their internet for work or entertainment.

Exetel offers bundling discounts with their mobile plans, which can save you money if you need both broadband and mobile services. However, be aware that you'll need to give 30 days' notice to cancel your NBN plan, so make sure you're committed before signing up.

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One of the standout features of this provider is its affordable NBN plans, making it a great option for those on a budget.

Their Speed Boost Days feature is a nice touch, giving you a temporary speed boost on specific days of the week.

You can expect maximum download speeds on NBN 25 — NBN 100 plans, which is great for heavy internet users.

It keeps things simple with a single plan, making it easy to choose and manage your service.

This provider consistently ranks as a top performer for consistent speeds and reliable performance, even during peak hours.

A bundling discount is available with Exetel mobile plans, which can be a great value for those who need both services.

Here are some of the services you can expect from this provider:

Exetel's customer support can be questionable, so you may want to think twice before signing up.

You'll need to buy your own modem, as Exetel doesn't include one with any of its NBN plans. A ZTE Wi-Fi 6 modem costs AU$151, which might be a bit steep for some people.

If you're looking for a more affordable option, consider buying a Wi-Fi extender for AU$100 to improve network coverage in your home.

However, if you want to improve network range and stability, you might be better off choosing one of the best mesh Wi-Fi systems instead.

Exetel's NBN 1000 plan doesn't quite compete with its competitors, so you might want to look elsewhere if you're after the fastest speeds available.

You'll need to give Exetel 30 days' notice if you want to cancel your NBN plan, so make sure you're committed to staying with them before signing up.

Exetel's pricing is quite competitive, with plans starting at AU$59.99 per month for the NBN 25 plan. This is AU$8.46 cheaper than the average monthly cost for this speed tier, according to WhistleOut.

Exetel's NBN plans come with introductory discounts for the first 6 months, which can bring the price down even further. For example, the NBN 100 plan costs AU$68.99 per month for the first 6 months, and then AU$84.99 per month after that.

You can also get a bundling discount of up to AU$15 per month if you add an additional Exetel service, such as a home phone or mobile plan.

Here's a comparison of Exetel's regular monthly pricing for its NBN plans versus the average monthly price for each speed tier:

Overall, Exetel's pricing is quite affordable, especially when you consider the introductory discounts and bundling discounts available.

Exetel has a strong track record when it comes to delivering download speeds during busy hours of the day.

In the ACCC broadband performance report for September 2025, Exetel was ranked second for download speeds during these hours, hitting 104.4% of maximum plan speeds.

This is a significant achievement, as it means Exetel always delivers the advertised speeds on its plans during busy hours of the day.

Exetel has routinely surpassed 100% on these reports, consistently exceeding customer expectations.

Here's a breakdown of Exetel's performance in the ACCC report:

Exetel has a number of attractive features to entice customers to its service.

One of these features is the ability to supply you with both a home phone line and a mobile plan. This makes Exetel a one-stop shop for all your communication needs.

You can choose to bundle your home phone service with an NBN plan, and you have two options for billing - pay-as-you-go or unlimited. The unlimited plan includes unlimited international calls to 12 countries for AU$10 per month.

Exetel's mobile services are provided by Telstra, and you can choose between 4G or 5G connectivity. If you bundle your mobile service with your NBN plan, you may find it offers good value.

Exetel's 5G plan offers 60GB of data for AU$60 per month, but it's worth comparing this to other SIM-only mobile plans to see if it's the best option for you.

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Exetel's cancellation policy is a bit more complicated than you might expect. To cancel your service, you'll need to give Exetel 30 days' notice.

This information might not be immediately clear, as it's mentioned in small print on the main NBN plans page and in an FAQ on the site. However, it's not explicitly stated in the FAQs on the standard page where you place your order.

Here's a breakdown of Exetel's cancellation policy: You can cancel your service at any time, but you'll need to give 30 days' notice.

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Exetel requires 30 days notice in order to cancel your service, despite advertising a no lock-in contract model.

This information is buried in small print on the main NBN plans page, and is also mentioned in an FAQ on the site, but only on certain pages.

You won't find it on the standard page where you place your order for an NBN plan, but it's hidden in a page called 'Things you need to know', which you can access by clicking on a hyperlink within some small print.

The official policy is that you may cancel your service at any time by giving Exetel thirty days' notice, including if you don't wish to continue using your service during the notice period.

Current customers of Exetel have some options to consider.

You can stay on your current plan, which is still available.

There's also the option to switch to the new 'One Plan', but only if it's available at your address.

If you're interested in exploring other options, you can also switch to Superloop, the parent company of Exetel.

Here are some fixed-line NBN plans from Superloop to consider:

Exetel has a reputation for delivering fast and reliable service, according to customer reviews and ACCC data.

It's also been found to offer relatively low-cost plans with added value, including five free Speed Boost Days a month.

Exetel's plans can be bundled with a home phone service from as low as AU$10 extra per month, making it a convenient option for those who need both services.

Exetel is a solid choice for those looking for a reliable NBN provider. It consistently delivers on its promised speeds, with high-ranking results in the ACCC broadband performance reports since August 2021.

Exetel's plans are also very affordable, making it a great option for those on a budget. You can even bundle a home phone service for as low as AU$10 extra per month.

One of the standout features of Exetel is its Speed Boost Days, which allow you to temporarily boost your speed 5 times a month on selected NBN plans. This can be a game-changer for those who need an extra push during busy hours.

If you're looking for a provider that can accommodate your business needs or offer a mobile phone plan, Exetel is a great option. It even offers free installation of the new fibre NBN in some cases.

Exetel's customer service is also worth noting, with a seamless and efficient switching process that was praised by a recent customer.

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Exetel's reputation is a mixed bag, with some customers leaving negative reviews on ProductReview.com.au about customer service and billing.

ProductReview.com.au is filled with predominantly negative reviews from customers.

However, on TrustPilot.com, customers are generally satisfied with the service and praise the excellent customer support.

Reading reviews on both sites can be confusing, but considering Exetel's lower than average monthly prices and maximum advertised download speeds, it's worth considering.

Exetel's Speed Boost Days feature is also a positive aspect of their service.

Exetel has a unique requirement for service cancellations: you'll need to give a 30-day notice. This is more than what most NBN providers ask for, so make sure to plan ahead if you're thinking of switching providers.

Be aware that Exetel's notice period is not flexible, so don't try to rush the process. If you're planning to cancel your service, give it a month's heads up to avoid any issues.

When switching internet providers, it's essential to be aware of certain requirements. Exetel, for instance, demands a 30-day notice for service cancellations, which is not typical for most NBN providers.

Make sure to give Exetel a month's heads up if you're planning to switch providers.

Some providers have specific requirements for cancellations, so it's crucial to check your contract or provider's website for details.

Be prepared for potential penalties or fees if you fail to provide the required notice period.

Here are some key things to keep in mind:

You might be wondering if there's a catch to getting those high-speed NBN plans. The main catch is that you need a Fibre to the Premises (FTTP) or a Hybrid Fibre Coaxial (HFC) NBN connection to access these speeds.

You might not actually need these super-fast speeds, but the slower speed tiers have become pretty expensive after multiple price hikes. Given that, paying for faster speeds might be a cheaper option in the long run.

To find out what kind of NBN connection you have, you can enter your address on Exetel's website. There's also a chance your address qualifies for a free upgrade to FTTP from NBN Co.

Exetel offers a range of NBN plans to suit different needs and budgets. Exetel's NBN plans range from Basic II (25Mbps) to Ultrafast (1,000Mbps) speed tiers.

Exetel's residential NBN plans include the NBN 25, NBN 50, NBN 100, NBN 250, and NBN 500 plans, with prices starting from AU$59.99 per month. The NBN 25 plan has a typical evening speed of 25Mbps.

The NBN 100 plan has a typical evening speed of 100Mbps, and the NBN 250 and NBN 500 plans have typical evening speeds of 225Mbps and 400Mbps, respectively. The NBN 1000 plan, also known as Lightspeed, is available, but its speed is advertised as 500Mbps.

Exetel also offers business NBN plans, which include priority technical support and a free modem. Business plans cost an extra AU$10 per month more than their residential equivalents.

Here are Exetel's residential NBN plans, including their prices and typical evening speeds:

Exetel also offers special plans like the Value plan with 25Mbps download speed for AU$76 per month, and the Value Plus plan with 50Mbps download speed for AU$92 per month.