1. What version of windows can iSpynow run on?
2. Can I view logs in real time with iSpynow?
3. How do I install iSpynow remotely?
4. Will users know iSpynow is installed once executed?
5. How do I view the logged information?
6. Can anyone view my log files?
7. Can iSpynow be detected by Norton or Mcafee?
8. Can iSpynow work on all internet connections?
9. I cannot download and configure my module?
10. How does the iSpyNOW module get on a remote PC?
11. How can I stop iSpyNOW from recording data on a remote PC?
12. How do I clear the logs from a recorded user?
13. My username and password are not being accepted?
14. I forgot my iSpyNOW member account password?
15. How often are logs updated?
16. Can iSpyNOW work if a firewall is present?
    
    
    
    
    

2. Can I view logs in real time with iSpynow?

Answer: All loged files can be viewed in real time. iSpyNow will upload all logs every 2 minutes ensuring your logs are fresh and accurately up to date!

3. How do I install iSpyNOW remotely?

Answer: iSpynow was made to be very user friendly. The iSpynow application can be completely configured in your user control panel right here online. Once your configuration is complete you must download the application to your PC. To remotely install iSpyNOW 3.0 you must attach the monitoring module to an email and send that email to the Pc you intend to monitor!

4. Will users know iSpynow is installed once they execute it?

Answer: iSpynow's installation will not be detected if you have configured the application with the "No Splash Screen Option" in your control panel. If you did add the splash screen, users on the target machine will receive your custom warning message once the application is executed or initiated on startup of that PC.

5. How do I view the logged information?

Answer: Each iSpynow member receives their own personal iSpynow control panel console for viewing logs. Unlike other products our server centralizes member information and dynamically stores that information after your purchase. If you are having difficulty finding your username and password please read the email you received upon purchase. This email will explain what is needed to setup your iSpynow members account. This is where you will obtain your login information. All of this is done dynamically online!

6. Can anyone view my log files?

Answer: Your log files are safe and secure on our server. You are the only one who can view your logged information inside your iSpynow control panel console with your username and password you have created during signup. If for any reason you would like to change your password this can be done anytime inside your control panel.

7. Can iSpynow be detected by Norton or Mcafee?

Answer: Of course not! Unlike many "Knock off products" iSpynow is a professional monitoring application and is not detected by any virus scanners. This includes Norton and Mcafee!

8. Can iSpynow work on any internet connection?

Answer: Yes, unlike other products iSpynow can work on any internet connection. This includes Lan, Dsl, Cable, T1, or dial up connections.

9. I cannot download and configure my module?

Answer: When you attempt to download your iSpyNOW configured module, ensure that you enter in your exact username and password when you are prompted to by a "Login" box. This protects your module from being downloaded by potential unauthorized users. If you do NOT type in your username/password, you will NOT be able to download your module!

10. How does the iSpyNOW module get on a remote PC?

Answer: There are multiple methods you can use to get the file on the remote machine. The most widely used option is to send it via e-mail, and have the remote user execute it (keep in mind, once it is executed, they will NOT be prompted with any dialogs or windows. iSpyNOW will begin monitoring their machine in 110% stealth).

The other options would be to manually run the file on the target machine, or copy it to a floppy disk or CD, take it to the machine, and run it yourself. The possibilities are endless - however, once the module is executed, it will continue recording until YOU stop it from doing so!

11. How can I stop iSpyNOW from recording data on a remote PC?

Answer: To stop iSpyNOW from recording a user, simply select that user from inside the iSpyNOW control panel (after you have logged into your account). Once the user is selected (the user which you wish to no longer monitor), select "Uninstall iSpyNOW" from the left hand column. iSpyNOW will be removed off that PC immediately the next time it connects to the central iSpyNOW server!

12. How do I clear the logs from a recorded user?

Answer: To stop clear the log data iSpyNOW has recorded from a user, simply select that user from inside the iSpyNOW control panel (after you have logged into your account). Once the user is selected (the user which you wish to no longer monitor), select "Clear All Logs" from the left hand column. All of the logs iSpyNOW has created on both the server, and on the users machine, will be cleared immediately.

13. My username and password are not being accepted?

Answer: Ensure that when you login to your iSpyNOW Member Account, that you are using your EXACT username and password that you created when you purchased the software. All usernames and passwords are case sensitive.

14. I forgot my iSpyNOW member account password?

Answer: If you forget your iSpyNOW Member Account password, you can use the Forgotten Password utility to have it automatically e-mailed back to you. Click here to have your password send to you now!

15. How often are logs updated?

Answer: All recorded iSpyNOW logs are updated server wide ever 4-8 minutes (it is done at random intervals). It is best to check logs everyone once and a while - as it may take extra time for the logs to upload if the user is on a dial up connection.

16. Can iSpyNOW work if a firewall is present?

Answer: iSpyNOW will record and deliver all recorded data to your control panel regardless of whether the remote pc is behind a router or firewall configuration. All logs will be delivered secretly undetected by the remote user.