
As an ATT customer, it's essential to understand the terms and conditions that come with your service. According to ATT's policy, you're required to pay for any damages or losses caused by your use of the service, including equipment and facilities.
ATT's terms and conditions are designed to protect both you and the company. For instance, if you're found to be using the service for commercial purposes without permission, ATT can terminate your account immediately.
You're also responsible for keeping your account information up to date and secure. This includes your billing address, email, and phone number. Failure to do so may result in service disruptions or account suspension.
If you're unsure about any aspect of ATT's terms and conditions, it's always best to review the policy or contact customer support.
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Agreement and Terms
Our agreement with AT&T is a crucial part of their terms and conditions. If you're an existing customer, this agreement replaces several other agreements, including the Wireless Customer Agreement and the AT&T Internet Terms of Service.
You can view the General Terms and Service Terms for your specific products and services by clicking on the provided links.
The term and termination of our agreement is clearly outlined in the contract. AT&T may terminate the agreement at any time, with or without prior notice, and you'll be expected to cease using the services and uninstall any applications.
The contract duration is typically between 12 to 24 months, after which the service will automatically continue on a monthly scheme. This is specified in the summary of customer service.
Here's a summary of the key points:
- Agreement replaces several other agreements for existing customers.
- General Terms and Service Terms can be viewed by clicking on provided links.
- AT&T may terminate the agreement at any time.
- Contract duration is typically 12-24 months.
Account Management
Managing your AT&T account is a big responsibility, and you need to make sure that any information you provide is accurate and up-to-date.
You are responsible for ensuring that any contact information and billing information you provide is accurate and remains current. This includes making sure that any family members or authorized users you've designated to manage your account are aware of their responsibilities.
If you're not present when an AT&T service is installed, you authorize any adult present to act on your behalf, including accepting related agreements. You're also responsible for all actions and changes made by authorized users, including purchases of additional services.
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Account Access
You're responsible for ensuring the accuracy and currency of your AT&T account information, including contact and billing details.
You can authorize designated individuals, such as family members, to act on your behalf in managing your AT&T accounts, including changing or adding services. However, you're still accountable for all actions and changes made by these authorized users.
If you're not present when an AT&T service is installed, you authorize any adult present to act on your behalf and accept related agreements. This includes credit checks that may be performed to implement changes or respond to questions.
You're required to inform all users of your AT&T services, including minors, about their limitations and obligations under this agreement, including the arbitration provision and privacy policy. You should also make this agreement available to them.
AT&T may end single sign-on and separate your account credentials in their sole discretion.
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Credit Qualification
When you apply for certain AT&T services, you're giving the company permission to check your credit at any time and for any reason.
This includes questions from authorized users or people who provide information that identifies you. They may also share your credit information with AT&T affiliates, assignees, and service providers.
AT&T may refuse to provide services or require a payment deposit if they determine you're a credit risk due to your credit rating, insufficient credit history, previous late payments, or fraudulent use.
They may also establish limits on your services and restrict features as needed. If you go over your limit, you'll be charged immediately and must bring your balance below the set limit.
In some cases, AT&T may refund deposits through bill credits or cash payments, but this is solely at their discretion.
If you're delinquent on payments, AT&T may report this to credit reporting agencies.
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Service Requirements
You need to activate your wireless service within seven days of purchasing or receiving your device. This is a non-negotiable requirement.
To activate your service, you'll need to have eligible voice and/or data wireless services on your device. Your service agreement will outline the specifics.
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Your service agreement may require a deposit, so be sure to review it carefully. This is a separate document, but some of its provisions, like the dispute resolution section, will still apply to you.
The service agreement is a critical part of your overall contract, and it's essential to understand its terms.
Service Termination
AT&T reserves the right to terminate or suspend your services for any reason, including misconduct, compliance with government orders, or loss of access to network facilities.
You'll still be responsible for paying full month's charges even if your services are terminated in the middle of a billing cycle.
AT&T can terminate your services if you fail to make required payments, maintain sufficient credit security, or if your creditworthiness deteriorates.
If you terminate your services or AT&T does it for misconduct, you may be subject to an early-termination fee.
You'll need to return any equipment associated with the terminated service, and AT&T may delete any data or files associated with your account.

Here's what happens when your AT&T services are terminated:
- You're still responsible for paying any applicable charges.
- You won't receive a refund for any unused portion of your service.
- Your licenses to use software associated with the terminated service are terminated.
- You must return any equipment associated with the terminated service.
- AT&T may delete any data or files associated with your account.
Termination can happen at any time, and AT&T won't be liable for any compensation or damages resulting from termination.
If you're terminating your service, you may be able to fulfill your service commitment by paying for the remaining services or by terminating the contract early and paying the early termination charge.
In some cases, you may be able to terminate your contract without paying the early termination charge, but you'll still need to return any equipment and pay any outstanding fees.
Here's a summary of the reasons for termination:
- Misconduct
- Compliance with government orders
- Loss of access to network facilities
- Failure to make payments or maintain credit security
- Early termination of contract
- Discontinuance or modification of services
- Technical or security issues
- Inactivity or fraudulent activities
Liability and Indemnification
AT&T's liability is limited in various ways, as outlined in their terms and conditions. In no event shall AT&T be liable for any direct, special, indirect, incidental, special, exemplary, punitive, or consequential damages.
You agree to release, hold harmless, indemnify, and defend AT&T from any and all claims arising out of or relating to your access to, use of, or inability to access or use any AT&T Service. This includes claims for damages, fines, penalties, or expenses of any nature.
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AT&T's employees, officers, representatives, service providers, suppliers, licensors, and agents are not liable for any damages arising out of or in any way connected with the use or inability to use the Sites or the content provided on or through the Sites. This includes claims for loss of use, loss of profits, or loss of data.
You agree to indemnify, defend, and hold harmless AT&T and its underlying content and service providers, licensors, and suppliers from and against all losses, expenses, damages, and costs made by any third-party due to or arising out of Submitted Material or any other content you submit, post, or upload to or transmit through their Site.
Billing and Charges
You'll receive a bill from AT&T every 30 days, which is due in full at that time.
The bill will include the then-current monthly charges for your AT&T Services, which can vary depending on the specific services you have.

You're also responsible for paying any applicable charges for equipment required for your AT&T Services, such as activation fees, connection, or installation charges.
Late fees and AT&T Service restoral fees may also be included on your bill, if applicable.
You'll need to pay charges for third-party content or services purchased or ordered using your AT&T Services or equipment.
Taxes and fees that AT&T pays to municipalities and other governmental entities may also be passed on to you.
Billing will begin as soon as your AT&T Service is provisioned or activated, even if you haven't started using it yet.
Security and Privacy
You're responsible for maintaining the confidentiality of your password and account, and AT&T can terminate your access to their Site if you provide untrue or incomplete information. This includes choosing a password that's not easily guessable and changing it regularly.
AT&T will take reasonable steps to ensure the safety of your personally identifying information, but this doesn't guarantee complete security against all security breaches. You understand and agree to this, and AT&T makes no warranty that use of their Site is protected from viruses or other vulnerabilities.
Violating the security of AT&T's Site is prohibited and may result in criminal and civil liability, with AT&T investigating incidents and cooperating with law enforcement if necessary.
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Site Security
You're responsible for maintaining the confidentiality of your password and account, and you're fully responsible for all activities that occur under your password or account identification.
AT&T reserves the right to take any action deemed necessary to ensure the security of the Sites and your account, including terminating your account or changing your password.
You're not allowed to use anyone else's account without permission, and violating the security of the Site is prohibited and may result in criminal and civil liability.
Examples of security violations include unauthorized access to or use of data or systems, unauthorized monitoring of data or traffic, and interference with service to any user, host, or network.
AT&T may investigate incidents involving security violations and may involve law enforcement if a criminal violation is suspected.
You're responsible for immediately notifying AT&T of any unauthorized use of your password or account or any other breach of security.
While AT&T will take reasonable steps to help ensure the safety of your personally identifying information, you understand and agree that such steps don't guarantee that use of the Site is invulnerable to all security breaches.
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Privacy Policy
When you use a website or application, you're often asked to agree to a privacy policy without really understanding what it means. AT&T's privacy policy explains their practices for collecting and using your information, which is incorporated into their terms and conditions.
The policy is meant to inform you about how your data is being used and collected, but it's not always clear what that means in practice. You understand that by using the site, you consent to the collection and use of your information as set forth in the policy.
AT&T may disclose your personal information, such as your IMEI or phone number, to their vendors to determine eligibility and send application lists to your device. This is done to generate application lists that will be sent to you.
You have the right to know how your data is being used and collected, but it's often buried in fine print. AT&T's use of your information is governed by their privacy policy, which you can view to learn more.
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Data Plan Impacts
Data rates do not apply to application downloads initiated through the Application, but data and messaging rates may apply when You use this Application or when you use applications that are downloaded through the Application.
You should be aware of these data plan impacts to avoid unexpected charges on your bill. Data rates may apply when you use the Application or other downloaded applications.
It's essential to check your data plan details before using the Application, especially if you have limited data allowance. This will help you plan your usage and avoid any unexpected costs.
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Product and Service Information
AT&T may not guarantee the accuracy of information, product descriptions, or other content on their sites, so it's possible to encounter errors.
Prices for products or services may be inaccurate, and product descriptions might contain mistakes. If AT&T finds an error, they reserve the right to cancel your order or take other corrective action.
You must notify AT&T immediately if you spot any pricing or descriptive errors with products or services you've ordered through their sites, and comply with any corrective action they take.
Product Information

Product information on websites can be unreliable. AT&T explicitly states that they do not warrant the accuracy of product and service descriptions on their Sites.
Prices for products may be inaccurate, and product descriptions may contain errors. If AT&T determines that a product contains an inaccuracy, they reserve the right to cancel your order.
You should notify AT&T immediately if you notice any pricing or descriptive errors in the products or services you order. They may make changes or improvements to their content at any time without notice.
AT&T may cancel your order if they find an error in the product or service description.
16. Geographical Restrictions
The Site is intended for use only by persons located within the United States. AT&T makes no representation that all products, services, and material described on the Site are appropriate or available for use in locations outside the United States.
Certain subsidiaries or affiliates of AT&T only provide certain regulated telecommunications and other services in certain portions of the United States. If you're accessing the Site from outside the US, you're responsible for compliance with local laws.
AT&T provides services and operates websites in various other countries throughout the world, some of which websites may be linked to from the Site. Any such International websites will be governed by their own terms of use and privacy policies.
General Provisions
This agreement replaces previous contracts for AT&T services, including the Wireless Customer Agreement and AT&T Internet Terms of Service.
If you're an existing customer, this new agreement supersedes all previous contracts, so it's essential to review and understand the updated terms.
The agreement outlines the general provisions that apply to all AT&T services, including wireless, phone, and internet.
The agreement applies regardless of the reason for termination, whether it's by you or AT&T.
Here are the AT&T services covered by the General Terms and Service Terms:
- General Terms
- AT&T Wireless Service (including FirstNet Subscriber Paid User services)
- AT&T Phone
- AT&T Internet Service (including AT&T Fiber, AT&T Internet, AT&T Fixed Wireless, AT&T Wireless Home Internet, and AT&T DSL)
Arbitration Agreement
An Arbitration Agreement is a provision that affects your rights, and it's essential to understand what it means.
If you're required to read the agreement carefully, it's likely because it involves binding arbitration, which is mentioned in section 1.3.
Please note that binding arbitration is a process where a third party makes a final decision in a dispute.
1.12 Governing Law
The law that governs our agreement is determined by the state where you currently receive AT&T services, or the state listed on your billing address or address of record.
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This means that if you're in California, for example, the laws of California will apply to our agreement, unless federal law takes precedence.
The law of the state where you receive AT&T services will govern our agreement, except in cases where federal law is more relevant.
This can be important if you have a dispute or issue that needs to be resolved.
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Frequently Asked Questions
Is AT&T compensating customers for the outage?
Yes, AT&T offers credits to customers' accounts for significant outages on their wireless or fiber service through their Guarantee program. Customers can receive compensation for disruptions to their service.
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