
Canceling your eFax account is a straightforward process that can be completed in a few easy steps.
First, log in to your eFax account online or through the mobile app.
Once you're logged in, navigate to the Account Settings or Profile section, where you'll find the option to cancel your subscription.
You can also cancel your eFax account by contacting their customer service team directly.
Canceling Your Account
To cancel your eFax account, start by following the cancel link on their website at http://www.efax.com/cancel. The process takes four easy steps: sign in to your account, find the Settings or Account Management section, start the cancellation process, and confirm your cancellation by checking for an email confirmation.
You can also cancel by using chat or calling customer service at 1-323-817-3207 if you purchased an annual plan. Be prepared to ask to cancel your account more than once to accomplish your goal.
The eFax website doesn't make it easy to find these options, so you may need to search a bit to track them down. If you go the web route, you'll be in a chat session with an eFax rep who will try to entice you to stay, so be polite and firm in your request to cancel.
Refunds and Cancellation Policies
You can't get a refund for services already rendered, so it's best to cancel your eFax account before the start of your next billing period to avoid getting charged.
If you cancel your eFax subscription and are still being charged, you need to reach their customer service right away to address the issue.
You won't be entitled to a pro-rata refund on cancellation, even if you cancel mid-month, so be prepared to use the service until the cycle that was initially paid for ends.
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If you're on the annual plan or have multiple fax numbers, you can send an email to cancel your eFax subscription. This method is best as you can use the email thread for future reference.
To cancel through email, compose an email stating your intention to cancel eFax, including the reasons why you've come to that decision. Make sure to include all the details, including your fax number, so eFax can process the cancellation without any trouble.
Address the email to the eFax customer service team, whose email address can be found on the company's website.
Note that it might take a while for their customer service to respond, so just be patient. However, if a few weeks have passed and you still haven’t heard from them, better send them another email. You may also call them if you’re pressed for time.
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Refund Inquiry
If you're looking to get a refund, there's a catch with eFax - you can't get a refund for services already rendered.
To avoid getting charged, it's best to cancel your account before the start of your next billing period.
If you're still being charged after canceling, you should reach out to eFax's customer service right away.
They should be able to address the issue and possibly offer you a refund.
Refund Policy
If you're considering canceling your eFax subscription, it's essential to understand their refund policy. Unfortunately, you can't get a refund for services already rendered, so it's best to cancel your account before the start of your next billing period to avoid getting charged.
You won't be entitled to a pro-rata refund on cancellation, even if you cancel your eFax account mid-month. This means you'll be able to use the service even after canceling and until the cycle that was initially paid for ends.
Canceling your eFax subscription can result in significant savings, with potential monthly savings of up to $16.95. If you have an annual subscription, you can save $203.40 annually.
You can also save even more by reducing the need for other fax-related expenses. However, be prepared for a potentially difficult cancellation process, as some users have reported being left on long hold times and having to try multiple methods to cancel their service.
If you're still being charged after canceling your eFax subscription, you should reach out to their customer service right away. They should be able to address this issue and possibly offer you a refund.
Account Cancellation Process
To cancel your eFax account, you can follow a few different routes. The easiest way is to use the cancel link on their website at http://www.efax.com/cancel.

The web route is a four-step process: sign in to your account, find the Settings or Account Management section, start the cancellation process, and confirm your cancellation by checking for the email confirmation.
If you purchased an annual plan, you'll need to use chat to cancel or call customer service at 1-323-817-3207. Be prepared to ask to cancel your account more than once in order to accomplish your goal.
To avoid dealing with a customer representative, you can cancel your account directly on the eFax website. You'll receive a cancellation confirmation number in your email once the cancellation is successful.
Here are the steps to cancel your eFax account directly on their website:
- Go to the logged-in account's Settings or Account Management tab
- Find the options for managing your subscription data
You'll need to wait for the confirmation email to confirm your account cancellation. If you don't receive any messages from them, contact eFax customer support right away.
Website
To cancel your eFax account via the website, you can follow these easy steps.

You can find the cancellation link on the eFax website at http://www.efax.com/cancel.
The process takes four easy steps: sign in to your account, find the Settings or Account Management section, start the cancellation process, and confirm your cancellation by checking for the email confirmation.
If you purchased an annual plan, you'll need to use chat to cancel or call customer service at 1-323-817-3207.
You'll be in a chat session with an eFax rep who will try and entice you to stay, so be prepared to ask to cancel your account more than once to accomplish your goal.
Be polite to the rep, they are simply doing their job in trying to retain your business.
You will receive a cancellation confirmation number in your email once the cancellation is successful, so be sure to check your email after the entire process.
Access to Faxes After Account Cancellation
After you cancel your eFax account, your faxes will be permanently deleted and you'll no longer be able to access them on eFax.

You'll want to take care of this before your account is canceled, as it's permanent.
Your cancelation will take effect at the end of your billing cycle, giving you time to sort through your faxes and save the ones you still need.
Make sure to create a backup of all your files before terminating your subscription, so you don't lose any important documents.
Alternatives to E-Fax
If you discontinue your eFax subscription, you still have options for faxing services. Consider switching to a different provider.
More and more companies have launched internet fax services, giving you a range of choices beyond eFax. iFax is a top alternative, with over 5 million satisfied customers and a decade of experience in the industry.
iFax offers a comprehensive list of features, including broadcast faxing, email-to-fax functionality, and electronic signature integration. You can also save up to 400% on your fax bill by switching from eFax to iFax.
Alternatives to fax
If you discontinue your eFax subscription, you have plenty of alternatives to consider. iFax is a top choice for eFax alternatives, with over ten years of experience and over five million satisfied customers.
iFax offers a range of features that eFax may not have, including broadcast faxing, email-to-fax functionality, and AI-powered fax workflows. You can also integrate it with Zapier and HubSpot.
By switching from eFax to iFax, you can save up to 400% on your fax bill. This is a significant cost savings that could be put to good use elsewhere.
Our subscription plans start at $8.33 a month, and you'll even get 2 months free when you sign up for an annual subscription. This makes iFax a very affordable option.
Before you cancel your eFax subscription, check to see if you want to download any of the sent or received faxes in your account. After your account is cancelled, you won't have access to them anymore.
Here are some of the key features of iFax:
- Broadcast faxing
- Email-to-fax functionality
- AI-powered fax workflows
- Ready integrations with Zapier and HubSpot
- Electronic signature integration
- Programmable Fax API
Bought Onlinefaxes.com & Raised Rates 334%
Efax bought out OnlineFaxes.com and raised rates by 334% without notice. This is according to a customer who was paying $2.99 a month, but was automatically charged $9.99 a month after the acquisition.
No warning was given about the rate increase, and the customer was not even offered a refund for the payment that was taken out just two days prior to them contacting the company.
The rate increase was a huge shock to the customer, who described it as "getting ripped off." They will be disputing the charges with their credit card carrier, as they never authorized Efex to charge their card at the new rate.
The customer had been paying OnlineFaxes.com since 2015, and had grown accustomed to the low rate. They were understandably upset when they discovered the rate increase and felt that Efex had taken advantage of them.
If you're a customer of OnlineFaxes.com, be aware that Efex has raised rates by 334% without notice. This is just one example of the problems that customers have experienced with Efex after it acquired OnlineFaxes.com.
Here are some key facts about the rate increase:
- Rate increased from $2.99 to $9.99 per month
- No warning was given about the rate increase
- No refund was offered for the payment taken out prior to the rate increase
Common Issues with E-Fax
E-Fax has been known to cause frustration for its customers, particularly those who were previously with Fax87. One common issue is the failure to communicate changes, as seen in the case of a customer who had their service converted to E-Fax without being notified.
Their login page still displayed the Fax87 logo, and it wasn't until they tried to send a fax that they were informed of the change. This lack of communication can lead to confusion and mistrust.
Customers have also reported issues with E-Fax's customer service, with some being bounced around to different representatives who were unable to resolve their problems. In one case, a customer was told that their issue would be escalated to a senior engineer, but 24 hours passed with no resolution.
One customer had to spend an hour on the phone with an agent who had difficulty understanding them to cancel their service. They were also unable to cancel online, and their credit card was automatically charged for a year without warning.
Here are some common issues with E-Fax:
- Lack of communication about changes to services
- Difficulty canceling services online
- Poor customer service, including long wait times and unhelpful representatives
- Automatic credit card charges without warning
- Refusal to refund unused months of service
Frequently Asked Questions
What happens if my internet connection is slow or unstable?
This can cause e-fax transmission delays or even failed transmissions.
Why do I need a dedicated e-fax number?
You need a dedicated e-fax number to receive and send faxes, just like a traditional phone number.
What is the difference between a digital fax and a traditional fax?
A digital fax is transmitted over the internet, whereas a traditional fax uses a physical phone line.
Can I use my existing phone number to send and receive e-faxes?
No, you need to set up a separate e-fax number for this purpose.
What happens if I exceed my e-fax storage limit?
You'll receive a notification to upgrade your storage or delete old faxes to free up space.
Can I send and receive faxes from my mobile device?
Yes, many e-fax services offer mobile apps to send and receive faxes on the go.
How do I troubleshoot e-fax issues?
Check your internet connection, e-fax settings, and contact your e-fax provider's support team for help.
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E-Fax Scammers

E-Fax has a history of scamming customers with their auto-renewal policies and lack of transparency.
They refuse to refund prorated payments for unused months, as seen in multiple customer reviews.
One customer was charged for a year's worth of service in advance, only to discover the problem in October, when the payment was made through American Express.
Their customer service is often unhelpful, with representatives barely understanding the language and taking hours to cancel a service.
E-Fax has also been known to threaten customers with negative credit reports if they don't comply with their demands.
Here are some common issues with E-Fax's auto-renewal policies:
- Would not refund prorated payment for unused 10 months
- Auto-credit card payment for a year
Their failure to communicate with customers has led to problems with fax numbers being disconnected and service not being available.
One customer was left without fax service for two weeks, with no explanation or resolution from E-Fax's customer support team.
Frequently Asked Questions
How do I contact eFax customer service?
Contact eFax customer service by visiting the eFax help center or by calling (800) 958-2983. Reach out for assistance with your eFax account issues.
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