Q. I was half way through ripping a disk and I got a “Copy Canceled error.”

A1. Copy canceled errors are normally caused by IO problems. Is the disk damaged in anyway? If so, try another DVD Movie.

A2. Did you open the drive, or attempt to “play the DVD movie” while it was being copied? If so, don’t and try it again.

A3. Did a “Retry Failed Read” dialog box appear at any time during this backup? If so, the disk might be scratched or unreadable. Try another disk or “retry” and be prepared to wait a long time while it appears to read that section of the disk.

A4. Is there enough free disk space? We recommend at 10 gigs.

Q. DVD X Copy doesn’t see my DVD. What’s wrong?

A. Try playing the movie in the DVD player on your PC for a brief moment, then exit the software DVD player and start DVD X Copy.

Q. DVD X Copy asks me to insert a disk into the drive, and tells me that locating the disk can take up to a minute – it’s been 5 minutes, what gives?

A. Sometimes autorun and other features can interfere with DVD X Copy’s detection of inserted media. If so, exit DVD X Copy and try to read the movie again. Make sure that some other program isn’t trying to use the same source/target drive.

Q. I’m running Win2k and I can’t backup the Matrix?

A. Right now we can only back up the Matrix under WinXP.