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Realtime-Spy
Product Support
Here
you will find common questions about Realtime-Spy. If your question
goes unanswered from this section then Email
Us!
1.
What versions of Windows is Realtime-Spy
compatible with?
2. I tried running my the Realtime-Spy application
I configured, but nothing happens.
3. I configured Realtime-Spy, now how do
I deploy the software remotely?
4. How long does Realtime-Spy take to download
over a Network or via Email?
5. Will users know Realtime-Spy is installed
when they run it?
6. How do I view my logs?
7. Can others access my Realtime-Spy logs?
8. Is Realtime-Spy detected by any Anti-virus,
like Nortons or Mcafee?
9. Will Realtime-Spy work with ANY and
ALL Internet connections?
10.
My Realtime-Spy webspace only contains
a "Parent Directory" listing - no logs - what is wrong?
1. What versions of Windows is Realtime-Spy compatible with?
RTS is has been tested on, and is fully compatible with Windows
95/98/ME/NT/2000/XP. It is recommended you have all the latest service
packs and security updates installed, however.
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2. I tried running my the Realtime-Spy application I configured,
but nothing happens.
"Nothing" is happening because RTS operates in TOTAL STEALTH.
Without any visual queues, RTS has already installed itself and
is monitoring all activities. You will only receive a notification
that the software installed if you chose to enable the 'alert user
on startup' option while configuring Realtime-Spy.
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3. I configured Realtime-Spy, now how do I deploy the software remotely?
You will need to distribute the Realtime-Spy module you created
while running the RTSConfig.exe application. This file you created
is the file you will send and run on other PC's. For detailed e-mail
and network deployment steps please refer to your product documentation
that was installed with Realtime-Spy.
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4.
How long does Realtime-Spy take to download over a Network or via
Email?
Unlike other monitoring packages, Realtime-Spy is VERY small in
size (76KB) and will take only a few seconds via email(even on dialup)
and only an instant over cable/network connections to download.
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5. Will users know Realtime-Spy is installed when they run it?
No - unless you chose the "alert user" option - users
will not know any software is being installed when they execute
the Realtime-Spy module you created.
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6. How do I view my logs?
To view your activity logs for Realtime-Spy simply point your browser
to http://www.realtime-spy.com/username - where your username
is replaced by the username you received after purchasing. You will
be prompted for your username and password - enter these as given
to you when you purchased RTS.
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7. Can others access my Realtime-Spy logs?
Absolutely not! Every user has their own unique username and password
that only THEY know. You must specify your username and password
to login and view activity logs for your Realtime-Spy software.
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8. Is Realtime-Spy detected by any Anti-virus, like Nortons or Mcafee?
No, RTS is 100% virus/trojan free and will not be detected by any
virus scanners.
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9. Will Realtime-Spy work with ANY and ALL Internet connections?
Absolutely. Unlike other remote monitoring products, Realtime-Spy
does not care if the monitored PC is behind a firewall or router,
or if the PC is on a network, cable, or dialup connection. You will
be able to ALWAYS access your logs via your webspace. No need for
IP addresses, port numbers, or directly connecting to the remote
PC!
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10. My Realtime-Spy webspace only contains a "Parent
Directory" listing - no logs - what is wrong?
Nothing is wrong - this just means you have not deployed Realtime-Spy
on a remote PC to monitor. Once you start monitoring a PC your logs
and web interface will appear in your webspace!
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