Duo Security Change Phone Number: Setting Up a Replacement

Setting up a replacement phone number in Duo Security is a relatively straightforward process. You can do this by following these steps.

You'll need to have your new phone number and your Duo account details handy. This will make the process much smoother and reduce any potential issues.

To start, navigate to the Duo Security account settings page and click on the "Phone" tab. From here, you'll be able to add your new phone number as a replacement for your old one.

Your new phone number will then be verified through a text message or phone call, depending on your account settings.

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To set up a replacement phone for SMS or calls, click Add a device. You can then select Phone number from the options.

Enter a phone number, and Duo supports international phone numbers, so you can select the country code from the drop-down list. If you have a phone that can't accept Text/SMS, select This is a landline phone.

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Landline phones can only accept phone calls, not Text/SMS, and you can add an extension if needed. You have now added a Phone number, and you can receive Text/SMS and voice calls for Two-Step Verification.

You can now receive Text/SMS and voice calls for Two-Step Verification. You have now successfully enrolled in Text/SMS or voice calls for Two-Step Verification.

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Updating your device information is a straightforward process. You can add new devices and remove old ones on the Duo Enrollment and Device Management page.

To add a new mobile device, start by selecting "Add another device" under the list of your devices. Then, choose "Mobile phone" and select "Continue." Next, enter your current phone number and verify its accuracy by checking off the correct phone number.

Once you've confirmed your phone number, you may be prompted to verify ownership of your phone number. This is a standard security measure to ensure that you're the actual owner of the device. After verification, select the type of phone you have and choose "Continue."

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The next step is to install the Duo Mobile app on your phone using your phone's app store. Once installed, select "I have Duo Mobile installed" to proceed. Then, open the Duo Mobile app on your phone and select "+ Add." Choose "Use QR code on your phone" to scan the QR code provided.

After scanning the QR code, save the account in the Duo Mobile app by selecting "Save" and giving it a name. You can change the label if you want. Finally, go through or skip any additional practice steps if prompted in the Duo Mobile app, and select "Continue" to complete the process.

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Before making any changes to your phone number, Duo will need to confirm that you are an authorized user. This is a crucial step to ensure your account security.

Duo can call you if you have an additional number in the system, providing an extra layer of verification.

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In Step 2, you'll need to confirm that you're an authorized user to enroll a new device with Duo. This is a crucial step to ensure that only verified individuals can access your accounts.

Duo will contact you if you have an additional number in the system, or you can use a bypass code to verify your identity. You can obtain this bypass code through various channels, including the Duo app, the IT Service Desk, or our self-service application, which is recommended.

After verifying your identity, you'll be able to see all your registered devices in the device management portal. This is a great way to keep track of all the devices associated with your Duo account.

To log in with Duo, simply select an option from the available choices. You can always add another option later if needed.

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You might see a Confirm Ownership message if your phone number is already associated with an account in Duo. This message appears when you try to link your phone number to a new account, but it's already linked to an existing one.

The Confirm Ownership message can happen if you're both staff and a student, and you want to link both accounts to the same phone number. This is a common scenario that can occur.

If you're not aware of your phone number being associated with another Duo account, it's essential to contact the IT Help Desk immediately. You can reach them at [email protected] or 657-278-7777.

You'll need to contact the IT Help Desk if you're unsure about your phone number's association with another Duo account. They'll be able to assist you in resolving the issue.

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You can use your phone's camera to scan the QR code in your web browser to complete the Duo security change phone number process.

To do this, you'll need to follow these steps:

Once you've completed these steps, you can scan the QR code with your phone's camera. After scanning the QR code, you'll need to follow the prompts to complete the Duo security change phone number process.

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