Q. I installed the software, but the the “combo box” for burning does not list my drive.

A1. Check the above question under “Do you have a DVD writer.” Then make sure that you have installed the DVD drivers. The shortcut is located in the DVD X Copy program group on the start menu. Remember, you have to REBOOT after installing the drivers.

A2. Did you REBOOT after installing the drivers?

A3. Has the program stalled? If so, press ctrl+alt+del and use the task manager to look at the status of the program – just because the program status is “not responding” doesn’t mean that the program is “dead”. Don’t forget to check for drive lights on the hard drive, and the DVD/ROM.

Q. The program looks like it’s ready to burn, but then I get a message saying “Please be advised that there was a problem building the DVD Image for burn there is an excellent chance that this disk will not play correctly. Do you want to continue?"

A. This means that we had a problem understanding this DVD.

If the problem persists please email support@321studios.com:

(1) the Title and edition of the DVD movie; and
(2) the log files. (See “if all else fails”, below for how to get the log files.)

Also, try another movie. We’re constantly improving DVD X Copy, and what doesn’t work well today, might work much better in the future. Also, some DVDs barely meet the minimum requirements to be considered a DVD. These movies are generally more difficult to back up.

Q. I tried burning and I keep getting an error.

A1. Is the Media the correct format for the drive - you can’t put a –R/W in a +R/W drive and vice versa …. It just won’t work.

A2. Certain drives don’t work or “like” certain media manufactures. When it comes to DVDs you normally get what you pay for, maybe a little less.

A3. Is the media damaged in any way

A4. Is there enough free disk space? (we suggest you have about 10gig of free space just to be safe)

A5. Send us the logs (see below for additional details)

A6. Did you select a target DVD Drive in the combo box (click on it – it seems that sometimes the default drive doesn’t get selected.)

A7. Is the target media formatted/erased? DVD+RW media needs to be formatted once before use, but never needs to be erased. DVD-RW media doesn’t need to be formatted for its first use, but it does need to be erased. DVD X Copy will do its best to detect different media types and states, and react accordingly.

A8. Did you try another source Disk (ie another DVD Movie)?

A9. Did you disable auto play notification for inserted disks (ie sometimes Interactual or another DVD Player will automatically switch on once you insert a movie…turn this off and then go back to DVD X Copy).

A10. Make sure that the TEMPORARY file path does not have spaces in it. This is a bug that will be fixed in the upcoming patch. One way to avoid this problem, please simply leave the “working space” directory in the default position (ie don’t change it).