FedEx may send text messages to keep you informed about your shipments.
FedEx sends automated text messages to customers to provide updates on their packages, including when a package is out for delivery or if there's an issue with delivery.
You can expect to receive these messages from FedEx's automated system.
FedEx uses these messages to keep customers up-to-date on their packages, which can be especially helpful for busy people or those who are waiting on important shipments.
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FedEx Text Messages
FedEx does send texts, but only in certain cases. If you've signed up for notifications, they might text you from a shortcode.
If you receive a suspicious FedEx text, don't click any links or respond. Just delete the message. If you were expecting a package or signed up for notifications, manually visit fedex.com.
To report a suspicious text, forward it to FedEx at [email protected] (or [email protected] depending on your region). You can also report it to your carrier by forwarding to 7726 (SPAM), and file a complaint with the FTC at reportfraud.ftc.gov or your local cybercrime authority.
If you clicked a link or shared details already, take immediate action. This includes canceling any suspicious transactions and changing your passwords.
To get FedEx text notifications, you can use their Delivery Manager tool or simply text "FOLLOW" and your tracking number to 988-097-1255.
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How to Spot a Scam
If you're wondering whether a FedEx text message is legitimate, there are some red flags to watch out for.
FedEx doesn't send texts to people who haven't opted in to their Delivery Manager service.
Legitimate FedEx texts are often marked by clear tracking info, whereas scam messages might use fake codes with letters or symbols.
Scam messages often try to pressure you into acting immediately, with threats of penalties or account suspension.
Urgent language is a common trait of scam messages, so be wary of texts that demand your attention right away.
If a text message is asking for money or personal data, it's likely a scam.
FedEx never requests payment or personal info in exchange for goods in transit or in their custody.
Here are some common scam giveaways to look out for:
- Links to misspelled or altered website addresses (e.g. fedx.com or fed-ex.com)
- Frequent use of exclamation points
- Claims that you've won a large sum of money in a lottery or settlement
- Messages demanding immediate action (e.g. “Your account will be suspended within 24 hours if you don’t respond”)
- Messages addressed to another person
- Messages containing a “tracking code” and a link to a set of “delivery preferences”
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