
Fidelity does send text messages for account notifications, but it's not the only way they communicate with you.
Fidelity offers two-factor authentication via SMS, which sends a verification code to your phone number on file.
To receive account notifications via text message, you need to have a mobile phone number registered with your Fidelity account.
Text message notifications can include account activity, such as large transactions or withdrawals.
You can also customize your notification preferences to choose which types of notifications you want to receive via text message.
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Why Fidelity Sends Texts
Fidelity sends texts to investors to keep them informed about their accounts and investments.
Fidelity's text messages are designed to be brief and to the point, often including a link to a more detailed summary of the account activity.
The company uses SMS and mobile push notifications to send texts, as these methods are widely supported by most mobile devices.
Fidelity texts investors about account activity, such as trades, deposits, and withdrawals.
These texts can also include alerts about market activity, such as changes in the value of a particular stock or index.
Investors can customize their text message preferences to control the frequency and type of messages they receive.
How Fidelity Sends Texts

Fidelity sends texts to customers using specific numbers, but security-related messages will only come from one of the listed "Security" numbers.
Fidelity has a list of official text numbers that customers can view to verify the authenticity of incoming texts.
If you receive a text message from Fidelity, check the number against the official list to ensure it's legitimate.
Other Types of Messages
Fidelity sends a variety of messages to its customers, including account updates and notifications.
Fidelity's account update messages are triggered by specific events, such as changes to a customer's account balance or the addition of a new investment.
These messages are designed to keep customers informed about their accounts, and can be tailored to fit individual customer preferences.
Fidelity also sends notifications about market activity, including changes in stock prices and economic indicators.
Market activity messages are typically sent on a regular basis, such as daily or weekly, to keep customers up-to-date on market trends.
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Methods of Delivery
Fidelity uses official text numbers to contact customers via text. These numbers are listed and can be viewed by customers.
Security-related text messages will only ever come from one of these listed "Security" numbers, so be on the lookout for those.
Timing of Messages
Fidelity sends texts at various times of the day, but most often between 8am and 6pm, Monday through Friday.
These peak hours are likely due to the fact that Fidelity's customer service team is available during these hours to respond to customer inquiries.
Fidelity's automated systems can send texts outside of these hours, but these messages are typically related to account activity or security alerts.
These automated messages are designed to keep customers informed and up-to-date on their accounts, even when the customer service team is not available.
Fidelity's texts are usually sent within 24 hours of a customer's request or account activity, ensuring that customers receive timely updates and notifications.
This prompt response time helps to build trust and confidence with customers, who appreciate the sense of security and control that comes with knowing their accounts are being monitored closely.
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Can You Opt Out
You can opt out of receiving text messages from Fidelity, but you'll need to take a few steps first. According to Fidelity's policy, you can stop receiving texts by contacting their customer service department.
To opt out, you can call Fidelity's customer service number, which is listed on their website, or visit a local branch in person.
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Unsubscribing from Texts
You can opt out of receiving unwanted texts by contacting the sender directly and asking them to remove your number from their list. This is often referred to as an "opt-out" request.
To do this, you can reply to the text with a message saying "stop" or "remove my number" and the sender is required by law to honor your request. This is because the Telephone Consumer Protection Act (TCPA) prohibits companies from sending unsolicited texts to cell phones.
If you're receiving texts from a company that you've done business with, you can also contact their customer service department and ask them to remove your number from their list. Many companies have a dedicated team for handling opt-out requests.
Additional reading: Opt in for Text Messages
Blocking Fidelity's Numbers

If you're looking to block Fidelity's numbers, it's a good idea to start by understanding how they collect data in the first place. Fidelity collects your phone number when you open an account, and they use it to send you important documents and security alerts.
One way to block their numbers is to use the National Do Not Call Registry, which can help reduce unwanted calls. However, Fidelity is exempt from this registry, so it may not be effective.
You can also try calling Fidelity's customer service number and asking them to remove your phone number from their call list. It's free to call, and you can usually reach a live representative quickly.
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Frequently Asked Questions
What does "don't ask me again" mean for Fidelity text verification?
Checking the 'Don't ask me again' box adds your device to our trusted list, allowing for streamlined login and text verification on that device moving forward
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