Q. I purchased/downloaded a copy of DVD X Copy, but it will not let me register the product. What should I do?

A1. If you’re using internet registration, make sure that your connection is active

A2. If you’re behind a personal fire wall, either disable the firewall while you’re registering the product, or set the configuration options in the “proxy” section of the Registration dialog.

A3. If registration fails, make a careful note of the message it gives you and email the DVD X Copy tech support team at techsupport@321studios.com or call us at (636) 728-0101.
Also check out http://www.dvdxcopy.com/support.htm and
http://dvdxcopy.afterdawn.com/ to see if this is a known issue.


IF ALL ELSE FAILS…

If all else fails, there are log files in the installation directory of DVD X Copy (default installation is C:\Program Files\321Studios\ DVDXCopy). Please attach the log files to an email (they are ASCII text files) and send them to techsupport@321studios.com. Also please provide as much relevant information about your computer, burner, DVD you are using, etc.

Q. I don’t have any log files where are they?

A. Make sure that the user has “Hide file extension of known files types” set to OFF in their explorer options: There are at least 2 log files: DVDBuild.log, DVDPrep.log. Make sure you send all three files (if you find three there). The files are in the main installation directory of DVDXCopy.