
If your Apple phone won't turn on, it's frustrating and can leave you feeling stuck. A dead battery is one of the most common reasons for this issue, as mentioned in our article on "Why Your Apple Phone Won't Charge".
The battery might be completely drained, or the charging port could be damaged, preventing any power from flowing in. Our section on "Apple Phone Charging Issues" explains how to check for any blockages or corrosion in the charging port.
In some cases, the phone's software might be the culprit, causing a boot loop or other issues that prevent the phone from turning on. A force restart can sometimes resolve this problem, but if not, you may need to try a more advanced solution.
If you're still having trouble, it's possible that the phone's logic board or another hardware component is faulty. Our article section on "Apple Phone Hardware Issues" provides more information on how to diagnose and potentially repair these types of problems.
Intriguing read: My Apple Phone Won't Charge
Troubleshooting
If your Apple phone is not working, the first step is to try a force restart. This can help clear out errors causing the phone to freeze without erasing your apps or data.
To force restart your iPhone, quickly press and release the volume up button, then quickly press and release the volume down button, and finally press and hold the side button until the Apple logo appears.
If your iPhone is frozen, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
If your iPhone is still not working, check if it's due to a low battery. If it is, charge it for 30 minutes or until it starts. If it shows a low-charge battery, check your iPhone hardware and then charge it for 30 minutes or until it starts.
Make sure you have the latest updates installed. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN).
Related reading: How to Force Quit Apps on Iphone
If your iPhone still won't turn on, try following the steps in the Apple article to resolve the issue. If not resolved, you can also try the steps in the following link for support with this issue.
Here are some common reasons why an iPhone may not turn on:
- Battery drainage
- Software glitches
- Physical damage to the device
Fix Device Stuck on Apple Logo
If your iPhone is stuck on the Apple logo, don't panic. It's a common issue that can be resolved with a few simple steps. First, try force restarting your iPhone by pressing and holding both the side button and the volume down button until the Apple logo appears.
If that doesn't work, charge your iPhone for at least an hour or until it shows a low-charge battery. Then, try charging it for another 30 minutes or until it starts. Sometimes, a simple restart can resolve temporary software glitches.
If your iPhone still won't turn on or is stuck on the Apple logo, try updating your iPhone using iTunes or Finder. Make sure you have the latest updates installed, as outdated software can cause issues. You can find the update instructions on Apple's support website.
If none of these steps work, you may need to seek further assistance. Apple has a dedicated support page for this issue, which provides additional troubleshooting steps and resources.
For another approach, see: Reset Iphone X S Max
Device disabled or forgot passcode
If your device is disabled or you've forgotten your passcode, don't worry, it's an easy fix.
If you've entered the wrong passcode too many times, your device might be disabled. This can happen to anyone, and it's frustrating, but there's a solution.
To recover your device, you'll need to learn about recovery mode. It's a special mode that allows you to restore your device to its factory settings, effectively bypassing the passcode.
Recovery mode can be a lifesaver if you're locked out of your device. Just remember to back up your data regularly to avoid losing important files.
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Hardware Issues
Physical damage is a common cause of iPhones not turning on, often resulting from drops on hard surfaces or water exposure. Dropping your iPhone can severely affect its internal components.
Water damage is another issue, even with water-resistant models like the iPhone 12. These models can withstand up to six meters of water for 30 minutes, but over time, the seals can weaken.
If your iPhone is physically damaged and won't turn on, visiting an Apple store is a good idea. They'll assess the damage and determine if it can be fixed.
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Physical Damage

Dropping your iPhone on a hard surface is a common way it can suffer physical damage, which can prevent it from turning on.
This type of damage can affect your iPhone's critical internal components, making it difficult to repair.
Damage from water exposure is another issue, even for iPhones with an IP68 water resistance rating, which can supposedly withstand up to six meters of water for 30 minutes.
Over time, the seals on these models can weaken, allowing water to seep in and cause problems, including preventing the iPhone from turning on.
Even minor water exposure can be enough to cause issues, so it's essential to be mindful of your iPhone's surroundings.
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Overheating
Overheating can cause your iPhone to shut down automatically to prevent damage to internal components. This shutdown is a safety measure to protect your device.
Too much direct sunlight or too many background processes can cause your iPhone to overheat. You may notice your iPhone getting slow or displaying performance issues before it shuts down.
Leave your iPhone unplugged on a flat, cool surface to let it cool down. Remove the case if you have one to help it cool faster.
After 30 minutes, your iPhone should be ready to try turning on again. Never put your iPhone in the fridge or freezer, as this can cause irreparable damage to internal components.
Reasons Phone Won't Turn On
Physical damage is a common cause of iPhones not turning on, often resulting from dropping the device on a hard surface or water exposure, which can weaken the seals and prevent the iPhone from turning on.
Dropping your iPhone on a hard surface can cause damage to its critical internal components, making it difficult for the device to turn on.
Water damage is another issue, even for newer models with an IP68 water resistance rating, which can allow the device to survive up to six meters of water for 30 minutes.
Additional reading: Iphone Six Hard Reset
If your iPhone won't turn on or is frozen, try pressing the volume up button, then the volume down button, and then holding the side button until it begins to restart.
Battery drainage can also cause an iPhone to not turn on, so it's essential to check if the battery is drained.
If your iPhone isn't charging, the cable might be damaged, so try using a different charging cable and leaving it for another 30 minutes.
Plugging your iPhone into a charger and leaving it for 30 minutes can resolve the issue if it just ran out of battery.
For another approach, see: Phone Charging but Apple Carplay Not Working
Software Glitches
Software glitches can be frustrating, especially when they prevent your iPhone from turning on or getting stuck on the Apple logo. This can happen on rare occasions due to bugs in the software.
If you've recently installed a new iOS or updated an app, it's possible that the glitch is related to the update. In fact, this is the most likely scenario, according to Apple.
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Restarting your iPhone is often the simplest solution to resolve software glitches. However, if the issue persists, it may be worth checking your battery level, as a low battery can also cause freezing or unresponsiveness.
Here are some common reasons why your iPhone may be freezing or unresponsive:
- Your iPhone needs to be restarted.
- Your battery is low.
- Your iPhone is running out of storage space.
- Certain apps are incompatible with your software.
- Your operating system is outdated.
If Updates Fail
A software glitch can cause your iPhone to get stuck on the Apple logo, refusing to progress to the password screen.
This type of glitch is most likely to occur after a new iOS install or app update.
Bugs in an iPhone's software can be the culprit behind these update failures.
On rare occasions, these bugs can cause your iPhone to not turn on at all.
Related reading: Apple Phone Software
Software Glitch
A software glitch can be frustrating, especially when it prevents your iPhone from turning on or gets stuck on the Apple logo. This issue is most likely to occur after a new iOS install or app update.
If you're experiencing this problem, it's essential to know that it's not a hardware issue, but rather a bug in the software.
Fortunately, a software glitch is relatively easy to fix, and you can try a few things to get your iPhone up and running again.
Here are some possible solutions to a software glitch:
- Try restarting your iPhone, which can often resolve the issue.
- If restarting doesn't work, you may need to restore your iPhone to its factory settings.
- If you're not sure what to do, it's always a good idea to consult the user manual or contact Apple support for assistance.
In some cases, a software glitch can be caused by a combination of factors, including:
- A new iOS install or app update
- A bug in the software
- Incompatible apps or software
Basic Fixes
If your Apple phone is not working, don't worry, there are some basic fixes you can try before seeking further assistance. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
Make sure you have the latest updates installed. Update using iTunes/Finder by going to the Apple Support website for instructions.
If your iPhone won't turn on or is frozen, try the following steps: Press the volume up button, then the volume down button, and then hold the side button until your iPhone begins to restart. Alternatively, you can try pressing and holding both the side button and the volume down button at the same time until you see the Apple logo.
Here are some common reasons why your iPhone may be freezing or unresponsive:
- Your iPhone needs to be restarted.
- Your battery is low.
- Your iPhone is running out of storage space.
- Certain apps are incompatible with your software.
- Your operating system is outdated.
Battery Drainage
Battery Drainage is a common reason why an iPhone won't power on. It's simply because the device lacks charge.
As your iPhone ages, poor battery performance becomes more common because batteries naturally degrade over time. This is why a new iPhone holds a charge for longer periods.
Eventually, your iPhone may need a battery replacement to maintain its functionality.
Intriguing read: Apple Phone Battery
Charge Your Phone
The first thing to try when your phone won't turn on is to charge it. Plug your iPhone into a charger and leave it for 30 minutes. If it powers on automatically while charging, there's no need to worry — it just ran out of battery.
If your iPhone isn’t charging, the cable might be damaged. Try using a different charging cable and leave it for another 30 minutes.
If you're using an iPhone 7 or iPhone 7 Plus, you might need to press and hold both the side button and the volume down button at the same time until you see the Apple logo. This might take longer than 10 seconds.
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If your iPhone shows a low-charge battery, charge it for 30 minutes or until it starts. If your iPhone doesn't turn on, charge it for one hour and then try again.
Here are some troubleshooting steps to keep in mind:
Cool Down Your Phone
Leave your phone to cool down if it's been working hard or exposed to heat. This is especially important if you've been using your iPhone in direct sunlight.
Place your phone on a flat, cool surface, like a table, and remove any case you have on it. This will help your phone dissipate heat more efficiently.
Don't put your phone in the fridge or freezer, as this can cause irreparable damage to the internal components. Trust me, I've seen it happen to a friend's phone!
Restart Frozen Device
If your iPhone is frozen, the simplest solution is to restart it. A hard reset will stop all apps and background processes, and relaunch the operating system.
To perform an iPhone hard reset, do the following in quick succession: press and then quickly release the volume up button, press and then quickly release the volume down button, and press and hold the power button until the Apple logo appears on the screen.
If your iPhone is stuck on the Apple logo, you can try charging it for 30 minutes to see if it powers on automatically. If not, try using a different charging cable and leaving it for another 30 minutes.
If your iPhone is frozen, it might be due to a software glitch, so forcing a restart may fix the problem. A hard reset will help clear out errors that are causing your iPhone to freeze without erasing your apps or data.
Here are the steps to force restart your frozen iPhone:
- Quickly press and release the volume up button.
- Quickly press and release the volume down button, then press and hold the side button.
- When the Apple logo appears, release the side button.
If your iPhone is running out of storage space, it may be freezing or unresponsive. Try deleting some apps or files to free up some space.
Advanced Fixes
If you've already tried the basic troubleshooting steps and your Apple phone is still not working, it's time to move on to some more advanced fixes.
First, try restarting your phone in recovery mode. This can help resolve issues with the operating system and get your phone up and running again.
Force quitting apps can also be beneficial, especially if you have multiple apps open at the same time. According to our article, force quitting apps can help free up memory and improve performance.
Clearing Safari cache and data can also help resolve issues with your phone's browser. This can be done by going to Settings > Safari > Clear History and Website Data.
Resetting your network settings can also help resolve connectivity issues. This can be done by going to Settings > General > Reset > Reset Network Settings.
Restoring your phone from a backup can also be a good option if you're experiencing issues with your phone's functionality.
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Repair and Support
If your iPhone is not working, you can start a repair by telling Apple what's going on with your phone and they'll find the right support options for you.
You can get support by visiting the Apple website or store, where experts will assess your iPhone and determine if it can be fixed.
The cost of repairs varies based on your warranty status, whether you have AppleCare+, your iPhone model, and the extent of the damage.
If your iPhone is physically damaged and won't turn on, visit an Apple store to have it assessed by their experts.
Repairs may come with a fee, and in some cases, severe damage may render the iPhone beyond repair.
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Frequently Asked Questions
Why would my iPhone suddenly stop working?
Your iPhone may suddenly stop working due to battery issues, software glitches, overheating, or hardware problems. Check our troubleshooting guide for possible causes and solutions to get your iPhone up and running again
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